Antwerpen Nissan Clarksville

We bought 2 cars toward the end of April. We got good prices on them; my boyfriend didn't pay anything down on his Sentra & I got an Xterra. I think we got a pretty good deal as we got 2 cars. My boyfrie prices on them; my boyfriend didn't pay anything down on his Sentra & I got an Xterra. I think we got a pretty good deal as we got 2 cars. My boyfriend had a dent (divot) in the Sentra bumper & the dealership fixed it right when we got it (FOC.) They also agreed to let us have our trusted mechanic check out the cars before we bought them. Our mechanic gave the Sentra a clean "bill of health" & the things he recommended for the Xterra were fixed quickly by the dealership -- that even included a timing belt! While the cars were in the shop, we got to drive the service manager's dealer car -- so that was nice! All, in all, it was a good experience & I'd recommend Antwerpen to people looking to buy. More

Our experience with this dealership started out ok. The salesman we were working with was friendly and made us feel comfortable about buying there. The staff stayed open a little late to give us time to co salesman we were working with was friendly and made us feel comfortable about buying there. The staff stayed open a little late to give us time to consider their offer and fill out paperwork. It was not until the sales manager got involved that things started going downhill. He was pushy and condescending. He stretched the truth at time and outright lied to us at others. When, because of the research we had done, we were able to call him on his dishonesty he played dumb and attempted to redirect the conversation. When we ultimately decided to take our business to another dealership with a better offer the sales manager stormed out after us and actually started *yelling* at us. We were shocked as we drove away by his disrespect and petulance. Later he called, again playing dumb and downplaying his misbehavior, and actually apologizing More

The price listed online is $2000 lower than the price you'll actually pay. I was pointed to a line of 'disclaimer' so somehow they think it's ok to lie to people. I bought many cars before, and this is you'll actually pay. I was pointed to a line of 'disclaimer' so somehow they think it's ok to lie to people. I bought many cars before, and this is the worst dealer I've ever seen. They are not honest people. They insulted me and say that I don't deserve a government discount because I don't bear arms. They don't know what I do for a living, and I don't need to tell them. They charged $400 more than the price agreed on. It took 5 hours to buy a car even though I have worked this through the emails. There was a concern with the tire pressure. I was told it'll go away, but two tires blew up on the highway a week later, and I had to wait for 1 hour for a tow truck. It was during rush hour so it was not safe. All the expenses ended up being on me. They could not fix the tires for a few days and they would not give me a rental car. I went else where because I didn't trust their abilities. I understand now why on a Saturday, there was no customer when I was there. I complained to the company but not one person responded. I think if you're looking for a new car, the price you'll pay here is not better than car max. They will lie to you to get you in the door. They also will high pressure you for a sale and will not let you leave. I also think the customer service and the business practice there should make you think twice about buying a car from them. More

I agree with the other raters! I was all set to buy my car here today. I had a great salesperson but when the sales manager came over. It was different after he introduced himself. He first started off "W car here today. I had a great salesperson but when the sales manager came over. It was different after he introduced himself. He first started off "Why do you think your trade is worth that much?" I knew it was going down hill and then he got offended when I got my calculator out and then a lady came in to get the sales manager. He walks out and was like "what can we do to get this deal done today?". He tried embarrassing me over the intercom "My name and my car is over here" because I walked out. He also was like "Don't judge me". What a loser, can not handle his job! I would not recommend using them because no one ever should raise there voice at customers. He wouldn't let me talk and that is when I said "Listen to me" and he lost it. Poor management and not much inventory. More

