Antwerpen Hyundai of Clarksville

We have now been to this dealership twice for a recall notice from Hyundai. It has been checked twice yet we are still getting notifications from Hyundai that it has not been checked because the dealershi notice from Hyundai. It has been checked twice yet we are still getting notifications from Hyundai that it has not been checked because the dealership cannot figure out how to appropriately notify Hyundai. It is very frustrating. More

Had to return with a problem. Should have been checked by the mechanic before I left. Should have been checked by the mechanic before I left. More

Jake did an excellent job handling our entire transaction and was able to locate the vehicle we wanted at a nearby dealership and was able to acquire it for us. and was able to locate the vehicle we wanted at a nearby dealership and was able to acquire it for us. More

Made my appointment and it was extremely easy arrived at the dealership and they took my car right away. Joseph McWilliams was excellent and getting the job done. the dealership and they took my car right away. Joseph McWilliams was excellent and getting the job done. More

I've never met a Service Advisor there. I find it odd that a luxury car dealer like Genesis doesn't assign their customers a service manager. When I owned Mercedes, Cadillac and Lincoln I I find it odd that a luxury car dealer like Genesis doesn't assign their customers a service manager. When I owned Mercedes, Cadillac and Lincoln I did. At Antwerpen you get greeted by a service tech who ask what you are there for. Which I find odd. The computer that they are looking at should tell them. It certainly would be more reassuring knowing that the person who is taking your car knows why you are there. Then you walk through what I think is the service advisor office. Then you sit and wait. I waited 3.25 hours. Then the typical results...a lady walks in the waiting room and calls your name, hands you a peace of paper and ask you to sign it. There is never any explanation of what was done or not done. This is not customer service. The icing on the cake was when I got to my car it smelled like gasoline!! I was there so long and once again not pleased with what Antwerpen believes is a "service" department that I just left. I was hoping that the smell would just dissipate. It's been four days now and my car stills smells of fuel. I've left the sun roof open over night. I have to drive with the windows open, because the smell gives me a headache 😡. I believe I have been to your dealership 4 times since I've had my car. I have never been pleased with the service, or there the lack of service. I'm sure Mr Antwerpen wouldn't be happy if he knew this. I don't even know who your "Service Manager" is. You asked how everything went, well now you have it. Thank you! More

excellent service department and pleasant waiting area. We take all 3 of our Hyundai vehicles here We take all 3 of our Hyundai vehicles here More

I came in for a recall, expressed two other concerns and all were addressed. Jasmine and Vincent were terrific. Only time will tell if my issue is cured. all were addressed. Jasmine and Vincent were terrific. Only time will tell if my issue is cured. More

Writing wrong mileage and car seat is dirty (looks like oil) Almost 2 hours waiting oil) Almost 2 hours waiting More

Fantastic Service! Joseph in service is fabulous. Strong communication. I appreciated the ride to the near by shopping plaza so I didn’t have to wait on my genesis. Th Joseph in service is fabulous. Strong communication. I appreciated the ride to the near by shopping plaza so I didn’t have to wait on my genesis. Thanks again! More

Had a app for an oil change Was not satisfied that it took two hours for that service to be completed If I did not an oil change package. I would come here took two hours for that service to be completed If I did not an oil change package. I would come here More