Antwerpen Hyundai of Clarksville

My service writer was oblivious to my presence (too busy on his cell phone). My vehicle was scheduled for 7:30 AM and was the first in line. I was supposed to get the complimentary oil change and a 30K serv on his cell phone). My vehicle was scheduled for 7:30 AM and was the first in line. I was supposed to get the complimentary oil change and a 30K service interval (which I paid for) . 5 HOURS later ( while waiting at the dealer) I was then charged for the oil change and given my keys. Your technicians have been thorough and professional, that only works if you can get past the intake personnel. More

Upon arrival for service, the representative was busy on his cell phone and completely ignored my presence. I had to ask him to stop using his cell phone and direct me on the process for receiving service. his cell phone and completely ignored my presence. I had to ask him to stop using his cell phone and direct me on the process for receiving service. After getting checked in, I was told that there were several vehicles ahead of me, even though I had a scheduled appointment time. The service rep seemed to be confused as to why that would be a problem for me and explained that even with an appointment, I should expect to wait at least 90 minutes. One good note, Jasmine was very helpful in making my wait more comfortable. More

Steve and Joseph were amazing! They took the time to thoroughly explain the process and my car was complete on time! They took the time to thoroughly explain the process and my car was complete on time! More

I was informed that my car was ready, but I had to find my car on the parking lot. The car repairs are ok, the service quality needs improvement in the areas of customer communication my car on the parking lot. The car repairs are ok, the service quality needs improvement in the areas of customer communication More

Great customer service. The only hangup was that I called before the service department was close leaving a message on one of the associates phone stating that I would be th The only hangup was that I called before the service department was close leaving a message on one of the associates phone stating that I would be there by 6pm. Unfortunately I came to the service department and informed that the office was closed and because I did not prepay my bill I would have to come in the following day to pick up my car. But on a good note I love the espresso machine. More

I enjoyed working with Jasmine. She took the time to explain everything (so I could understand) that the technicians told her my car needed. She took the time to explain everything (so I could understand) that the technicians told her my car needed. More

Our sales person Mo was amazing! Straight forward and easy to work with! Very grateful for a good buying experience. Straight forward and easy to work with! Very grateful for a good buying experience. More

Sang made the buying process so easy. He answered my questions, patiently walked us through the buying process, and earned my trust. He answered my questions, patiently walked us through the buying process, and earned my trust. More

I sat in the waiting area, although comfortable, I felt like I had been forgotten. Then I received a text from my husband, who had said they had contacted him letting him know service was completed, while like I had been forgotten. Then I received a text from my husband, who had said they had contacted him letting him know service was completed, while I sat in the waiting area not knowing how my service was progressing. More

I appreciated the workers at Antwerpen Hyundai of Clarksville. Shout out to Carlos who took the time to explain the service and kept me up to date! Clarksville. Shout out to Carlos who took the time to explain the service and kept me up to date! More