Antwerpen Hyundai Catonsville - Service Center

Extremely slow customer service and response time. Called and chatted with the service rep multiple times over a week to get my SUV serviced for a recall notice. Never received a call back to setu Called and chatted with the service rep multiple times over a week to get my SUV serviced for a recall notice. Never received a call back to setup an appointment even after leaving my contact info on their voicemail. After 4 or 5 attempts, I was finally able to make an appointment. When I picked up my SUV, I found a leftover parts box, trash and a plastic cover in my backseat. I'm not sure if this was part of the original broken plastic part or something that should have been installed. More

Poor customer service. The service department had my vehicle for several days and never initiated contact with me to inform me of the diagnosis and price. Once the vehicle The service department had my vehicle for several days and never initiated contact with me to inform me of the diagnosis and price. Once the vehicle was repaired no one contacted me to inform me that the repairs had been completed and that I could pick up my car. I would not return to this location for repair or otherwise. More

Car service was ok. But the cashier in service center has poor costumer service and RUDE attitude. Instead of her helping me to get answers with my question she immediat But the cashier in service center has poor costumer service and RUDE attitude. Instead of her helping me to get answers with my question she immediately just walked out and said “I am close and there is nothing I can do”. Thats is not a good costumer service attitude!!! She shouldn’t be in the front cashier if she has that type of attitude. Not coming back there for a service. Luckily the front desk lady who helps with tags and other documents helped me and did her best to gave answers compare to the african american service casher!!! VERY RUDE!!! Antwerpen educate your people on proper costumer service. More