Antwerpen Mitsubishi

I found a car I wanted to buy on cars.com The price seemed very good at $5,994. I contacted the dealership and was told that the price was $7,700 plus tax. This was way over the advertised price. The s seemed very good at $5,994. I contacted the dealership and was told that the price was $7,700 plus tax. This was way over the advertised price. The salesman Erin described the mark up as $1,295 for state inspection since the car can’t be sold without state inspection, plus $400 dealer mark up. The Antwerpen Randallstown website said "Used Car Prices shown are after $1000 cash or trade. Price shown do not include taxes, registration fees, finance, and documentation charges of $200.00 not required by law, plus freight". I pointed out that the website advertised completely different and lower numbers. Erin, said it was the best price given to him by the manager. So I asked to speak to the manager about the unfair advertising and pricing. I spoke to Matt Applebee who identified himself as the general manager. Matt explained that the $1,000 was for a missing trade in, plus $200 for docs, and said it was disclosed on HIS website and he could not control cars .com. He now claimed that the $1,295 was not for inspection, but $1,200 was for the trade in and $200 documentation charges, and $400 for freight. This is a used car that has been sitting on their lot for more than a year, so I objected to the newly described freight charge. Matt Applebee made no apologies and I was upset. Then Mr Applebee said that he did not want to sell a car to me and hung up on me! Worst experience and worst customer service I have experienced. This goes back to the days when used car salesmen were scam men. These guys are making themselves look that way with low prices advertised they won’t honor (bait and switch) and multiple explanations for the additional costs. I really wanted to buy the car and I am sad that I was treated in this fashion. Very poor performance in the age of good business reputation and good customer service. I would never buy a car from any Antwerpen dealership. Just say NO t Jack!!!! More

I bought a 2009 Hyundai Sonata from this dealer the other day after seeing their used car ad on JackSaysYes.com. The price advertised was $13,495. I met the saleswoman (Diana) in Clarksville, MD at the Antwe day after seeing their used car ad on JackSaysYes.com. The price advertised was $13,495. I met the saleswoman (Diana) in Clarksville, MD at the Antwerpen Hyundai dealer and she told me I had to drive the car to Randallstown where the 'paperwork" awaited me for signature. Upon arriving in this discount dump of an old Chevy dealership in Randallstown, Diana and the manager (Erik) tell me that the internet price was just an advertising ploy to get me into the dealer and that they want fully 10% more for the car in "freight" fees on top of the taxes, tags and $200 doc fee advertised. As freight is only on new cars, I immediately balked on principle at the false advertising of the price. If anything, I thought I might even be able negotiate a discount to the advertised price! After Erik and Diana cried to me that they had to "eat" and wouldn't make enough money on the internet price (not my probl...em!) I reluctantly agreed to split the $1,300 fee. I have practically perfect credit and had been pre-approved for a loan with my bank. They dutifully offered to finance the car at a good rate just slightly above my bank's, so I politely said, thanks, but no thanks I'll finance it myself. Then Erik tells me that he'll have to charge me an extra $381 if I don't finance with Antwerpen (PNC bank). Now I'm really angry, as I realize I'm being conned out of over $1,000. I love the car, but have no ride home and have already invested over 3 hours in this charade, so I have little choice but to let them pressure me to go ahead. Leaving almost 5 hours after I started the process, I swore to myself I would file a complaint with the BBB and State's Attorney Gansler for deceptive sales practices and let everyone I know to stay away from Jack Antwerpen's used car dealers. Everyone uses the internet and the price is the price. If you have no intention of selling it at this price, you have no business advertising it at this price. That's called deceptive advertising and it's a crime. Imagine if Amazon, CarMax or BestBuy tried to add 10% to their advertised price...they'd quickly be out of business! Just say "No" to Jack! He lies about his prices! More

