Antwerpen Volkswagen - Service Center

The service counter lady was very helpful and explained everything very nicely to me there. everything very nicely to me there. More

New to the area and took the car into the service department for the first time. Wendy worked with me to get information about the referring problem, and was open about the high cost of repair for an department for the first time. Wendy worked with me to get information about the referring problem, and was open about the high cost of repair for an optional feature. Additional necessary repairs were recommended soon. I did not feel pressured or that the additional maintenance were an unnecessary attempt for business (as I have in other service shops). I was able to verify that the maintenance is in fact necessary to do in the near future. This is my 17 year old daughter's car, and Wendy assured her that if it was unsafe to drive until we coordinated the maintenance, that they would let her know, and helped prioritize what needed done. More

Mr. Chuck was nice but the service was horrible. They installed a new engine and turbo, (that took about 4 1/2 months to even receive) it was under warranty so they weren't paid. Of course after that the installed a new engine and turbo, (that took about 4 1/2 months to even receive) it was under warranty so they weren't paid. Of course after that they started finding all kinds of problems. I picked my car up on a Friday, by Saturday morning all the lights on the dash were on. I took it back Monday and they "cleared" them. The car sat for about a month after that because my daughter was in college. She started to drive and the lights came on again. This time I took it back and they said I needed new coil packs. Who puts a new engine in with old coil packs? They also said my calibers were leaking with was a lie. I paid for the calibers but had my own mechanic try to fix the caliber, thats how I found out it was nothing wrong with them. They do anything to get money. I tried to call corporate about 20 times. I kept leaving messages and Brian never returned my call. The whole place is horrible. I will never get a volkswagon again. More

All people I interacted with were polite and professional. Trevor, the person who sold me the car recognized me and stood up to greet me. He asked how I was, etc. He asked if I wanted something professional. Trevor, the person who sold me the car recognized me and stood up to greet me. He asked how I was, etc. He asked if I wanted something to drink. Wendy, the person who checks cars in answered all my questions and reexplained if I didn't understand. This car I just bought perhaps 2 months ago. I was complaining that the braking wasn't smooth. I left the car at dealership. About 3 hours later I received a call. Would I be able to drive with Tyler and identify issue. The brakes worked fine. Tyler explained why the brakes acted the way they did. He was informative, knowledgeable about this car and explained any questions I had. They asked if I would like my car washed free of charge. What a wonderful, caring group of people this Dealership has. More

My last visit was great. The people were very courteous and professional. I was offered a courtesy ride within a 10 mile radius of the dealership which was beneficial. Overal The people were very courteous and professional. I was offered a courtesy ride within a 10 mile radius of the dealership which was beneficial. Overall, great customer service. More

Scheduled for a factory recall. Set an appointment. Then you know how that works time and time again. Keep the call all day to suggest every other repair for what it is not even th Set an appointment. Then you know how that works time and time again. Keep the call all day to suggest every other repair for what it is not even there for, then tell us they can not do the recall because they don't have the program update More

They are very unorganized! I was told the work would take about 1.5 hours and asked if I wanted my car washed. Sounds great! The shuttle was busy so we (myself and kids) walked I was told the work would take about 1.5 hours and asked if I wanted my car washed. Sounds great! The shuttle was busy so we (myself and kids) walked to the shopping center. They called me within one hour to say it was almost done. We headed back and the service lady said my car was being washed. I was so pleased with their quick work. However, 30- 40 minutes go by and I returned to the desk. She apologized but assured me it was almost done. Another 20 minutes go by and I decided to look in the back of the lot for my car. There it was parked but not washed. I went back inside and was told it was being washed. I assured her I just found it. I watched her walk around checking all the key boxes and realized they lost my keys. She never communicated this to me but it was obvious. I watched her yell at a porter for loosing my keys. About 30 minutes go by and a mechanic found them in his pocket. I understand mechanics do this, no biggie, but if the department had followed up, they would have realized my keys were missing a long time ago. Finally after 3 hours my car was cleaned and ready. My kids were hot and exhausted so I was ready to go. I completely forgot to ask for my paperwork, however, I believe they should have had it ready for me. My work was recalls so I didn’t have to pay but I’d like paperwork proving I had the work done. I planned on going back next week to look for a new car for my child. But after this I do not want to be bothered by dealing with their service department. I did buy my car from them but there’s a million other dealers then can do service work in the future. More

Dropped off vehicle for service and recall, service advisor kept me informed and was offered ride to and from service appointment. Free car wash was nice. Received follow up phone call day after ensu advisor kept me informed and was offered ride to and from service appointment. Free car wash was nice. Received follow up phone call day after ensuring there were no problems or further questions. Overall great experience, Wendi is top notch. More

Outstanding service everytime I return to your dealership. Your staff treats my car like it was their mother’s car. Everytime!! dealership. Your staff treats my car like it was their mother’s car. Everytime!! More

Like most dealerships now, instead of making money on sales, they MAY be generating revenue from repairs that don’t need to be done. sales, they MAY be generating revenue from repairs that don’t need to be done. More