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Antwerpen Volkswagen

Pasadena, MD

4.6
733 Reviews
Antwerpen Volkswagen is a large volume dealership based conveniently close to Baltimore, Maryland and Washington, D.C. We pride ourselves in an easy buying experience and high levels of customer satisfaction. Visit Antwerpen Volkswagen in Pasadena, Maryland off Ritchie Highway.
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8065 Ritchie Highway

Pasadena, MD

21122

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Showing 733 reviews

January 26, 2018

Antwerpen VW and Sam Serio Best dealership to deal with...I'm a loyal customer since 1998 and keep coming back! A+++ And ask for Sam Serio....he's great! More

by Cortenay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2018

Customer focused car buying experience Sam answered all my questions, even the ones I didn’t think to ask! I drove in thinking I would begin my new car search, and drove away hours later, w More

by Kimpossible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Graham, Nathan Thomas
January 23, 2018

Great Fabulous place and people, could not be happier. Will be happy to recommend to all my friends and family. We just love our new car. More

by Susanne 2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2018

Amazing experience!!! Samis an amazing salesperson! A very smart and attentive guy! Made us feel welcome from the gate, got us in the car we wanted! No pressure and no hass More

by Vicman
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2018

VW Family Thanks you Sam and Yancey for making our experience wonderful! We were able to quickly close a deal for three new vehicles to provide our family with More

by AllieRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yancy Cobb
January 22, 2018

As long as Yancy Cobb is GM! I have had a few issues since my vehicle purchase in November, don’t get me wrong I do love the car.. however there has been a few issues that I have More

by Jbmedley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yancy Cobb - General Mgr, Erick Metzger
January 20, 2018

New Passat Sam was a pleasure to work with. He made us feel very comfortable during the entire experience. We would highly recommend him to our friends and famil More

by Ravens7755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2018

Comfort and competence from start to finish Sam Serio and Antwerpen VW made buying our SUV an easy process from start to finish. He was very proactive about setting up an appointment to test dri More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
January 15, 2018

Do not ever buy a car from here Please avoid this car company at all costs. The Sales staff and the General Manager are extremely unprofessional and rude. I bought a used car from th More

by Dissatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yancey Cobbs, Nathan Thomas
Jan 22, 2018 -

Antwerpen Volkswagen responded

Dissatisfied, very sorry we were unable to help you, as we advised you at the time of purchase you must bring your currant plates or a current registration in order for us to transfer your currant plates. The MVA fine us if we don't take care of customer tags in a timely matter, you can't wait until your new tags are in and ask us at that point to transfer them. I am sorry if me asking if you had given your old tags or a registration card to our finance manager to transfer the tags for you, or if you had mention to anyone that the delivery department had forgot to put gas in your used car was rude. Very sorry, I am still willing to put gas in your car like I offered when you were at the dealership. Good luck and enjoy your car.

Jan 22, 2018 -

Dissatisfied responded

That is not correct because I brought my previous tags with me. I asked Gregory Thibert if he needed them and he said no. That is what I was told. If he told me to provide him my tag/registration info, it would have been no problem. I had everything I needed. I have heard different stories from every single person I have spoken to at this company. I will tell every person I know about this company's mediocrity and I will NEVER purchase here again.

January 10, 2018

Scott's the man I just got my 3rd car from Scott! In the last 4 years, I haven't gone to anyone else! Thank you Scott for always doing a great job and being a wonder More

by Tobi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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