Antwerpen Volkswagen

Above & Beyond I went to every VW dealer close to where I live, and every dealer told me the same thing: "Unless you're going to buy it today, you should just look a I went to every VW dealer close to where I live, and every dealer told me the same thing: "Unless you're going to buy it today, you should just look at the inventory online." This being my first NEW car purchase, I wanted to be able to talk to people and really understand the process. That said, I was also looking for a very specific model & trim, which led me to Antwerpen VW. Now, through a series of events that really couldn't be helped, they ran out of the particular model I wanted right before I made the hour drive there. While I was a little bummed (I had hoped to drive a car away that day) the salesman I worked with, Greg, helped figure out where and when he could get me what I wanted. Greg drove from the Baltimore area to Philadelphia to get my car from another dealer and I couldn't be happier with it. Everyone there (Greg & Finance manager Chris) were very patient with me and explained everything so that I knew what I was signing up for. Hopefully, I won't be buying again for a while, but if I do, these guys were super helpful and didn't pressure me when I needed some time to think things over. Highly recommended. More

Best Decision I went to Antwerpen not really expecting to find what I was looking for. I was greeted by Justin (Gambino). I told him what I was looking for and my p I went to Antwerpen not really expecting to find what I was looking for. I was greeted by Justin (Gambino). I told him what I was looking for and my price range. They had exactly what I wanted and did everything under the sun to make it happen. When it came to me driving away, between Justin and Neil, I left their lot in my new 2014 VW CC! Not to mention that they close their office at 6pm; we were there until almost 8pm, but they didn't mind and still took the time to go over everything in detail. I only have smiles and positive thoughts and comments about this experience. I'd recommend Antwerpen to anyone. More

Painless Makes the process of buying a car painless -from sales to service! Will continue to be a loyal customer of Antwerpen. They were very willing to work w Makes the process of buying a car painless -from sales to service! Will continue to be a loyal customer of Antwerpen. They were very willing to work with my very limited budget and find something that worked for me. More

Best car buying experience ever. I purchased a new 2014 Volkswagen Passat . Everyone was very friendly and helpful. No drama or stress at all. The staff did everything great. Thanks I purchased a new 2014 Volkswagen Passat . Everyone was very friendly and helpful. No drama or stress at all. The staff did everything great. Thanks Rhia., the finance folks, and the people who prepared my vehicle for delivery. A special thanks to Rhia and the finance guys for working with me and not giving up. Rhia is a great asset to your dealership. Rhia is very intelligent, very friendly, and has excellent people skills. I would highly recommended Antwerpen Volkswagen if you are looking to purchase a new or pre owned car. Thanks to all the staff, you are Five Star! More

Best Car Buying Experience Ever" In the market for a new car…I highly recommend Antwerpen Volkswagen and ask for the Dream Team (Karl Dungan, Jason, Clarence/Chris) and you will not b In the market for a new car…I highly recommend Antwerpen Volkswagen and ask for the Dream Team (Karl Dungan, Jason, Clarence/Chris) and you will not be disappointed. I was in the market for a 2014 Passat and ended up with a 2015 Passat at a much better price instead. The Dream Team really took great care of me. Karl is by far the best salesman (no joke). He is very knowledgeable, attentive and will not pressure you. Please ask for him on your visit to Antwerpen. More

My 2nd Jetta; Nate Thomas is one of the best in sales! I leased a 2014 Jetta.. Nate assisted us in the past with our 1st VW after driving and enjoying Hondas for many years. Stopped in "just to look and c I leased a 2014 Jetta.. Nate assisted us in the past with our 1st VW after driving and enjoying Hondas for many years. Stopped in "just to look and compare" ... been happy ever since. This dealership is friendly, clean, professional, fair, and pleasure to do business with. Nate is an asset to the company and their service staff is as great as their front of the house staff! More

