Apple Ford Apple Valley

I purchased a 2010 Honda from this team late July, 2022. People say you know who your friends are when things get tough, and this dealership stood by me and this CRV . I experienced a couple hardships duri People say you know who your friends are when things get tough, and this dealership stood by me and this CRV . I experienced a couple hardships during, and immediately after my purchase, and these guys and girls rallied together (sales, finance, service, management and ownership) to get me back on the road. Customer for life. Thank you to Joe, Jim, Lauren and Chris. Extremely happy and grateful. Thank you, More

Tommy (salesman) & Max(Finance) are the best. Professional, personable, non-pushy and get the job done. I was dreading a sales guys but Tommy made my experience fantastic! I recommend him to e Professional, personable, non-pushy and get the job done. I was dreading a sales guys but Tommy made my experience fantastic! I recommend him to everyone! More

The sales person who helped me was very patient and helped me work through some options but it in the end I was not able to purchase at this time. helped me work through some options but it in the end I was not able to purchase at this time. More

I had service work completed on my car. Ross did a fantastic job keeping me updated throughout the service. My car was in for more than a day, but he kept in constant contact. He also was patient an fantastic job keeping me updated throughout the service. My car was in for more than a day, but he kept in constant contact. He also was patient and took the time to explain things to me... more than once! Ross definitely went above and beyond!!!! He is a great asset to Apple Valley Ford. More

They are lier. They tell you something and email you the information and when you ask regarding that info they say that they never email that maybe computer generated email did and we can not offer it to yo information and when you ask regarding that info they say that they never email that maybe computer generated email did and we can not offer it to you. More

This is the third time this dealership has made me late or completely miss something for work. I always give myself 2 plus hours between my work and the expected end time of a service and that hasn't been or completely miss something for work. I always give myself 2 plus hours between my work and the expected end time of a service and that hasn't been enough I guess. They quoted me at no more then 3 hours for an oil change and new tires as a scheduled service with the tire choice already pre-picked out. These services took over 5 hours and the excuse was "short staffed" as I watched people stand around and do nothing. I whole heartily understand being short staffed but when this is a scheduled service, no issues came up during the service and the tires were picked out at time of scheduling then it should take the quoted time. They tried making up for things buy covering my oil change but I had already paid for the oil change so nothing was covered to remedy this poor service. I had to even go ask about my car after 4 and a half hours due to no updates from anyone. I will never return to this dealership as they have no respect for their customers time. More

Outstanding experience. Very friendly sales staff, zero pressure approach. Truly what buying a car should be! pressure approach. Truly what buying a car should be! More

Brought my vehicle in early in the morning and was expecting to have to leave it there overnight because I needed a lot of work done but Apple Valley Ford was able to get all of my work done in just o expecting to have to leave it there overnight because I needed a lot of work done but Apple Valley Ford was able to get all of my work done in just one day with no appointment! Work performed: oil change, rear pads and rotors, all my fluids flushed, new tires, and alignment. Astonishing work, thanks. More

Purchased a 2021 Lincoln Aviator 3,000 miles - car Purchased a 2021 Lincoln Aviator 3,000 miles - car delivered dirty with others personal stuff in back - charged over $3k agreed too, rep said it wa Purchased a 2021 Lincoln Aviator 3,000 miles - car delivered dirty with others personal stuff in back - charged over $3k agreed too, rep said it was right… got a check for the error 2 days later - told it was certified Lincoln inspection Well that inspection includes “Carfax” review which discloses……wait - after 2nd day of ownership advised of issue with car. Apt made brought it in for work. Pulled to right , under carriage damaged Carfax pulled “vehicle was in accident”. Carfax shows the accident , by law if dealer is aware ( remember Lincoln cert ) they need to disclose this. They did not Offered to trade for another vehicle or refund with out taxes. By Mn law they need to cover all out of pocket. Find another dealer More

I bought a 2017 ford escape the thing is trash, it pulls dangerously to the right when accelerating, have brought it in to the shop and they lied to me. Telling me it was fixed when it clearly was not. In s dangerously to the right when accelerating, have brought it in to the shop and they lied to me. Telling me it was fixed when it clearly was not. In short dont buy a car from these hacks consider this a warning to all. More