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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,208 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,208 Reviews of Antwerpen Hyundai Catonsville - Service Center
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December 19, 2022
Dropped my truck off at 10:45 am for an appointment for oil change. I was told by advisor that it would be at least a 2 hour wait. She then took my phone number down and said that the center would call aft oil change. I was told by advisor that it would be at least a 2 hour wait. She then took my phone number down and said that the center would call after completion. At 2:40pm I called about the status of my truck. The lady (not sure of her name) was very rude saying that she didn’t know what was going on and that the center would be closing at 3 and I was put on hold. Once she returned, she told me to hurry up and come and get my truck because they were closing in the next few minutes. Once I got there I was directed to the cashiers counter where the same lady on the phone asked me what I was there for. I explained to her that I just had a conversation with her and was picking up my truck. Nobody ever called to tell me my truck was ready. She slammed my receipt on the counter and I picked up a pen to sign what I thought I needed to sign for services. She said “No!, just take the receipt and go!” I asked her why hadn’t I been notified that my truck was ready, she rolled her eyes and said “Ma’am I don’t know, there are your keys!” Very nasty and unprofessional. I thought highly of this dealer when I originally purchased my truck but after that, I’m disgusted. More
by KIERABARNES58
Verified CustomerEmployees Worked With
Cashier
December 13, 2022
The service was spectacular, and the price was even better. The work done on my vehicle was performed well and very timely. The Department went above and beyond to meet my needs and expectations. It better. The work done on my vehicle was performed well and very timely. The Department went above and beyond to meet my needs and expectations. It was heads and shoulders above the service I received the last couple of visits. Thank you. More
by joanbstark
Employees Worked With
I don't know the names of the two people I spoke with via phone.
December 11, 2022
Clean, friendly staff and quick service. I feel like I’m getting my money’s worth! I feel like I’m getting my money’s worth! More
by amarad77
Employees Worked With
Other Employees :
Jermaine Haye, Darla Brown, Anastasia Marzec, James Harris, Tom Clarke
December 09, 2022
Everyone seemed friendly and explained service in detail. My appointment was for 10 :30 I arrived early but was still there until almost 1. Just need to improve timing of service My appointment was for 10 :30 I arrived early but was still there until almost 1. Just need to improve timing of service More
by keattsjojo
Employees Worked With
Anastasia Marzec
December 04, 2022
Has very experience workers who provide quality service. Very and knowledgeable and helpful Provides courtesy and quality assurance Very and knowledgeable and helpful Provides courtesy and quality assurance More
by RENEEDEADWYLER60
Employees Worked With
Other Employees :
Linda chandler is exceptionald ellent, Darla Brown
December 04, 2022
Deanna took care of me when I came in this past Saturday . She took excellent care of me . She was very nice and polite. Deanna was also very knowledgeable and helped me with all of my concerns. . She took excellent care of me . She was very nice and polite. Deanna was also very knowledgeable and helped me with all of my concerns. More
by FLICHMAN1956
Employees Worked With
Deanna was the only person I really interacted with. She did a great job.
