Antwerpen Volkswagen

Chris and Sam got me approved fast I was in and out within an hour and a half. within an hour and a half. More

Wendi was very instrumental in the coordination of what was necessary for the 90,000-mile required maintenance. She kept me informed of every step of the process. was necessary for the 90,000-mile required maintenance. She kept me informed of every step of the process. More

Day 1: I had to bring my car in on 3 separate occasions in order to complete a job. The first time, there was a part that needed to be placed on my vehicle. The part was apparently not painted. Instead in order to complete a job. The first time, there was a part that needed to be placed on my vehicle. The part was apparently not painted. Instead of communicating that to me right away, they wait until I came at the end of the day on the shuttle to tell me I had to book an appointment with the body shop, get the part painted, and then come back. I told them I didn't need the part painted. I let them know my disappointment with the lack of communication. I had to book another appointment to get the part installed on my car. Day 2 When brought back-was done incorrectly. When I drove off the lot, I noticed a lot of air was leaking through- the wind sounds I heard were louder than usual. When I got home, I notice that my door was not aligned. (I have pictures if you would like to see how off it was). The next day I knew I had to go back. Day 3 This time I decided to wait with my car so they could fix the door that was incorrectly installed. I was disappointed that I was able to drive off the lot with my car in that condition. So when it was time to check out, I had a few questions before I signed my paperwork. Emelie was unprofessional. She took my questions personally, and walked off in a huff to speak with Chuck and Wendi. I was very dissatisfied with my experience. More

Good help, good service and i walked out with the vehicle i wanted with no pressure. i wanted with no pressure. More

Emilie was very helpful through the service process and in getting the correct services for my car in getting the correct services for my car More

Chuck is as great and provided exemplary service in working with me, the dealership and my extended warranty. This is my second time working with this dealership and it won’t be by last. working with me, the dealership and my extended warranty. This is my second time working with this dealership and it won’t be by last. More

Sam was amazing, and I will return for my next car! When you go, make sure to ask for Sam. When you go, make sure to ask for Sam. More

Antwerpen ensures that service is done quick and efficiently. Prefer Antwerpen over any other local Volkswagen dealer. efficiently. Prefer Antwerpen over any other local Volkswagen dealer. More

Emelie was courteous, friendly, professional and customer service oriented. She kept me posted weekly for parts and progress. service oriented. She kept me posted weekly for parts and progress. More

Great service! My representative was amesome and super helpful and the whole team was great and very nice! My representative was amesome and super helpful and the whole team was great and very nice! More