Antwerpen Volkswagen

Set back. More trouble then I bargained for. My experience with this dealership was horrendous. I brought my newly purchased certified pre owned Volkswagen into this dealership for an oil change My experience with this dealership was horrendous. I brought my newly purchased certified pre owned Volkswagen into this dealership for an oil change on Monday. I also was having issues with my rear view mirror attaching, and was told that would be fixed and covered by my CPO. I am a young graduate student who recently moved to Maryland from New York and thus have no additional supports down here. I am a first time vehicle owner, and this is my first time bringing my vehicle anywhere for service. I went to the dealership because my understanding was that the quality of service was at an above average standard here. I was wrong. After keeping my car over night to wait for a part, I was called and told that the mechanic working on my vehicle broke my windshield and that they would need to keep my car for an additional night/day. When I called the dealership back to discuss this matter, as I am a full time graduate student and commute over and hour on 95 south everyday for class. I was told that in similar situations, a loaner car would be provided, but right now "none are available". This is unacceptable. Absolutely unacceptable. I made arrangements to get to and from my internship at the Montgomery county health and human services offices for the first day they needed to keep my car. now I am down and out yet another day, and have no way to attend my classes tomorrow (which I pay of pocket for). I never thought I would be this displeased with Volkswagen as their standard of customer service always seemed to be high. I have only owned my vehicle for 3 months and it is sad to say I am already regretting the decision. More

Taught Us Stick Shift! This dealership was great: very clean, well organized, but, more importantly, the service was outstanding. For medical students, we walked out of ther This dealership was great: very clean, well organized, but, more importantly, the service was outstanding. For medical students, we walked out of there happy with an affordable lease payment. Samuel Serio (our salesman) took to the time to listen to our concerns, helped us reach an affordable payment plan, and even taught us how to drive a stick shift (since that's what we had decided to lease). After having spent a few weeks looking at cars, we are glad we made our way to Antwerpen! More

They wouldn't give up! Persistent, professional, knowledgeable, personable, understanding-these are the qualities I found in the team members at Antwerpen who helped get out Persistent, professional, knowledgeable, personable, understanding-these are the qualities I found in the team members at Antwerpen who helped get out of a car that literally made me cry to a beautiful car that brings me peace. Can put no price tag on that! For them they were only doing their job but it meant much more to me. More

Terrible I dealt with Sean Lawrence.. He was a joke no knowledge of product and lazy...sales managr alsoa joke said he would negotiate and when I showed up he I dealt with Sean Lawrence.. He was a joke no knowledge of product and lazy...sales managr alsoa joke said he would negotiate and when I showed up he would not ...car was in terrible condition and dirty as xxxx...looked like a homeless person lived in it...felt like I was at the circus and clowns were selling cars .. More

High Junk Fees! Drove 40 miles to look at this vehicle. Went there because of a good asking price. Then when ready to buy the vehicle; they add a $1400 repair order f Drove 40 miles to look at this vehicle. Went there because of a good asking price. Then when ready to buy the vehicle; they add a $1400 repair order fee and called it a Maryland State Inspection Fee! He said the fee was from repairs done on the vehicle back in January! It is now August and instead of changing the online price; they spring it on you once you decide you want the car!!! Never heard of this from all the dealerships I've talked to over the years!!! If you want to get ripped off; got to Antwerpen VW; if not, find a reputable dealer!!!! More

Superlative Customer Driven Service What is superlative customer service? How often do people search and purchase vehicles from dealerships who promote false promises driven by their per What is superlative customer service? How often do people search and purchase vehicles from dealerships who promote false promises driven by their personal agendas? Thankfully at Antwerpen Volkswagen, I was able to experience superlative customer service and avoided the latter! Arguably, words do little to describe my overall satisfaction and the level of professionalism exhibited by Rhia and the Antwerpen Team. Thank you for your determination, advise and guarantee of purchase, I love my new 2014 VW CC Sport! More

Attentive, Caring & Technologically Advanced I reached out to six dealerships with a broadcast message of specifications and my acceptable coast. Antwerpen was the only serious response. Their I reached out to six dealerships with a broadcast message of specifications and my acceptable coast. Antwerpen was the only serious response. Their sales manager listened, offered what he could and made the deal work. The sales rep and finance manager were "icing on the cake"...both added to the dealerships professionalism and customer care. Bottom Line: I drove off the lot a happy VW owner and will go back for future VW's. More

