Appel Ford

Great place for service Will always purchase and use appel ford for service. The people are awesome! Mary an Richard and Mickey are great to work with.. Quick Lane is awesome Will always purchase and use appel ford for service. The people are awesome! Mary an Richard and Mickey are great to work with.. Quick Lane is awesome as well. More

Incompetent and Uncaring Our experience with the Quick Lane which is next door and owned by the dealership has cost us additional money to have the damage done to our Ford tru Our experience with the Quick Lane which is next door and owned by the dealership has cost us additional money to have the damage done to our Ford truck repaired after they did repairs. After purchasing four tires with road hazard warranties and free tire rotation, we have since had lug nuts broken off and replaced with used ones that were the wrong size and then billed for it. The worst part has been discovering that when they put the spare back they bent and stripped the spare holder to the point that we couldn't get the spare off. We took the flat tire to the Quick Lane, in our other vehicle, and asked if they could replace under our road hazard so we could bring the truck and get the spare tire off and replace the spare holder. Of course, the tire wasn't in stock. When we explained the situation we asked if we could get a loaner tire so that we could drive the truck there they refused and told us we needed to wait until the other tire came in. These people could care less. They lie and damage your vehicle. When you complain they want you to make an appointment with the manager at the dealership the next day. Do not use this place for any repairs. You will be better off down the road. More

Terrible service experience It was interesting to read the previous review, which corroborated my experience with Richard (service advisor). I brought my Ford in for service bec It was interesting to read the previous review, which corroborated my experience with Richard (service advisor). I brought my Ford in for service because the MyFord Touch was not working properly. Before even asking whether I wanted the service, the service department went ahead and updated my software (which I could have done myself at home by downloading the software update). Richard was EXTREMELY rude during the whole process. Never asked permission to go ahead and perform service. On top of that, the software still has issues with it. This dealership charged me $150 to update my software. NEVER AGAIN. Worst dealership experience I have had. Richard should be shown the door. More

I bought my car from the Hyundai dealership across the street. The Appel service department also works on the Hyundais. I have been here twice for service (once on a Ford and once on my Hyundai) and both street. The Appel service department also works on the Hyundais. I have been here twice for service (once on a Ford and once on my Hyundai) and both times were awful. The front desk guy named Richard in the service department is always VERY rude to me. My visits were about a year apart and both times I left very unhappy. The first time he told me that I could get a ride back to my college campus while my car was getting fixed. I sat in the lobby two hours before I gave up on the "ride" and got someone else to pick me up so I wouldn't be late for class. This time I asked him (it was the same guy from last year) for a loaner and the response was "Check your schedule and bring back the car when you have a few hours to wait". I went to the Hyundai dealership and thankfully they worked with me and got me a loaner car and talked to a few managers.... I never plan on going to Appel for service ever again. I've never encountered someone so rude and unprofessional. I recommend the Hyundai dealership, but not the Ford service department. Take your business elsewhere. More

This is an AMAZING place!!!!!! Tonight, after teaching at Texas A&M, I had a road accident on my way back to Austin resulting in a flat tire. Within 10 minutes after pulling into Riata Ford, I was on my way Texas A&M, I had a road accident on my way back to Austin resulting in a flat tire. Within 10 minutes after pulling into Riata Ford, I was on my way home. Thanks to Thomas, who, like a Formula 1 pit stop boss, quickly and effortless swapped my spare tire for the punctured one, I was able to finish my trek home. These are very special people at Riata, making the dealership a genuine treasure to Manor and Central Texas. Thanks so much. More