Excellent car buying experience I've driven Volkswagens for years and since moving to Anne Arundel County, MD I've strictly done all my business with Antwerpen. Often times as a you I've driven Volkswagens for years and since moving to Anne Arundel County, MD I've strictly done all my business with Antwerpen. Often times as a young female the car buying process can be daunting at the least. Ray and the other staff at Antwerpen made me feel right at home; most importantly to me- I never felt rushed or pushed into a car that I didn't want. In fact, I was looking for a specific model, trim, color and interior not available in their inventory; within hours they located the exact car I was looking for and made me an offer I couldn't refuse. I love my new car and would advise you to check out Antwerpen Volkswagen for your next vehicle purchase. More

"JACK DOES NOT SAY YES TO EVERY DEAL!!PRICE HAGGLE HEADACHE! Dear Jack Antwerpen, I will not be coming back to your dealership to buy that overpriced 2008 Kia Spectra which has been sitting on your lot for 3 Dear Jack Antwerpen, I will not be coming back to your dealership to buy that overpriced 2008 Kia Spectra which has been sitting on your lot for 3 months or so because it is not even worth the sales price of $7,100. It is high mileage for a 6 year old vehicle, not to mention the fact that the interior had some stains and wear on the front seats, and funny smell when you turn on the AC probably because it has been sitting all summer on this lot. I thought that I could negotiate a more fair price based on what other people are paying for this vehicle with such high mileage and the fact that the interior is not clean as one would consider in a car appraisal. My main concern is that this car was a rental when it was first purchased which does make a vehicle depreciate faster. Oh, and there was a 4 year maintenance gap on the car fax report. The car rental place didn't seem to maintain it well. I am thinking that one of the previous owners stained the interior. I tried to get a better deal, but I was told that they could not go lower on the price. That evening I call the Sales Manager, and he says that they cannot go any lower even after I tell him that even the comparable models at other dealerships in that price range had lower mileage, and I basically said that I felt that it was a high price considering everything. He basically lost my business after that point. An hour later, the GM calls me asking me about my experience. My salesman was very nice and professional which I do tell the GM. But I tell the GM that I was not a happy with the price whatsoever. I told him that I would be more opt to buy the vehicle if they threw in an extended warranty because it was high mileage and the factory warranty is now void. The GM did leave me a message the next day offering me a price of $7,900. I did not even bother calling him back because the whole negotiating deal honestly gave me a headache. Car buying should be fun and not so stressful. I am purchasing a used vehicle at another dealership with a courtesy warranty that is 3 months as opposed to your 30 day warranty. I did not have to play the price haggling game with this other dealership nor did they try to show me a car that they are desperately trying to sell. My purchase is an older car, but the mileage is very good and the car is in excellent condition. I hope that you will stand by your motto "Jack says yes to every deal" in the future. And that you treat cash paying customers with just as much respect as those who are financing a car. My salesman was very nice and professional, so I am not criticizing him at all (Mike, the new salesman). I will say that I did not like how the Sales manager thought that I was born yesterday. Just because I am a woman and I am not a mechanic, I know a shady deal when I see one. And an intelligent person does his or her research before they walk into a dealership such as True Market Value or Kelly Blue Book. I realize that a dealership has to make money, but people work hard for their money, and they do not wish to get ripped off or buy something that they really can't afford. Every customer should be treated with respect regardless of financial status or credit status. Please stop trying to rip off potential customers. I honestly thought that your dealerships were better than this. Sincerely, Poorly treated potential buyer More

Bad buisness This dealer does not stand behind their used vehicles and are not trustworthy. Buy somewhere else. VW is a great brand but my experience here was ter This dealer does not stand behind their used vehicles and are not trustworthy. Buy somewhere else. VW is a great brand but my experience here was terrible. More

Bought a used Jetta. worked with Donnie Ackley. Best car buying experience I have ever had. A pleasure to with from start to finish, every step of the way. car buying experience I have ever had. A pleasure to with from start to finish, every step of the way. More