Antwerpen Toyota

I recently bought a 2022 Sienna in June from this dealership. I have purchased three new cars from other dealerships and this is the worst experience I have ever hard, the staff is unfriendly and ver dealership. I have purchased three new cars from other dealerships and this is the worst experience I have ever hard, the staff is unfriendly and very rude. The finance department is full of scam, they added extras in the financial charges without asking, and when you realize it is very hard to cancel. It is very hard to even reach out to the operator to ask for certain departments as they simply don’t pick up the call. I tried to reach their most senior manager a few times and left messages on his voicemail with no answer. They don’t care about their customers. I highly discourage anyone from going to this dealership. 1 Star. More

Overall the experience was not Satisfied. I am writing this only to appreciate the Sales associate Joe. Otherwise, it was terrible experience with the Manager (E....). Bcoz of the market s I am writing this only to appreciate the Sales associate Joe. Otherwise, it was terrible experience with the Manager (E....). Bcoz of the market situation, literally he showed lot of attitude and blackmailed indirectly. Upfront he asked for the extra 4K. It was agreed upon the over the phone xyz amount but later went to his dealership he denied. Bcoz of the low inventory situation I had to go with his price and certainly he blackmailed. More

I did not buy because they didn't have the car I wanted in stock. The salesperson and receptionist were very professional and helpful. Iwould buy from this dealer. in stock. The salesperson and receptionist were very professional and helpful. Iwould buy from this dealer. More

Terrible dealer with the terrible salesman. Empty promises to try to get people in the door. No response after several phone contacts. Empty promises to try to get people in the door. No response after several phone contacts. More

I am writing this only to appreciate Tom Greene, the sales associate. He was above the board in taking care of getting my Mercedes shipped to Salt Lake City Utah. The rest of the dealership team seem to sales associate. He was above the board in taking care of getting my Mercedes shipped to Salt Lake City Utah. The rest of the dealership team seem to be quite irresponsible. For example, until Tom stepped in, the shipment of the vehicle delayed several times. Even though Bill the used car sales manager promised me to inform me with update. It never happened. I had to call every time to find out if the car has been shipped because I was never communicated. I bought the service contract from Chis Santiago. He never returned my call/email once and I never was able to get hold of Rajnee even though I left vm. I had to call Zurich to get the contract paper and they said that the dealer should have been provided me the contract paper. I feel that once the money is wired, the whole dealership ignored me except for Mr. Tom Greened. I will never deal with Antwerpen Toyota again. More

Had a great experience buying my brand new corolla here. Called up Yomi Bello and the price he gave me over the phone was the price I paid. Antonio Owens worked fast and hard to find me a lender being that Called up Yomi Bello and the price he gave me over the phone was the price I paid. Antonio Owens worked fast and hard to find me a lender being that I had no credit. Ranjat in the back was quick and professional. If was a fun and straight forward experience that was fast so I could get to work. They have a new customer for life. More

STAY AWAY FROM THIS DEALERSHIP!! Buyer beware! I purchased a new Tacoma 2022 and I was continually told that it was arriving everyday and it took much longer than expected the General Manager is gre purchased a new Tacoma 2022 and I was continually told that it was arriving everyday and it took much longer than expected the General Manager is greedy and DOESNT CARE about customers. I had pleaded and asked them NOT to drill the front bumper of MY NEW 50K, Instead a angry and resentful lot attendant or staff happily lumping around the lot went ahead and punctured 2 LARGE holes in my front bumper!! Its clear they are resentful of people purchasing new vehicles. The car look was absolutely ruined and the holes large and uneven!! I attempted to contact the GM KIM DANCHULIS and he would not return my call or messages. I asked them to possibly repair the drilled holes and they laughed it off, "sorry nothing we can do". The finance woman is the rudest person in the entire dealership absolutely angry and rude to me because I paid cash for the vehicle, and she never followed through either with paperwork when I tried to initially purchase the car! The dismissive treatment I received from General Manager KIM DANCHULIS and his staff is like no other experience I have had in buying a vehicle. Why the manager will not address concerns of the customer, is because once the car goes off the lot thats all the dealership care about. I would NEVER consider purchasing a car from any ANTWERPEN DEALERSHIP and strongly recommend ANYONE considering buying a car from ANTWERPEN because of what they did to a brand new vehicle! More

They do not honor purchase price agreements, add items into the overall cost and don't get me started on their JACK PACK maintenance plan, charged me $499 for lifetime service, wasn't spelled out in the m into the overall cost and don't get me started on their JACK PACK maintenance plan, charged me $499 for lifetime service, wasn't spelled out in the main contract, didn't show up in my service record, and then denied me service. Fortunately I kept all of the addendums, proved it was in the contract and asked for my money back... then they tried to tell me they gave it to me complimentary as it didn't show in the contract as a separate item...lol, as if that justifies their behavior...Buyer Beware...go elsewhere More

Despite repeated requests, they would not give a price on the phone or by email. the phone or by email. More

I called them to purchase a Sequoia Platinum. After 4 conversations over 6 hours on day 1, I still did not have a price - and they left that night without calling me - I caught them on their way out and conversations over 6 hours on day 1, I still did not have a price - and they left that night without calling me - I caught them on their way out and they promised they'd have a number in the morning. Contacted in the morning and they said they had a price for me. I asked for a slight negotiation, was told that Zander would ask his mgr and call me back in 10m. 2+ hours later, after repeated calls and texts to Zander, I called the sales dept to ask what was happening. Zander immediately called me back and told that they had sold the vehicle to someone else - AND that the vehicle had been reserved since yesterday - yet no one bothered to let me know. Wasted 24-hrs that I could have been pursuing other deals, 8+ phone calls, and hours waiting for calls that never came - absolutely the most under-handed (or disorganized, if I'm being charitable) experience I've ever had. Trust the ratings I guess. More