Antwerpen Hyundai of Clarksville

I've never met a Service Advisor there. I find it odd that a luxury car dealer like Genesis doesn't assign their customers a service manager. When I owned Mercedes, Cadillac and Lincoln I I find it odd that a luxury car dealer like Genesis doesn't assign their customers a service manager. When I owned Mercedes, Cadillac and Lincoln I did. At Antwerpen you get greeted by a service tech who ask what you are there for. Which I find odd. The computer that they are looking at should tell them. It certainly would be more reassuring knowing that the person who is taking your car knows why you are there. Then you walk through what I think is the service advisor office. Then you sit and wait. I waited 3.25 hours. Then the typical results...a lady walks in the waiting room and calls your name, hands you a peace of paper and ask you to sign it. There is never any explanation of what was done or not done. This is not customer service. The icing on the cake was when I got to my car it smelled like gasoline!! I was there so long and once again not pleased with what Antwerpen believes is a "service" department that I just left. I was hoping that the smell would just dissipate. It's been four days now and my car stills smells of fuel. I've left the sun roof open over night. I have to drive with the windows open, because the smell gives me a headache 😡. I believe I have been to your dealership 4 times since I've had my car. I have never been pleased with the service, or there the lack of service. I'm sure Mr Antwerpen wouldn't be happy if he knew this. I don't even know who your "Service Manager" is. You asked how everything went, well now you have it. Thank you! More

excellent service department and pleasant waiting area. We take all 3 of our Hyundai vehicles here We take all 3 of our Hyundai vehicles here More

I came in for a recall, expressed two other concerns and all were addressed. Jasmine and Vincent were terrific. Only time will tell if my issue is cured. all were addressed. Jasmine and Vincent were terrific. Only time will tell if my issue is cured. More

Writing wrong mileage and car seat is dirty (looks like oil) Almost 2 hours waiting oil) Almost 2 hours waiting More

Fantastic Service! Joseph in service is fabulous. Strong communication. I appreciated the ride to the near by shopping plaza so I didn’t have to wait on my genesis. Th Joseph in service is fabulous. Strong communication. I appreciated the ride to the near by shopping plaza so I didn’t have to wait on my genesis. Thanks again! More

Had a app for an oil change Was not satisfied that it took two hours for that service to be completed If I did not an oil change package. I would come here took two hours for that service to be completed If I did not an oil change package. I would come here More

I was told the oil change would take no longer than 90 minutes and it took 3 hours. This is totally unacceptable. No one came out to tell me there was a delay. minutes and it took 3 hours. This is totally unacceptable. No one came out to tell me there was a delay. More

Quick, efficient service. Upfront about price and communicates very well with the customer. Their service manager, Joe, provide up-to-the-second updates on my vehicle and was Upfront about price and communicates very well with the customer. Their service manager, Joe, provide up-to-the-second updates on my vehicle and was very friendly. I drive 40 mins to this dealership and it's worth it. More

Joseph was good with communication and follow up, He did his best to accommodate my needs and was successful. I appreciated his honesty and thoroughness in getting my car served. his best to accommodate my needs and was successful. I appreciated his honesty and thoroughness in getting my car served. More

took a little longer than expected but staff was courteous, waiting area was very clean courteous, waiting area was very clean More