Antwerpen Volkswagen - Service Center

The service department always keeps me informed regarding the status of my vehicle. This repair took a little longer because parts had to be ordered. the status of my vehicle. This repair took a little longer because parts had to be ordered. More

Excellent customer service, will definitely go back for additional service for my vehicle in the future! additional service for my vehicle in the future! More

You guys are the besr friendly and very professional I live my Volkswagon Family you people are the best live my Volkswagon Family you people are the best More

Wendi was very instrumental in the coordination of what was necessary for the 90,000-mile required maintenance. She kept me informed of every step of the process. was necessary for the 90,000-mile required maintenance. She kept me informed of every step of the process. More

Day 1: I had to bring my car in on 3 separate occasions in order to complete a job. The first time, there was a part that needed to be placed on my vehicle. The part was apparently not painted. Instead in order to complete a job. The first time, there was a part that needed to be placed on my vehicle. The part was apparently not painted. Instead of communicating that to me right away, they wait until I came at the end of the day on the shuttle to tell me I had to book an appointment with the body shop, get the part painted, and then come back. I told them I didn't need the part painted. I let them know my disappointment with the lack of communication. I had to book another appointment to get the part installed on my car. Day 2 When brought back-was done incorrectly. When I drove off the lot, I noticed a lot of air was leaking through- the wind sounds I heard were louder than usual. When I got home, I notice that my door was not aligned. (I have pictures if you would like to see how off it was). The next day I knew I had to go back. Day 3 This time I decided to wait with my car so they could fix the door that was incorrectly installed. I was disappointed that I was able to drive off the lot with my car in that condition. So when it was time to check out, I had a few questions before I signed my paperwork. Emelie was unprofessional. She took my questions personally, and walked off in a huff to speak with Chuck and Wendi. I was very dissatisfied with my experience. More

Emilie was very helpful through the service process and in getting the correct services for my car in getting the correct services for my car More

Chuck is as great and provided exemplary service in working with me, the dealership and my extended warranty. This is my second time working with this dealership and it won’t be by last. working with me, the dealership and my extended warranty. This is my second time working with this dealership and it won’t be by last. More

Antwerpen ensures that service is done quick and efficiently. Prefer Antwerpen over any other local Volkswagen dealer. efficiently. Prefer Antwerpen over any other local Volkswagen dealer. More

Emelie was courteous, friendly, professional and customer service oriented. She kept me posted weekly for parts and progress. service oriented. She kept me posted weekly for parts and progress. More

Making an appointment was less than simple. The service writer was not friendly and it was clear he did not like his job. I was told I could not exit when I made my appointment only to find whe The service writer was not friendly and it was clear he did not like his job. I was told I could not exit when I made my appointment only to find when I dropped off my car the 2 people checking in, infront of me getting the same service were permitted to wait. I was called about an hour 15 minutes after dropping my vehicle off and told it was complete. I was able to find a ride back up a few hours later to pick up my vehicle where I was told I do not pick it up in the service dept I had to goto the cashier. The cashier handed my the receipt and my key. Then stared at me. I asked her where my vehicle was at. She told he if should be parked on the side if it wasn’t there to come ba I and let her know. I didn’t realize until the next day that a multi point inspection was attached to the receipt on which some issues were found. It was a terrible experience. I will not be back More