Antwerpen Volkswagen

Outstanding customer service This guy was very knowledgeable about the car! We came in for used and bought new. Edgar was great as well. Worked with us until the end. They awesom This guy was very knowledgeable about the car! We came in for used and bought new. Edgar was great as well. Worked with us until the end. They awesome. More

Crooks!!! DO NOT SHOP HERE!! Liars and thieves! After telling them numerous times that I didn’t need any extras or add ons besides gap insurance, they slipped two service policies Liars and thieves! After telling them numerous times that I didn’t need any extras or add ons besides gap insurance, they slipped two service policies in totaling over $3500! Knowing xxxx well that i would say something, they had my wife sign them while i was taking care of our two year old son. After confronting them about it they lied to me again saying that those service policies were necessary to get financing (even though it says on the paperwork in bold letters that they are not) and every other sheet of paperwork was signed twice, by me and my wife...yet these were only signed by her. My wife is not very knowledgeable about cars and they told her that I wanted these policies. Thankfully i went back over the paperwork when i got home. But i had to contact VW of America to get them to actually refund the policies, and then they jerked me around making me wait and receive a credit on my account rather than giving me back the money I put down. To make matters worse, the car I test drove and the one they gave me were different (because they could give me a better deal on the different trim) and the car they sold me had clunky from suspension due to faulty struts, so I immediately had mechanical issues on my brand new car. It also had an intermittently working gas gauge thanks to a bad sending unit (only worked about 50 % of the time) and needed a new infotainment unit because it would repeatedly shut off while driving or stay on after the car was turned off. They were totally unapologetic about the whole ordeal. DO NOT SHOP HERE!!! I ended up going to the Annapolis VW dealer to get the car fixed and they were professional and courteous when I explained my situation. More

Excellent taking very good off and very helpful Sam serio and josh gillions very awesome and great people to work with fast and quick and helpful I would definitely recommend this place to anyone Sam serio and josh gillions very awesome and great people to work with fast and quick and helpful I would definitely recommend this place to anyone More

Sam was the best If you're looking to purchase a new VW seek out Sam at Antwerpen VW! Knows his stuff and the cars inside and out, no pressure buying and best of all, If you're looking to purchase a new VW seek out Sam at Antwerpen VW! Knows his stuff and the cars inside and out, no pressure buying and best of all, he let us know all of our options so that we were able to make the best, informed decision. I've always loved VW and only because this experience with Sam, my fiance is also team VW! Loving my Tiguan! Thanks Sam! More

Greatest car salesman ever on the east coast Was in the market looking for a car overall was dissatisfied in the choices but then Eric comes along and tells me to come in and was able to put me i Was in the market looking for a car overall was dissatisfied in the choices but then Eric comes along and tells me to come in and was able to put me in a 2019 Jetta the team at Antwerpen are the greatest friendly staff overall I would definitely come back in the future and bring friends as well looking for a car. More

AWESOME SERVICE Sam was amazzinngggggg!!!! He made my first car buying process super easy and fun. I came up from Atlanta, GA to experience his great customer service Sam was amazzinngggggg!!!! He made my first car buying process super easy and fun. I came up from Atlanta, GA to experience his great customer service. I’ve been in my brand new 2019 Volkswagen Jetta for literally and week now anddddd I’m LOVING it!!! Thank you so much!! More

Best body shop manager around! I was rear ended 6 weeks ago, went back and forth with the insurance companies on whether it was going to be totaled or not, Jeremy kept me informed o I was rear ended 6 weeks ago, went back and forth with the insurance companies on whether it was going to be totaled or not, Jeremy kept me informed on what was going on through the entire process. He went above and beyond to help out in any way he could! If you need any body work done on your vehicle and are looking for a quality shop, managed by a Honest and professional manager that will go above to help you any way he can head on over to Antwerpen Volskwagen In Pasdena MD. More

Almost gave up John Pompey was instrumental in getting me in a new car, He wouldnt give up on me even after it looked like I was a hopeless situation , he went above John Pompey was instrumental in getting me in a new car, He wouldnt give up on me even after it looked like I was a hopeless situation , he went above and beyond to make sure I didnt leave on foot, John and Armondo worked their magic and got a deal done even though I had just about given up hope, I would definitely buy again or refer anyone I know looking for a car to see these guys.P.S. Love my ride! More

Wonderful Experience Very impressed with this dealership! I was looking for a second vehicle and Mr John Pompey answered all of my questions and made the process quick and Very impressed with this dealership! I was looking for a second vehicle and Mr John Pompey answered all of my questions and made the process quick and painless. Mr Pompey was extraordinary, professional, and a man of his word and made the hassle free experience relaxing and exceptional. He was thorough, swift and a true leader in your dealership. I would highly recommend him to anyone looking to purchase or lease a vehicle without reservation. More

Great Experience! Kelvin was great to work with. He was very knowledgeable in the car buying process and walked me through step by step. I was able to get the car that Kelvin was great to work with. He was very knowledgeable in the car buying process and walked me through step by step. I was able to get the car that I wanted at a great price. I couldn't ask for a better experience. When you go to Antwerpen Volkswagen, ask for Kelvin. He will hook you up! More