Antwerpen Volkswagen - Service Center

Everyone is really nice and the admin runs smoothly, however, why bother making an appointment if parts aren’t in the facility when my car arrives? If you recommend someone gets a new timing belt, and t however, why bother making an appointment if parts aren’t in the facility when my car arrives? If you recommend someone gets a new timing belt, and they schedule for that service, it would make sense to order the part. Still, work was done in one day and was well-communicated. More

Quick, nice, and explained what I needed. Good deals. Definitely will recommend to a friend. Good deals. Definitely will recommend to a friend. More

The service department was great, as usual. I was given an appointment quickly (check engine light) and had the diagnosis and the repair completed quickly. I was given a courtesy ride home from I was given an appointment quickly (check engine light) and had the diagnosis and the repair completed quickly. I was given a courtesy ride home from Mr. Bob. Reasonable price as well. More

Very professional team , and they tell the costumers what exactly we need , they are very kind exactly we need , they are very kind More

I don’t have much to say about the dealership is pretty cool but my person in service was Wendy and she was great. She went the extra mile for me and she just really does a great job. cool but my person in service was Wendy and she was great. She went the extra mile for me and she just really does a great job. More

I felt like everything I addressed to the staff was handled with the appropriateness that these matters deserve. They heard me. Also, Wendi is extremely pleasant to work with, and I would be remiss handled with the appropriateness that these matters deserve. They heard me. Also, Wendi is extremely pleasant to work with, and I would be remiss if I did not give a special appreciation for how clean your associate keeps the establishment. She is incredible More

Loved the customer service I received by Emilie! She explained everything thoroughly, got me in and out swiftly, and even walked me to and opened my car door! She explained everything thoroughly, got me in and out swiftly, and even walked me to and opened my car door! More

Extremely disappointing service—six-hour wait for a check engine light diagnostic without proactive communication. engine light diagnostic without proactive communication. More

I brought my car in for an oil change last Thursday and requested that my rear wiper blade also be replaced. I also came into my appointment with my left low beam out and expected to have that replaced als requested that my rear wiper blade also be replaced. I also came into my appointment with my left low beam out and expected to have that replaced also. Upon completion of my service, I reviewed my multipoint inspection checklist and it stated that my headlights were working as expected, when I knew that wasn’t the case. The MFI also still displayed that my light was out. I called back up to the dealership and voiced my concerns that the multipoint inspection wasn’t taken seriously to Wendy and she was apologetic and let me know that it must’ve been an oversight. This review isn’t of Wendy, she displayed quality customer service. I brought my vehicle back in the next day after the oversight and was told I would still have to wait two hours for a lightbulb to be installed. Unacceptable in my sight being that I was already inconvenienced by having to come back a second day. After two hours, I reviewed the new multipoint inspection that I got on Friday and the results are COMPLETELY different. This was less than a 24 hour period, there is no reason for the readings to be so drastically different. Thursday’s readings: battery health needs attention, tire tread readings (7/9/8/11), brake lining (6/6/7/7) Friday’s readings: air filter issues, my tires weren’t filled to factory specs at the appointment the day before (read 37/39/30/36) when I did little to no driving in between the appointments, brakes need replacing (when they were fine the day before), tire tread readings (8/7/9/9) I don’t believe that the multipoint inspection is taken seriously. When I read Thursday’s MPI for the first time, knowing that a headlight out was missed, it made me wonder what else you guys are missing. Are my brakes really fine? My drive belts? Are you really checking anything? Don’t just pass cars along or check things off on this MPI for sport. I have spent too much money and given you guys too much business for things to not be taken seriously. I wasn’t going to leave this review and instead reached out to the GM privately though email but received no response so maybe this will get the appropriate response. This is not the quality of service that I have come to expect. More

I’ve been coming to Antwerpen for a few years now. I have always had wonderful service. The staff are all very knowledgeable and really helpful. Scheduling has always seem to be a breeze. I have always had wonderful service. The staff are all very knowledgeable and really helpful. Scheduling has always seem to be a breeze. More