1 star because 0 was not an option These guys have really tanked since I bought my car there in 2009. I believe in spending my money locally but only if the customer service is good. I' These guys have really tanked since I bought my car there in 2009. I believe in spending my money locally but only if the customer service is good. I've been in and out of there for my cars needs over the years and learned early on that you have to be armed with info about what you are going in there for. If not they take every opportunity to charge you more than whats fair. My latest interaction has prompted this review. I had an exhaust sensor go bad in my car and no time to do it myself so I got a quote from Fitzgerald in Annapolis and these guys. Going into this I knew what the OEM sensor cost from the dealer and online. I get a price of $180 from Fitzgerald and $210 to install it. I call the service dept at Antwerpen and talk to Frank. He tells me the part will be $224 and 2 hours labor to put it in which equals $260. I ask him why the discrepancy in price for the part and he tells me that he's not sure why they can sell it to me for that price because it costs $184 from VW. He then comes back and says if I order the part from him and wait a day or so for to be shipped the price would be $147. Shouldn't it have been $147 to begin with especially for someone who bought there car there??? I tell Frank the difference is roughly $40 and its worth it to me not to wait. I bought the sensor from Fitzgeralds and thats when I find out the install is only $210 but they don't have availability until Monday to put it in. Surly Frank at Antwerpen will match the labor cost, right??? Nope, when I as Frank again why the discrepancy he says they are a competitor and he does not know what they charge for labor. Really Frank, you don't know what the competitor charges? $260 plus shop material charges. Shop materials is another way they can dig money out of your pocket to buy soap and paper towels for the mechanics. All shops have this charge but some are reasonable and some are not. The shop foreman tried to describe this to me as an "industry standard." Its amazing what they will tell you. So, to wrap this up keep driving right by this place! If you do go in for something, you better know in advance what a fair price is what you want done. They will take advantage of if you don't know. I believe is 2nd chances. People have a bad day, weren't hugged enough as a kid, or just make a mistake. I have given these guys more than a 2nd chance and they continually to prove how eager they are to be shady! Be sure to read the google reviews as well. More

