Antwerpen Volkswagen - Service Center

Made an appointment ahead of time for 8am to get a new key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). I cited that the SUV needed to be ready by 3pm and provided them with 2 cell phone numbers. I arrived at 4:15 pm to learn that they did nothing - did not program my key fob, did not call either cell phone I provided, nothing. Told me that they could do it tomorrow - leave without a vehicle and come back. WHAT? I need my car to go to work; I made an appointment; it was for programming a key not installing a new engine... Really? After fussing, another women spoke to the Service Manager and said that if I waited an hour he would do it. Not much choice.. waited an hour, was spoken to by an employee that I have no idea how he was involved who reminded me that God will take care of it all, and then I paid for the service, not Ourisman. Now I have to get reimbursed by Ourisman and go through all of that hassle. More

Marcus provided great customer service. He was pleasant, considerate, knowledgeable, and patient. I am very pleased with my experience and would recommend. He was pleasant, considerate, knowledgeable, and patient. I am very pleased with my experience and would recommend. More

Brought our Tiguan in for routine PM service. Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! More

Sam was great again! He was extremely responsive. Made sure everything was taken care of and communicated throughout the entire process. He was extremely responsive. Made sure everything was taken care of and communicated throughout the entire process. More

This has been the worst car buying experience, and after 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. More

Customer service in the service department was great, upfront and fast service. I was able to set up my appointment online in minutes. upfront and fast service. I was able to set up my appointment online in minutes. More

Emelie and the entire service were a pleasure to work with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on ov with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on over (same day!) she would have one of the mechanics take a look. They found that I had picked up a screw and they plugged it and had me in and out in a jiffy. Great experience! More

The only discrepency that I have is that the dashboard screen was not cleared after the oil change had been completed. I plan to revisit Volkswagen in order to clear/ reset the dashboard screen. Everyone screen was not cleared after the oil change had been completed. I plan to revisit Volkswagen in order to clear/ reset the dashboard screen. Everyone is very courteous. More

Mr Trevor was instrumental in getting me my new car! I love it it feels so great getting into it and going different places! He is a great salesman and point of contact if anything goes wrong or if I ne I love it it feels so great getting into it and going different places! He is a great salesman and point of contact if anything goes wrong or if I need questions answered. More

Wendy and the staff at Antwerpen VW always take great care of me. Thanks again! care of me. Thanks again! More