Antwerpen Volkswagen

The WORST Experience -ZERO STARS NO STARS! Only gave one because it's required. After shopping around I decided to check out this dealership. When one sales person couldn't handle the NO STARS! Only gave one because it's required. After shopping around I decided to check out this dealership. When one sales person couldn't handle the questions another jumped in and got really pushy, which yes is part of sales but this was unprofessional, long story short. Lots of games and they do not stand behind their promises. I had hoped that they would redeem themselves after I gave them a chance to explain why all the twisted answers and poor customer service, but no they confirmed everything negative I experienced. But I wanted to give them a chance before I did the review I PROMISED I'd do, so here it is and I hope you sleep good at night! I will be writing letters to make sure no one else goes through this in the future. And Jack YES I will provide names of everyone I've dealt with, dates and full details in my communication, because something told me to make notes. More

I LOVE MY NEW CAR! I came to this location thinking I wanted a 2014 used Tiguan, the test drive went really well and it was a nice car. The only thing holding me back wa I came to this location thinking I wanted a 2014 used Tiguan, the test drive went really well and it was a nice car. The only thing holding me back was that it was an automatic transmission, after expressing that to the salesman, Greg, he showed me some stick shift options. Thanks to Greg I got behind the wheel of a new 2016 Jetta with a manual transmission and fell in love! I was able to get a new car and stay within my budget. Greg is great to work with, he knows a lot about VW, he is awesome with communication and has a fantastic personality! I would absolutely buy from them again. More

Quick and Easy My husband and I popped in 30 minutes before closing to look at a car we saw on the internet. Tony helped us search for the vehicle and advised us th My husband and I popped in 30 minutes before closing to look at a car we saw on the internet. Tony helped us search for the vehicle and advised us that the vehicle was no longer for sale. He asked us if we would be interested in other cars. After we explained what our financial target was he went to work. He and the finance guy came in to talk about the offer. After a little more negotiations we agreed to all terms of the loan. Tony said previously " If I say I can get something done I'm going to do everything to make that happen" He was true to his words. He is an honest a genuinely friendly guy and I would recommend him to anyone. I also appreciate all of the guys in there, because the assisted us well past closing time and they all worked as a team to close the deal. No one seemed upset to be there a little late. Great bunch of guys! More

Good experience I did not plan to purchase a vehicle when I went in to have my existing car serviced, but the dealers options, inventory and price compelled me to mak I did not plan to purchase a vehicle when I went in to have my existing car serviced, but the dealers options, inventory and price compelled me to make the decision. The experience was very positive and I was pleased with all aspects of the trade in estimate, price negotiation and ultimate purchase of my new Jetta. My sales consultant (Jack Grist) made the overall process very smooth. More

quick and painless Tony Martin is the absolute best salesman to work with! He said he would make it work for me and he did EXACTLY that!!! I will go to no one else but T Tony Martin is the absolute best salesman to work with! He said he would make it work for me and he did EXACTLY that!!! I will go to no one else but Tony!! More

Above & Beyond I went to every VW dealer close to where I live, and every dealer told me the same thing: "Unless you're going to buy it today, you should just look a I went to every VW dealer close to where I live, and every dealer told me the same thing: "Unless you're going to buy it today, you should just look at the inventory online." This being my first NEW car purchase, I wanted to be able to talk to people and really understand the process. That said, I was also looking for a very specific model & trim, which led me to Antwerpen VW. Now, through a series of events that really couldn't be helped, they ran out of the particular model I wanted right before I made the hour drive there. While I was a little bummed (I had hoped to drive a car away that day) the salesman I worked with, Greg, helped figure out where and when he could get me what I wanted. Greg drove from the Baltimore area to Philadelphia to get my car from another dealer and I couldn't be happier with it. Everyone there (Greg & Finance manager Chris) were very patient with me and explained everything so that I knew what I was signing up for. Hopefully, I won't be buying again for a while, but if I do, these guys were super helpful and didn't pressure me when I needed some time to think things over. Highly recommended. More

Best Decision I went to Antwerpen not really expecting to find what I was looking for. I was greeted by Justin (Gambino). I told him what I was looking for and my p I went to Antwerpen not really expecting to find what I was looking for. I was greeted by Justin (Gambino). I told him what I was looking for and my price range. They had exactly what I wanted and did everything under the sun to make it happen. When it came to me driving away, between Justin and Neil, I left their lot in my new 2014 VW CC! Not to mention that they close their office at 6pm; we were there until almost 8pm, but they didn't mind and still took the time to go over everything in detail. I only have smiles and positive thoughts and comments about this experience. I'd recommend Antwerpen to anyone. More

Painless Makes the process of buying a car painless -from sales to service! Will continue to be a loyal customer of Antwerpen. They were very willing to work w Makes the process of buying a car painless -from sales to service! Will continue to be a loyal customer of Antwerpen. They were very willing to work with my very limited budget and find something that worked for me. More