Antwerpen Hyundai of Clarksville

everything went smoothly The service dept worked like a well oiled machine. It was easy to make an appointment, was seen at the appt time and worked was completed on schedule. The service dept worked like a well oiled machine. It was easy to make an appointment, was seen at the appt time and worked was completed on schedule. More

Friendly and Fast Carla had great customer service. She was friendly and professional. She made the whole experience stress-free. I had my car back by the time I needed Carla had great customer service. She was friendly and professional. She made the whole experience stress-free. I had my car back by the time I needed it and Carla kept me updated the whole time. More

Good experience!! Paying for car repairs us never fun but Antwerpen Hyundai makes a tough experience easier to manage. Good customer service! The tech who worked on my Paying for car repairs us never fun but Antwerpen Hyundai makes a tough experience easier to manage. Good customer service! The tech who worked on my car was very friendly and pleasant. More

Always a pleasant experience. The advisor was excellent, kept me informed the whole time I waited. Kept checking to make sure I knew how much longer it would be until ready. The wa The advisor was excellent, kept me informed the whole time I waited. Kept checking to make sure I knew how much longer it would be until ready. The waiting room is clean and the bathroom is really clean and nice looking. More

Very attentive Excellent service and very attentive advisers helped every step of the way. I would recommend this dealership for anyone. Received excellent custome Excellent service and very attentive advisers helped every step of the way. I would recommend this dealership for anyone. Received excellent customer service and they completed the work quickly and thoroughly More

All good. No problems, and Carla (service writer) was quite helpful, and explained procedures. Cheerful as well, despite the early hour! Not much more to say, No problems, and Carla (service writer) was quite helpful, and explained procedures. Cheerful as well, despite the early hour! Not much more to say, since I was there for a routine service. More

As always, a very good experience As always, I have always had a very good experience with Antwerpen Hyundai of Clarksville. Good work, good customer service. My only complaint is th As always, I have always had a very good experience with Antwerpen Hyundai of Clarksville. Good work, good customer service. My only complaint is that I have been a loyal, faithful, Antwerpen Hyundai customer - for 15 years. I am now in my 70s, and my budget is very limited. Since I am such a loyal customer, I would greatly appreciate Antwerpen giving either a 'senior' discount or a 'loyal customer' discount. I brought in a lot of coupons - but was only allowed to use one. My bill came to $480.00 - which I guess is not a lot for people who have full-time jobs - but on my limited income, my budget took a bit hit. More

Most Personalized Attention I've Ever Received Everything went smoothly and timely from check-in to check-out. The staff were professional and friendly. The Service Manager explained everything t Everything went smoothly and timely from check-in to check-out. The staff were professional and friendly. The Service Manager explained everything to me in detail and helped to resolve a problem I was having. More

Excellent Service I had an excellent experience. All of the representatives that I interacted with acted in a very professional and courteous manner. This includes th I had an excellent experience. All of the representatives that I interacted with acted in a very professional and courteous manner. This includes the gentleman who greeted me when I first drove my car into the service section. Joe and Angel took time to explain what was done to my car and things that may need to be done in the future. I had to drive more than 20 miles to get to this location ..... It was well worth the drive. Very professional, knowledgeable and pleasant staff! More

The lies, the wait, the horrible attitudes - The WORST I would gladly give this dealership zero stars if DeakerRater would let me. Where to start? The dealership is in the middle of nowhere, but online the I would gladly give this dealership zero stars if DeakerRater would let me. Where to start? The dealership is in the middle of nowhere, but online they offer all the Hyundai specials plus an extra discount. You do the preapproval paperwork and they promise you by phone that what you see if what you'll pay. HAHAHAHA. I drove 2 hours from DC in my rental car to the dealership ready to pick up my car and go home. The plan was to drop off the rental in Clarksville and bring my new car home. Shouldn't have been a problem because I already had the VIN and insured the car. EXCEPT, oops, they sold the car out from under us that day. An hour and a half later, I'm told we have to buy LoJack protection for the car because it's already installed, but they'll give you the $650 employee rate (Tell them to go screw themselves, it doesn't make your insurance go down and they're lying). Another hour and a half later I've missed a prenatal appointment because their computers are down, during which time a xxxxxxx manager tried to pressure us to take a different car, the sales rep kept lying about LoJack, and Ms. Attitude from the finance department expresses she's highly annoyed that I'm annoyed their dealership has no internet. I had to return my rental in the middle of this debacle, so now I'm stuck 50 miles from home with no car and just wanted to leave, which I told them multiple times. Finally I get into the financing department and receive a much lower credit score from their office than the ones saved on my phone through multiple credit bureau searches. Turns out Hyundai and Antwerpen ran my credit three times - just enough to drop it into Experian's "fair category" and give me a higher interest rate. By this time, sitting there 3 hours, starving, and about to faint at six months pregnant, I could hardly think. I signed the lease, got home and saw it was for 72 months - not the 60 I was quoted online. Since Maryland has no protection for car buyers, I'm stuck with it....but not before filing a complaint with the BBB, working with Hyundai USA in California, and making sure everyone knows these people are horrible and the "no hassle" experience means almost 4 hours at the dealership, swindling, and lies from the sales rep up the chain. I will never buy another hyundai, which stinks because we love our car. Oh well. More