Antwerpen Security Nissan

Recall Problems 8/25/14 Antwerpen I had re-call work done on my Sentra, which involved doing some work on the passenger side air bag. The work was completed a 8/25/14 Antwerpen I had re-call work done on my Sentra, which involved doing some work on the passenger side air bag. The work was completed and I used the car for about a week and I needed to go into my glove box. I opened the door and it dropped to the floor. I took the car back to the dealer on 8/25/14. My experience was horrible!! I met with the first line of defense, who looked at the glove box and could tell that the plastic clip was broke. Simple fix, just order a new glove box. I was sent to speak with the service manager who wanted to me to hang around for 30-40 min while they looked at the car. I informed them that I didn't have the time to sit around,because I had other things to accomplish. I will refer to the guy I first met as the first line of defense. He instructed me the he would get someone on it in about ten minutes. As he promised, someone had looked at and fixed the problem. So, I went out to inspect the work done on the glove box, and all he did was to stick the glove box back in-place and said it's fixed now. This is what the guy who broke it did, and a week later it was on the floor. I went back in and spoke with service manager, who in turned called the shop manager.(Jeff) We both went o look at the car, and he had the nerve to tell me that it is working fine after he stuck it back into place. I told him that he only did what the original mechanic did and a week later it would be on the floor. He then went on to insinuate that it was already broken and I was just trying to get them to replace it. He also babbled on about the service, which I had to correct him and show him the service I received at his shop. The mechanic scratched the dashboard, they did not put down paper and got grease on my carpet, and they broke my glove box and never said a word. Now that is service!! We went back in to the service manager and he authorized the replacement of the glove box. The experience left me with such a bad taste, that i had to write and tell anyone that would listen. More

Total rip off. Went to repair driver window issues. Told Total rip off. Went to repair driver window issues. Told that window motor will have to be replaced for $300 and it will take a week for it to get th Total rip off. Went to repair driver window issues. Told that window motor will have to be replaced for $300 and it will take a week for it to get there. Took almost two weeks and 10 phone calls for it to arrive and also to find out that original estimate was wrong and it would cost $675. Took them 3 hours on Friday to replace motor and one hour on Saturday to replace switch that they were never able to diagnose. They left old motor in a vehicle and I decided to test it just in case. Motor was fine. So, for $675 they replaced one good motor with another one and switch. Took them two weeks to figure it out and four hours to do the job. This is rip off and total incompetence of manager and his associates in service department. More

After seeing a used Nissan online, I contacted the dealership online and decided to go take the vehicle for test drive. Things went smooth until I said I was unsure and said I wanted to think about i dealership online and decided to go take the vehicle for test drive. Things went smooth until I said I was unsure and said I wanted to think about it. When I asked for they keys for vehicle back I was told for nearly 3 hours they weren't sure where they were or who had them. It wasn't until I told them flat out I wouldn't be buying their vehicle they magically found my keys. It seemed as if they thought they were going to FORCE me to buy a vehicle from them. I would not recommend this dealership to anyone, and I definitely will not return. I don't like high pressure dealerships. More

I feel so used and to top it off I am not happy after buying my very first "BRAND NEW" CAR. I have been calling the dealership with questions and some concerns and NO ONE, I MEAN NO ONE has returned any buying my very first "BRAND NEW" CAR. I have been calling the dealership with questions and some concerns and NO ONE, I MEAN NO ONE has returned any of my phone calls.However, the dealership found a way to ask me give them all 10's when I fill out my survey about my visit;from the managers to the sales person.It's almost two months since I purchased my car,I have yet recieved my car title.I was called into the office after driving my car for 45 days by the manager he TOLD Me, NOT ASKED me for more money down.I was told that is the only way for the bank to keep my loan ifI give something I suppose to already have.. However, NO ONE have called or emailed me anything regarding my account, which hasn't been set up. I visit at least 3 times regarding my account and first paymeant and pay off.and has called 4-5 times left voicemails.But still haven't receive any calls. This is the far worse experience I had buying a car. Then my First at that. They did not pay off my completely I'm still left with that car payment.When I called my sales person with questions he strongly express how upest he was with my survey. I regret buying my Car from here.....Thee worse place ever.... More

Purchase a new 2012 Nissan. Best selection in the Baltimore area. Imani was wonderful to work with on my purchase. They were able to provide price, product and financing that suited my budget. Baltimore area. Imani was wonderful to work with on my purchase. They were able to provide price, product and financing that suited my budget. More

The salesperson promoised and the Manager said he is not here anymore so we cannot honor his words and he is asking for Proof. So funny he says we have detailed your car, I am not sure why they should detai here anymore so we cannot honor his words and he is asking for Proof. So funny he says we have detailed your car, I am not sure why they should detail a brand new car. I showed him the message from the old salesperson acknowledging that free tank of gas for the first service... Wondeful now that i have paid money and got the car.. i cant do much.. One thing i can do is make sure no one else fall in the hands of this dealership... Please please please go for some other better dealership.... not this one... More

They tried to rip me off. I had a service engine soon light so I went and got the code that was causing the service engine soon indicator off the car's computer myself for free at an auto parts store. light so I went and got the code that was causing the service engine soon indicator off the car's computer myself for free at an auto parts store. The code was for camshaft or crankshaft sensors. The repair should cost at most about $250.00. They tried to say I needed a new engine that cost $4750.00 without even trying to replace the sensors or anything. I left immediately. Stay away from that place. They even rip you off on parts. A friend had called to inquire about a part at the security location and they quoted 180.00 more for the part at the security loation than at the Antwerpen Clarksville location and it is the same owner. The Clarksville location even confirmed that the part should cost the same. It is a shame that there a lot of poeple in the auto repair business that want to rip you off. There is more than enough money to go around with the millions of cars on the road. I believe in fate, karma or whatever you want to call it so what goes around comes around. The same idiots that are ripping people off are consumers as well. More

The employees were friendly but that's about as good as it gets. We purchased a new Altima Special Edition, and the price that was on the sticker was not the price when we went to sign the papers. They jac it gets. We purchased a new Altima Special Edition, and the price that was on the sticker was not the price when we went to sign the papers. They jacked up the price on us and we ended up paying way more for the vehicle than what was on sticker. We originally wanted the Altima with a sunroof, but the V6 was the only one with a sunroof and we ended up paying the price of a V6 Altima but we had the 2.5 with no sunroof ! We basically got ripped off ! We will never deal with Antwerpen Security Nissan again, and I would not recommend them to anyone. They were shady with the price of the vehicle and did not want to work with us or anthing. We were in the rebuilding our credit phase, so we basically took the deal, but didn't realize how buried we were in that car until later. Do your research thoroughly if you deal with them, but I would go somewhere else. More