Antwerpen Volkswagen - Service Center

Making an appointment was less than simple. The service writer was not friendly and it was clear he did not like his job. I was told I could not exit when I made my appointment only to find whe The service writer was not friendly and it was clear he did not like his job. I was told I could not exit when I made my appointment only to find when I dropped off my car the 2 people checking in, infront of me getting the same service were permitted to wait. I was called about an hour 15 minutes after dropping my vehicle off and told it was complete. I was able to find a ride back up a few hours later to pick up my vehicle where I was told I do not pick it up in the service dept I had to goto the cashier. The cashier handed my the receipt and my key. Then stared at me. I asked her where my vehicle was at. She told he if should be parked on the side if it wasn’t there to come ba I and let her know. I didn’t realize until the next day that a multi point inspection was attached to the receipt on which some issues were found. It was a terrible experience. I will not be back More

I was passing through the Baltimore area and had a significant brake issue arise on a Sunday. Drop off my car at Antwerpen VW and got a hotel ... in the morning I explained my problem to Chuck and to significant brake issue arise on a Sunday. Drop off my car at Antwerpen VW and got a hotel ... in the morning I explained my problem to Chuck and told him I was anxious to get on the road again. He and his team worked hard and hand me traveling by lunch time Monday. I am a delighted customer. More

Emelie and the technician are very professional and courteous. Communication was excellent and respectful. Emelie was very cooperative and worked with us. courteous. Communication was excellent and respectful. Emelie was very cooperative and worked with us. More

I received excellent service always at Antwerpen. Wendy, in the service department is amazing. She is super great and very professional. Wendy, in the service department is amazing. She is super great and very professional. More

Very professional; started on time and finished my car in less time they said it would take! less time they said it would take! More

It was a pretty great experience to have my car serviced at this VW location. at this VW location. More

Great and quick service as always! I just wish the shuttle service extended beyond 10 miles! I just wish the shuttle service extended beyond 10 miles! More

I always receive excellent service at Antwerpen. They are attentive and informative, and I am always treated with respect. They are attentive and informative, and I am always treated with respect. More

Everyone was pleasant and helpful. The process was quick and rather painless! This is my third purchase from this dealership and it won’t be my last. The process was quick and rather painless! This is my third purchase from this dealership and it won’t be my last. More

I used their Online to book my appointment, that was really great. We dropped our VW off after hours. I left my key with a note in the key drop. I received a friendly call after 7am, that I should have really great. We dropped our VW off after hours. I left my key with a note in the key drop. I received a friendly call after 7am, that I should have filled out & signed a work slip. My Badd... I told the individual, that I lived close by & would be there to take care of it. The Staff & service was Superb! More