Antwerpen Hyundai of Clarksville - Service Center

I was invoiced for a tire rotation that I requested However none of the tires were touched. Very disappointed However none of the tires were touched. Very disappointed More

Do NOT use this dealer’s service department. My husband and I have a 2020 Hyundai Palisade. We bought it new from a different dealership and changed our service to Antwerpen in Columbia when My husband and I have a 2020 Hyundai Palisade. We bought it new from a different dealership and changed our service to Antwerpen in Columbia when we moved to Marriottsville. This dealership is 30 minutes away as long as we avoid rush hour traffic. It is the closest option. Our previous service dealership cared for the vehicle and we never had any associated costs, other than routine maintenance. Since changing, we have paid over $5300 for a vehicle that is still under warranty. We started noticing that every time we took the vehicle in for maintenance, they were recommending extra services such as new tires because they said they were starting to dry rot (not true). In June, 2024, the sunroof would not close all the way. We took it in for service 6-7-2024. We were called back to the dealership later that day to pick up a rental car since they needed to order parts and needed to have it reviewed if it would be covered by warranty. When we arrived back to the service desk, we were told they didn’t have a loaner car and sent us to an affiliate to pick up one there. When we arrived at the affiliate, we were given a Kona and an apology since they were not comparable vehicles. They had the vehicle for 3 weeks. Every time we checked in, they said they had no estimate for when it would be available. My husband was ready to leave for vacation the evening of June 27 when he received a call at the end of their day from the service department telling him he needed to return the rental and pick up his car the next day because they were closing. He explained he was ready to leave for his long weekend off and they said they would charge him for the use of the rental car. They had his vehicle for over 3 weeks, never was able to supply a pick up time, but suddenly they were demanding that he delay his vacation because suddenly there was an urgency to the matter. When we received the paper work, it is noted that a company called Paymer and Phillips picked up the car on 6-17, but no note when it was returned. We were not aware the repairs were being performed off site. We walked away with $1144.24 in add-on work. We stupidly returned for routine maintenance on November 8, 2024 and were told we urgently needed brake work. My husband agreed to the work. $2670.20 later, we picked up the car. As my husband drove off the lot, he noticed the brakes were squealing. He called and talked to the service department. They explained this was normal, that they needed to “brake in” and to give it a couple of weeks. The breaks continued to squeal. On December 4, 2024 we returned to the service department for inspection. We received a call informing us that there was evidence of overheating and that we would need to pay for more brake work. Finally, we realized there is no trusting these bamboozlers and we declined their service. Interestingly, the brakes stopped squealing and the service people we changed to found no problems with the brakes. If they told me the car needed to be washed, I would not believe them. More

Excellent service was able to find out what was wrong with my car .Great customer service with my car .Great customer service More

It was really great. They gave me the service even after getting 1 hr late. They explained any and all condition of the car and what needs to be fixed. One of the parts n They gave me the service even after getting 1 hr late. They explained any and all condition of the car and what needs to be fixed. One of the parts needed a replacement but was not in the store. They said they will call me back once the parts are in the store and they did that. The overall experience was great. More

They get the job done on time. No hassles. Reliable. I did have to wait a week to get an appointment though. No hassles. Reliable. I did have to wait a week to get an appointment though. More

I was taken good care of by Joseph except I had to bring car back cause problem wasn’t fix car back cause problem wasn’t fix More

They wasted my time because they have a bunch of kids working there who don’t know what they’re doing. working there who don’t know what they’re doing. More

The service department took my car for a regular maintenance and recommended recall service. They did not communicate with me about the service time until five days later. My car was at the shop for maintenance and recommended recall service. They did not communicate with me about the service time until five days later. My car was at the shop for five days, I had to called the shop to get information about my vehicle. No one called me about my car. I had walked in the shop on the fifth day before the shop Manager handled the issue and apologized for the inconvenience. I did not expect that kind of service from Genesis of Clarksville. Hope they can fix this issue and make sure it doesn’t happen again. More

Pleasant’ comfortable and staff responsive. To my needs with the auto. Did not wait too long before my auto was serviced. Will continue going for service. To my needs with the auto. Did not wait too long before my auto was serviced. Will continue going for service. More

The service itself was good. But there was no communication from the dealership. My warranty fix was supposed to only take one day. Instead it took a week. Everyday I had to trac But there was no communication from the dealership. My warranty fix was supposed to only take one day. Instead it took a week. Everyday I had to track down someone at the dealership and was given a different story and told that someone would call. Then the following afternoon I would again have to call and track down someone who could give me an update on my vehicle. Everytime my vehicle has been there for service I’ve received the same treatment. I can understand that service can sometimes take longer than expected, but there’s no excuse for a lack of communication. This dealership really lacks customer service. More