Antwerpen Volkswagen

Outstanding I've been purchasing vehicles for over 40 years and this was one of the best experiences by far. See Sam Serio for an amazing car buying deal. I've been purchasing vehicles for over 40 years and this was one of the best experiences by far. See Sam Serio for an amazing car buying deal. More

Sam was fantastic! Above and beyond. Sam made this process easy and fluid. For a first time buyer, it was all so new for me, and Sam broke it down really nicely. He was relaxed and very p Sam made this process easy and fluid. For a first time buyer, it was all so new for me, and Sam broke it down really nicely. He was relaxed and very pleasant. He went above and beyond for my satistifacfion. Thank you Sam!! I would highly recommend him and Antwerpen. More

Friendly honest efficient Fantastic buying experience. We would recommend Sam and Antwerpen to friends and family. Worth the drive for us. Honesty and integrity noted. Worked w Fantastic buying experience. We would recommend Sam and Antwerpen to friends and family. Worth the drive for us. Honesty and integrity noted. Worked with us to obtain the trade in price and vehicle purchase price we needed. More

Classic Sleazy Car Dealership I bought the vehicle at an agreed upon 33.5k out the door. This was only after going through a gauntlet of haggling and uncovering hidden xx fees..... I bought the vehicle at an agreed upon 33.5k out the door. This was only after going through a gauntlet of haggling and uncovering hidden xx fees.....which they still were able to trick and word into the contract to get me to I pay more than that agreed upon price by about 2500 dollars. Buyer beware of the bait and switch they will pull on you. They advertise a low internet price but what they don't tell you is that they expect you to pay the maintenance and service fees, and state inspection they invested into the car. So your 30k vehicle is now a 33k vehicle.....and you have to still pay the standard taxes, titles, tags, and dealership fees. They also force you to use their bank to finance and if you don't the vehicle is now magically 1000 dollars more expensive. If you enjoy haggling, have a law degree to interpret paperwork, and understand complex financing schemes, this is the place for you. The average person should stay away! Oh and to top it off, I bought the vehicle with a very low gas tank and they refused to fill it; which in my experience has been a customary extra nice service most dealerships will do for you. I won't be back. I know you will all laugh and say there is nothing I can do because yes, I did sign the contract. But your karma will come; you or someone in family will be screwed over by a sketchy, sterotypical car salesman. You can ganarantee I will not remove this post unless my final sales bill is fixed and I am refunded the money I was over charged by Erick and this fraudulent dealership....I can't take you to court but I can and will tell Volkswagen, and Ford how shady this business is . I will also be sure to let the BBB know about your misleading conduct and I will file a compliant with the Maryland Attorney Generals Office. My voice alone won't be enough but I guarantee if all the people in the past you have screwed over lodge complaints along with mine, some eyebrows will be raised. I HIGHLY suggest you call me to resolve this issue ASAP More

A great salesmen Sam was super nice & friendly. He and his staff worked really hard to find the right vehicle for us and made sure we left happy. Sam was super nice & friendly. He and his staff worked really hard to find the right vehicle for us and made sure we left happy. More

Amazing Service We always come back to Antwerpen VW... Sam was amazing with our family. This is 100% our go to dealership. Thank you for always making us feel comfort We always come back to Antwerpen VW... Sam was amazing with our family. This is 100% our go to dealership. Thank you for always making us feel comfortable, happy and proud new VW owners. More

Excellent Service! Previously went to Antwerpen with my mother in November of 2018, she was there just car shopping. We worked with Mr. Burston then and he was very help Previously went to Antwerpen with my mother in November of 2018, she was there just car shopping. We worked with Mr. Burston then and he was very helpful in getting my mom the specific car that she wanted. When I decided that I wanted to trade in my car I went back to Mr. Burston to help me find what I was looking for. He was very knowledgeable and straight to the point. I originally went to just look around, but I ended up buying that same day. I would highly recommend Mr. Burston and Antwerpen Volkswagen. More

Awesome service Extremely helpful...works with you and tries to give you the best deal possible. Great customer service skills and easy to talk to. Completely Profess Extremely helpful...works with you and tries to give you the best deal possible. Great customer service skills and easy to talk to. Completely Professional. More

Stop to look one car and came out with another Stop to look for a used car and met with Mr. Kelvin Burston. He was so good in dealing with us and his assistance took us from buying a used car and i Stop to look for a used car and met with Mr. Kelvin Burston. He was so good in dealing with us and his assistance took us from buying a used car and into a new one. He explain everything to us in a way that we understand clear what we were getting into against buying a new car for the same price and money. He had a great attitude, was funny, and I'm glad we deal with him. I will recommend friends that if they go to by a car at the dealer in Pasadena to make sure they ask for Kelvin. More

Stepping out on faith With no more time to spare I made a choice to stop admiring the car I wanted from a screenshot so I took a ride to the dealership after a brief call t With no more time to spare I made a choice to stop admiring the car I wanted from a screenshot so I took a ride to the dealership after a brief call to assure the call was still in stock. Sam was not only pleasant on the phone but even more in person. He was very relatable and personal and not at any time did I feel like I was making a big mistake. He asked what I had in mind and he delivered!!!!! To sum it all up let’s just say 2 hours later I was leaving there ecstatic and driving my new car. I would recommend Sam to anyone I know who’s interested in buying a car. More