Antwerpen Toyota

It was excellent with the help of Mr. Lonnie Baxter. Mr. Lonnie Baxter was the best. The young man was so patient, kind and informative. He displayed a rare quality of confidence that you do not always f Mr. Lonnie Baxter was the best. The young man was so patient, kind and informative. He displayed a rare quality of confidence that you do not always find in places. It was indeed a pleasure to both meet and purchase a new vehicle from him. My wife Adrienne and I recommended him to our friends and co workers. See you all soon. Best, Damon Byrd, Lanham, Maryland More

Service exprience They will rip you off. Won't tell you the price. Jut ask you to sign here. Told them that they had told me on prior visits that they had recommended I They will rip you off. Won't tell you the price. Jut ask you to sign here. Told them that they had told me on prior visits that they had recommended I change power steering fluid and that it would cost $35. So eventually I agreed to do it. Told the guy that they had recommended that I change the power steering fluid and that THEY had said it would cost $35.. The service guy did't say a word, just said sign here.Was then presented with a $175 bill. Checked the factory maintenance schedule and it says nothing about changing the power steering fluid at my mileage when they first recommended it at $35k miles. They will rip you off. "Jack says "Screw The Customer" More

Couldn’t Ask for Better Customer Service!!! Thank you Zander Baker for being so knowledgeable and making my car buying experience such an easy one. The whole team at Antwerpen Toyota provided e Thank you Zander Baker for being so knowledgeable and making my car buying experience such an easy one. The whole team at Antwerpen Toyota provided excellent service and were a pleasure to work with!!! More

They are a car dealership. Expect no more and no less. I did not expect the dealer to post a glowing review in my name on this site without my permission, so here is my actual experience. I initially thoug I did not expect the dealer to post a glowing review in my name on this site without my permission, so here is my actual experience. I initially thought my experience was on par for working with any car dealer... but when I thought about it, I had to claw my way to the price I wanted, and I was told things that were not true by the sales team. I was told that I would "get a great deal" since it's the end of the month. There was no such effort made to get me any sort of deal. I was told that I could keep in touch with my sales person for additional questions, but after I shared my thoughts about my experience with him, he never responded to me ever again. I was told that a competitor's price includes a Toyota rebate because Antwerpen competes with that dealership all the time, justifying why Antwerpen should charge me $1000 more. Luckily for me, I called the competitor and confirmed that was not true. More

They antagonize customers and do not fix the problem. Pros: clean facility, easy to schedule appointment, comfortable waiting area. Cons: the manager (Jay Tauber) likes to antagonize and lecture custom Pros: clean facility, easy to schedule appointment, comfortable waiting area. Cons: the manager (Jay Tauber) likes to antagonize and lecture customers, and does not fix the issue they come in with. He interrupted me seven times in one conversation when I was trying to tell him what was wrong with my vehicle. He did proceed to angrily perform the service. When I picked up the car, there was a brand new problem that I needed to come back to the dealer for that same evening. A few days later, the original problem returned. I brought the vehicle back to the dealer and they told me they would call when the repeat repair was complete. Three hours later, I called them to see when it would be ready and they replied that there is no problem and I can come get the car any time. In summary, there are too many coincidences in that story to think that this was all purely chance, and I believe strongly that Jay decided to exact revenge on me for trying to explain the extent of the problems I experienced with my vehicle. Furthermore, As I have already paid hundreds of dollars to this dealership to have them not solve the problem, I will never take my vehicle here again. First I need to find another place to repair the issue that they could not. More

Excellent experience - profesional dealership Talked to JC Villeda and Marcio over the phone in order to buy a 2019 Prius prime from their dealer in MD even though I live in Easton PA. They gave Talked to JC Villeda and Marcio over the phone in order to buy a 2019 Prius prime from their dealer in MD even though I live in Easton PA. They gave me a phenomenal deal compared to any local dealers - just by talking to Marcio I felt comfortable right over the phone to lock in the purchase. JC was just awesome, no messing around jacking up the price or anything. Top quality salesman and a really impressive dealer. I will take the 3.5 hour drive to visit JC and Marcio the instant we need another Toyota. Thank You. Not sure why there are any negative reviews at all - this dealer is professional and has excellent prices. More

Service Experience I experienced vibration in the in the steering wheel at speeds exceeding 50 mph. I was told the tires were in balance but a broken exhaust pipe bracke I experienced vibration in the in the steering wheel at speeds exceeding 50 mph. I was told the tires were in balance but a broken exhaust pipe bracket was causing the vibration. I questioned this assessment and the technician came back and said fixing the exhaust pipe would probably not fix the problem. They then said it was likely that I am not used to MD roads (I've lived in MD for seven years). I chose not to have any work done. The problem got worse so I took it back and had the exhaust pipe fixed and tires balanced and the issue continued. They then recommended I replace the wheels and rims which I declined to have done. I took my car to my normal dealership, Dar Cars on Eastern Ave., they balanced the tires again, found they were still out of balance after Antwerpen Toyota balanced them and the issue went away. Overall, it felt like they were shooting in the dark and recommending high priced repairs when a simple balance was needed. Also, they charged $80+ for a four wheel balance, Dar Cars charges $50 ... I would not recommend anyone go to Antwerpen after this experience. More

Charges $1595 fee no other dealer charges I went to buy a certified used car at the price Antwerpen had listed online. The asking price was called "fair" by CarGurus....so it wasn't particula I went to buy a certified used car at the price Antwerpen had listed online. The asking price was called "fair" by CarGurus....so it wasn't particularly low. After a test drive the salesman brought out the paperwork and in addition to the usual processing fee $300, tags $345 and sales tax there was an additional fee of $1595 for the "certification" which they claimed ALL dealerships charge. After much going around own this and incorrect numbers on payments we ended our discussions when they wouldn't remove the certification fee. (They did reduce it to $550). But I wasn't going to pay the asking price PLUS $550. I left and called Jim Coleman, Fitzgerald, Passport, Darcars and Koons Toyota.....NONE of them charge a certification charge over the asking price. They all said the certification fee was reflected in the asking price of the car. Antwerpen lied when they said other dealers charge it. More

Exceptional Service!!! Purchasing my new vehicle was easy and effortless. My salesman Zander Baker provided exceptional customer service and was informative with all of my Purchasing my new vehicle was easy and effortless. My salesman Zander Baker provided exceptional customer service and was informative with all of my questions. I enjoyed working with him and he was very patient and not pushy while I made my final decision. Thank you Mr. Baker and the rest of Antwerpen Toyota for making my car buying experience such a great one! I recommend anyone looking to purchase a vehicle at this dealership to work with him. More