My experience with Antwerpen Nissan(Clarksville) was extremely positive from start to finish. From Mike Hastings inquiring about my on-line search for a Murano to Mike Allmon's closing the deal, I was extremely positive from start to finish. From Mike Hastings inquiring about my on-line search for a Murano to Mike Allmon's closing the deal, I was extremely impressed, let alone pleased. Their combined professionalism was unmatched as I was dealing with 4 other Nissan dealerships while searching for this new Murano. Mike and Mike simply blew their competition away. When I found out that it was going to be difficult to track down the exact 2010 Murano LE I was looking for, Mike Allmon did not flinch. He found the car that matched my desired specifications all the way from the car's color, interior color, heated seats, down to the ABSENCE of a Navigation system (Murano LE's typically have the Navigation system as a "standard" feature). To top it off, I needed the car the week of Christmas in order to surprise my wife on Christmas morning!!! Mike Hastings made the trip to New Jersey, delivered the car to me and again, I cannot express the amount of professionalism he exhibited. I constantly felt he had my best interests at heart because he was so sincere and polite. Mike and Mike truly helped make my Holiday Season one my family will always remember. Upon our last visit to drop off our trade-in, Mike Hastings further went on to give my wife a "tutorial" about everything the new car offered. We're talking Mike and Mike spending close to an hour after closing making sure my wife and I were satisfied. That speaks volumes about customer service, for sure. The entire staff, especially the Financing Dept., made the visits easy and comfortable. Mike Allmon never wavered or gave me a false sense of hope concerning the deal. He was straight forward, honest an hardworking. He didn't play games. He definitely knew that time is precious and for that, I give him a lot of respect. This response was extremely easy to write. Mike Hastings and Mike Allmon were a perfect team; patient with a new car buyer and persistent in making sure I was satisfied. Again, their professionalism and dedication to my purchase was impressive. More

This was my first "NEW" car purchase. I went there alone the first time. The sales person I had is Julie. She is friendly, warm, had knowlege about the cars she showed me and was patient. I had some trouble the first time. The sales person I had is Julie. She is friendly, warm, had knowlege about the cars she showed me and was patient. I had some trouble making up my mind. Because I had never had credit before, I needed a co-signer. I came back the next day with my dad. Not only did I leave in my new Sentra, I had a payment I could afford at a decent interest rate. More

I had a TERRIBLE time buying my car at Antwerpen Nissan in Clarksville, MD. I was given a quote and took the night to think on it; I called the next morning to say I wanted the car and when I went in, the in Clarksville, MD. I was given a quote and took the night to think on it; I called the next morning to say I wanted the car and when I went in, they changed the interest rate. I was about to walk out and they figured out another way to get my payment back to what they originally told me it would be. My loan was never processed until after my first payment was due. I bought my car July 9, 2009; my temporary plates expire September 8, 2009. It is September 2, 2009 and I have yet to receive anything in the mail about my permanent license plates. Antwerpen is extremely disorganized and I am very displeased at the way my purchase was handled. You would think they had never sold a car before! I never want to go back there and would not recommend that anyone go there to buy a car. More

Ok, so here it goes: My husband and I were looking for a vehicle, specifically a 2009 Nissan Altima. We had contacted them and they promised they would get us in one and on the road for less that $19,000. W vehicle, specifically a 2009 Nissan Altima. We had contacted them and they promised they would get us in one and on the road for less that $19,000. With that in mind, we drove down there that day. When we arrived they were quick to show us the vehicle, which we adored. However, they were also interested in us seeing this "top of the line" 2008 model with all the "bells and whistles." When I further questioned what that meant, they said that the 2009 model didn't have intermittent windshield wipers (which in reality is a standard feature and was a lie) and they also just stated the same features that were in the 2009 model. He then told us he could get us in this "top of the line" model for less than the newer model. I told him all we needed was what was in the 2009 model to which he (Mike, the manager) replied "well I can't do it for the price I quoted you earlier." We walked out, frustrated that our time was wasted. Beware of the bait and switch! On another note, we eventually bought a 2009 Altima from Len Stoler- with no b.s. More

I went to their Clakrsville dealership in December 2007 to purchase a Murano with a sticker price of 34k with a trade-in (Quest) that was worth 21k on KBB and they only wanted to give me 15k for it. Have m to purchase a Murano with a sticker price of 34k with a trade-in (Quest) that was worth 21k on KBB and they only wanted to give me 15k for it. Have me to put 8k down and the total price that they would not budge on...36k!! 2k above sticker price. So I said thanks, and took my business else where. I went to Antwerpen Security and dealt with a great staff(even though it was Antwerpen, the staff was 100% better). They took the car from Clarksville and brought it to Security, where I test drove it, worked out a great deal, they gave me more for my trade, and I only had to put 1,500k down! This is actually the second time I had this experince with Clarksville vs Security, even when I went to purchase my Quest from Clarksville, I had to end up purchasing from Security. At Security they do not try and screw you over, they will work with you and not have you purchase a car you can not afford. More