Antwerpen Toyota
Clarksville, MD
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Okay to be HUMAN! Todd and everyone else I encountered during my purchase treated me as though they were dealing with a family member. As I had not purchased a new car Todd and everyone else I encountered during my purchase treated me as though they were dealing with a family member. As I had not purchased a new car in 20 years, I required a lot of hand holding through the process!! Todd was so patient, listened and heard my concerns and priorities beyond what I actually said. My new car is wonderful and becomes the more perfect choice each day. I don't think this would have occurred without Todd walking up and saying Hello! More
Service They recommend work you dont require. Did you know? Service Representative work on commission. The more work the more $$$$$....This is a conflict of i They recommend work you dont require. Did you know? Service Representative work on commission. The more work the more $$$$$....This is a conflict of interest. They dont have your best interest but they have your wallet. I'm leaving this review in hopes that an elderly person, a woman or someone with no knowledge in automobiles is not screwed by these scoundrels. I have lifetime oil changes so I have many stories of unnecessary work required. I go else where unless its major work best performed by a toyota factory trained technician which is rare with Toyota's. The keyword is "recommendation" which they shield themselves behind. So be sure to ask if its a safety issue or necessary service or is it a recommendation. Don't be fooled by it will void manufacturers warranty.....To Antwerpen: Eliminate commission be honest with your customer and treat them like it was your mother. I can guarantee you an increase in service and sales...everyone knows word of mouth is king! More
Todd and the entire team were just awesome! I received a call from this dealership (Antwerpan) about trading in my 2014 Toyota They said they could keep our payments the same "or lower" and I received a call from this dealership (Antwerpan) about trading in my 2014 Toyota They said they could keep our payments the same "or lower" and put my wife into a brand new 2017 with everything the same - including the color I was very doubtful and just thought it was a sales tactic I said I was coming in for service anyway and if he (Todd) wanted to make a deal have it ready for me At the last minute my wife wanted to add 4 wheel drive for safety reasons as she is now driving our grandsons around Todd and team did everything he said he would and even added in the 4 wheel drive In addition, the finance guy (Phillip) was able to have us skip a full month until the new payment was due! I happened to see Jack (the owner and the guy with the white glasses) walking around and I just had to tell him what an awesome team he has which comes from his leadership no doubt My experience was awesome and painless and now my wife is driving a new 2017 with an added safety feature Tom M. More
Great dealership The dealership was amazing. The salesman, Brandon Goldmon was great and very helpful. Test drove 2 vehicles, made the decision to buy one. Very affor The dealership was amazing. The salesman, Brandon Goldmon was great and very helpful. Test drove 2 vehicles, made the decision to buy one. Very affordable prices. I expected to spend my entire day there purchasing the vehicle, however, they were very quick at their jobs. More
Quick and easy Thanks to Ed and Joel, my lease turn-in was quick and easy. They listened to what I needed and I drove out within a couple of hours with a new Highla Thanks to Ed and Joel, my lease turn-in was quick and easy. They listened to what I needed and I drove out within a couple of hours with a new Highlander. More
Great service If you want to be treated fair and get a great price ask for Eric, I won't buy a car from anyone else. Very polite and knowledgeable. He took time to If you want to be treated fair and get a great price ask for Eric, I won't buy a car from anyone else. Very polite and knowledgeable. He took time to answer all my questions! More
Great experience I had less that perfect credit and Brandon was polite and very helpful in finding a car that would suit my budget needs. He answered all my questions I had less that perfect credit and Brandon was polite and very helpful in finding a car that would suit my budget needs. He answered all my questions and concerns with patience, was very knowledgeable. More
nice sales associate, good pricing Needed a reliable ride, what was listed online was available for in person inspection, pricing was also in line with my online search of other dealers Needed a reliable ride, what was listed online was available for in person inspection, pricing was also in line with my online search of other dealerships. I didn't feel pressured to hurry and choose which was a good feeling. ended up going with a great 2013 corolla. painless car buying experience done in under and hour. More
Excellent experience buying a new Tacoma pickup. Dealership had all the candidate models of the Tacoma in stock. They had all of the information about their vehicles on-line and that information was Dealership had all the candidate models of the Tacoma in stock. They had all of the information about their vehicles on-line and that information was completely up to date and accurate. They handled all of our financing, after purchase minor service items (finish coating, plates, etc.) promptly and knowledgeably. The dealer hours were perfect for our schedule which was critical since we had to buy it on fairly short notice. Our salesman, Todd Sennet, was very approachable and easy to work with and very knowledgeable about the Tacoma line. We described what we wanted to use it for and why we had tentatively selected the TRD sport 4x4. He listed off the features we should have and confirmed that this model matched our interest. He was very gracious in adjusting his schedule to fit ours both on the night we came to test drive the vehicle and the following night when we came to pick it up. When we test drove the vehicle he guided us through some of the features and was very expert in every aspect of the vehicle. He also expanded on what the tow package entailed - beyond the data that was available on line. The night we needed to pick up the vehicle, he came in that evening even though he had been scheduled to be off just so he could work with us to complete the purchase. At one point, I was not clear about wanting the ball hitch adapter included and later I mistakenly spoke with service about getting a towing hitch installed - which would have been way overkill and not at all appropriate. Todd noticed the service request and alerted the service department that this was not what we needed and fixed the problem. When I returned to pick up the vehicle after getting the protective coatings applied and the hitch installed, Todd met me and handed me the ball hitch adapter. He went to the extra effort to look out for us and treated us extremely well. Kudos Todd! More
knowledgeable staff, great products, excellent facilities. I brought two cars for my company directors with each having specific requirements. Todd couldn't have been been supportive of my needs in providing m I brought two cars for my company directors with each having specific requirements. Todd couldn't have been been supportive of my needs in providing me with all the information I needed to select the cars, spend time with my directors with test drives and questions. This is my 5th and 6th Toyota from Antwerpen Toyota and I have referred 5 other buyers so I know the dealership, this was my best experience yet, Jim and Josh completed the process, first time I brought the cars for cash but they provided details I needed for our CPA. Lots more technology this time, but not at the cost of personal service.....well done! Todds a keeper and we appreciate his support. Craig Harriman More