EXCELLENT SERVICE THIS DEALERSHIP GOES ABOVE & BEYOND I walked into this dealership back in 2012 to purchase a new car for my wife for her birthday as a surprise. I was greeted by then salesman, now manag I walked into this dealership back in 2012 to purchase a new car for my wife for her birthday as a surprise. I was greeted by then salesman, now manager, Nate Thomas. Nate was great he took the time to show me some vehicles I was interested in and I chose a new 2012 Jetta SE. Nate expedited the paperwork, got the car cleaned up and even put the car on the showroom floor with a big bow on it for her. I told Nate that I was going home to pick her up and just tell her I was stopping by the dealership to look at a deal on a car I found on the net, she had no idea. When we walked in Nate met us at the door and took us over to her shiny new car with the giant bow on it and took the time to show her all of the features the Jetta was equipped with. Then Nate asked if she liked the car? Her response was that she loved it just at that moment Nate handed her the keys and said "Happy Birthday" my wife couldn't believe it, she was so happy. Nate took the car off the showroom floor and helped her adjust the car. It was a very memorable moment for us both thanks to Nate. This is what my wife posted on line. Two nights ago, I had prepped dinner, put it in the oven, worked out, showered and was in the process of completing dinner when my Love walked through the door (it was about 8:30pm) and asked if I could go with him real quick to take a look at something. My hair was still soaking wet from the shower but I said sure. I was thinking he was taking me to look at something boat related…. I didn’t have ...my purse or phone or anything with me. The next thing I know, we are pulling up to a Volkswagen dealership and Mike is telling me he found a great deal on a car and wanted me to take a look at it. We have looked at cars in the past and boats, so I didn’t think anything of it. We walked in, a car salesman introduced himself and took me to take a look at this “great deal”. We walked through a hallway and into a small showroom. There was only one car in there. The next thing I know the salesman says to me, “Happy birthday!” and shook my hand. I can’t describe the feeling that came over me, because I have never felt anything like that in my life. I was in shock, not just speechless but flabbergasted. There was even a great big red bow on the car; like the ones you always see on commercials. Never has anyone done anything like that for me. Thank you Michael! I love you more than words could ever describe. It took a day or two for it to sink in that I own a brand new car. My good old Honda is 12 years old with almost 200,000 miles on it. She has served me very, very well over the years. I love my new car lots and lots and lots, however!!!! As wonderful and overwhelming as the Love of my Life buying me such and incredible gift for my birthday… it will never compare to the gift of the love he gives me each and every day. Forever and ever my Love…..My love's heart felt words made it just an incredible experience for not just her but for both of us. The following year I was shopping new cars and fell in love with the VW CC. I went back to Antwerpen and asked for Nate he came right out he remembered us by name. Nate again took the time to show me the CC and I fell in love with the car and bought the car on the spot they had the paperwork done and the car cleaned up and ready to go in less than an hour and I was in my 2nd VW thanks to Nate and Antwerpen. Now a few months after I purchased the CC I was stranded in a parking lot not far from the dealership and my car wouldn't start. I called the dealership, it was late and service was closed. Nate drove to where I was located and figured out immediately what was wrong and got me on my way, now that's service. Now the scary day that led to purchase number 3. I was at work late in the afternoon when I received a call from my wife saying that my daughter was involved in a motor vehicle accident and it sounded pretty bad. My wife left home to run to the accident scene to make sure our daughter was OK. Fortunately she was OK and just a little shaken up but her 2003 Jetta was totaled. We got her home, and got the car towed to a lot. My next call was to Antwerpen. Hey guys it's Mr _______ the remembered me and asked what they could do. I explained the situation and they were immediately ready to help me. They had just got a trade in that was bought and serviced, by their dealership since it was new. They highly recommended the car. The asking price was a little more than my immediate budget to replace my daughters car. I told them what I could afford and the worked with me to get the car at a price I could afford. I took my wife and daughter to the dealership that evening and now my daughter is the proud owner of a 2007 VW Eos. She just loves it. Now it January 2016 exactly 4 years from my first purchase of my wife's Jetta, again her birthday. She needed new wipers for her Jetta so we stopped in the dealership to pick some up. I know my wife had always wanted the Passat so they had one on the showroom floor so we stopped to take a look. That is when I met a new salesman Ronald Arthur of course I asked for my normal salesman Nate and this is how I found out that Nate took a promotion to management, Congrats Nate. Ron wasn't pushy trying to sell us a new car he just wanted to be truly helpful. After he explained to us all the new features of the 2016 Passat I could tell my wife was falling in love with this new car. Ron took us out onto the lot and showed us all the Passats he had in stock with the options we were looking for. Unfortunately my wife wanted a specific color combination that they didn't have in stock. Ron immediately went in a grabbed manager Chris Green and had Chris check the other dealerships in the are to find exactly what my wife requested. Chris found us 2 cars that were local that were exactly what we were looking for. We went back to Ron's office filled out a little paperwork. Ron understood exactly the deal I was looking for and he didn't waste a second of our time. My wife and I left to go to her special birthday dinner. Ron and Chris Green took the paperwork they understood my offer and put the deal together. I received a call while at dinner that the deal was done and they were going to get the car to their dealership so my wife could have it on her Birthday. Unfortunately they were not able to get either car to the dealer that evening. They didn't want to let my wife down on her special day so they put a dealer tag on a new Passat and let my wife use it until her new car arrived. Unfortunately the very next day we had the blizzard of 2016 with a record snowfall in MD. I called Chris to see what to do. Chris' response was no worries keep the car and we will get yours here as soon as the dealer digs the car out. Two days later I got a call from Ron our new car was in, cleaned up and ready for delivery come in at your convenience. That evening we took delivery of our new car and it was perfect. Ron went out of his way to make sure everything was right he transferred the tags from her old Jetta to the new car as well as the EZ Pass. Ron noticed that they forgot to fill the car with gas and immediately took the car to the station to fill it for us while we were finalizing the paperwork with our old dealer, now manager, Nate. My wife drove away again with the same huge smile on her face as she did the day I surprised her with her Jetta 4 years prior. It was again a special moment thanks to the great employees of Antwerpen VW. I will say in my four years and four cars later of dealing with Antwerpen that their sales, service, and parts departments have always been TOP notch. They have been respectful and very accommodating to our needs. I rate them all a A+++ and highly recommend this dealership and will be doing business with them for years to come. This dealership and it's hard working staff has made me a customer for life. To Jack Antwerpen, owner. I would like Nate, Ron, and Chris to be recognized for their excellence in customer service and to thank you personally putting such a great team of people together at Antwerpen VW. They all do such an incredible job of putting their customers needs a priority and going above and beyond to make their experiences not only great but an experience to remember for years to come. It is the people, the employees and their dedication that don't make a purchase experience just good but great exceeding all and any of my expectations. Many thanks to all at Antwerpen Vw Mr M A------- More

Outstanding sales manager I purchased my first Volkswagen here a year ago for my son who graduated college. The experience with Chris Green was so memorable that I came back to I purchased my first Volkswagen here a year ago for my son who graduated college. The experience with Chris Green was so memorable that I came back to purchase another vehicle for myself. I could not ask for a better experience buying a car. More