On Saturday November 19, 2011 I stopped by Antwerpen Auto World to browse their inventory. 2 weeks prior, I had a bad experience with another dealership and was very skeptical of dealing with any car salesme World to browse their inventory. 2 weeks prior, I had a bad experience with another dealership and was very skeptical of dealing with any car salesmen. Briefly, I was told by the other car dealer that my credit was approved, but they were having a hard time trying to roll my negative equity with my trade in with the deal. I spoke to the manager of that dealership every other day for 2 weeks and was strung along until I was fed up. Anyway, Antwerpen Auto World was the total opposite. I told Mike Friend and Bazz Basnett my prior experience with the other car dealership and they told me that they were going to help me and get me into a vehicle and deal with the negative equity in my car. Bazz along with Gary worked tirelessly with the banks and surprised me with a vehicle 2 days later that I could purchase and trade in my vehicle. I appreciate their dedication and customer service. They were honest and sincere with helping me. I would recommend Antwerpen Auto World to family and friends because of the great experience I had. More

My husband had spoken to Bryson several times on the phone before we had actually got there. We live almost 170 miles away from there, but were very impressed with their prices and willingness to work w phone before we had actually got there. We live almost 170 miles away from there, but were very impressed with their prices and willingness to work with us so it was worth the trip. Bryson was out to greet us as soon as we arrived, and made us feel welcome from minute 1 ! He treated us as if we as if we were family, and we thought that was wonderful. Despite me being particular about what I wanted, he fixed us up with a great vehicle, and a great price. Gary was great there as well, working with us to stay in a budget that we could afford. They could not have been nicer to our family. I can't say enough wonderful things about these men, and this car dealership!. Thank you Bryson!! Thank you Gary!! Thank you Antwerpen Auto for making our experience wonderful!! I highly recommend everyone that is considering buying a vehicle, to look this place up. Well worth the drive!!!! Doug and Serena Futch Oakland, Md. More

On Tuesday, November 8, 2011, I visited to Antwerpen Autoworld to purchase a used car. When I arrived at the dealership and stepped out of my car, an employee came outside to greet me. I had spoken to B Autoworld to purchase a used car. When I arrived at the dealership and stepped out of my car, an employee came outside to greet me. I had spoken to Bryson McKenzie on the phone prior to my arrival about a car I saw online. He informed me that he was with another customer and escorted me to the waiting area. In less than ten minutes, another dealer was sent to get things started with me. He was also friendly and very helpful. His name escapes me. It begins with a D. The dealer informed me that the car that I was originally interested in purchasing had already been sold. However, Bryson McKenzie had already chosen another car that he thought met my needs based on the price and style of the one that I wanted. He made an excellent choice! Bazz Bassnett and the dealers worked tirelessly to ensure that I got the best deal and was satisfied with everything. I am very pleased with the vehicle that I drove away with and have already recommended Antwerpen Autoworld to several family members and friends. More

I went to Antwerpen after finding a car on their website that I absolutely LOVED!!! My salesman was Chaz...He was such a pleasure to work with. Very upbeat and friendly. My finance guy was Gary. He did ever that I absolutely LOVED!!! My salesman was Chaz...He was such a pleasure to work with. Very upbeat and friendly. My finance guy was Gary. He did everything he could to make sure I got the vehicle I wanted, at a price that I could afford and reasonable payments. Gary also went above and beyond by addressing some minor interior issues and some small scratches on the car too. He set me up an appointment to bring my car in and took care of everything, even gave me a loaner so i could get to work. I have already referred one of my girlfriends to them and will continue to refer anyone can to them. Absolutely outstanding job guys!!!!! Thank you so much!!!!!! More

I was lied to, or information withheld during negotiation of the sale and financing. My phone calls were not returned in a timely manner. Paperwork I was legally entitled to was withheld, and I still have no of the sale and financing. My phone calls were not returned in a timely manner. Paperwork I was legally entitled to was withheld, and I still have not received it, even though I have requested it numerous times. Simple maintenance issues were not done on the car prior to delivery, even though I was told they were. I would never buy a car here again! More