Antwerpen Hyundai Catonsville - Service Center

The staff is very nice and polite. They work very quick and professional and treat you with kindness. I’m glad I brought my vehicle from here. I will recommend anybody to come here. They work very quick and professional and treat you with kindness. I’m glad I brought my vehicle from here. I will recommend anybody to come here. More

Very good customer service and was able to relate to customer concerns, and great price customer concerns, and great price More

Every time I brought my car in I would still leave with flat tire light. I pretty sure it had to have been a recall on the electrical grounding on back lights, they keep burning out and I don't feel I shou flat tire light. I pretty sure it had to have been a recall on the electrical grounding on back lights, they keep burning out and I don't feel I should have to pay for that. I brought a new car and I will never buy a new car from antwerpen ever again. So many issues to soon after I brought it. Car was never the same after dash board was removed and poorly put back together!!! More

Very nice and pronto with checking me in had a early appointment coffee was hot appointment coffee was hot More

I have found the service department outstanding. THE I have found the service department outstanding. THE YOUNG LADY, AMANDA, WAS AWESOME!!! VERY CARING I have found the service department outstanding. THE YOUNG LADY, AMANDA, WAS AWESOME!!! VERY CARING More

I am satisfied with the customer service and the maintains service at the Work shop. maintains service at the Work shop. More

Poor customer service, I was charged for something I didn't need and yet I'm still dealing with the same issue. Yes I did receive a refund but if the customer service was better we wouldn't have to be h didn't need and yet I'm still dealing with the same issue. Yes I did receive a refund but if the customer service was better we wouldn't have to be here. More

I couldn't be more unsatisfied with Antwerpen in Catonsville. I took my Hyundai in for an engine seizure. The woman I worked with, Amanda, submitted the claim to Hyundai asking that Hyundai extend Catonsville. I took my Hyundai in for an engine seizure. The woman I worked with, Amanda, submitted the claim to Hyundai asking that Hyundai extend the warranty on my car to 120k miles. Hyundai rejected the claim. Amanda later contacted me to let me know that my claim was rejected and that I had until the following Monday to pick up my car before I'd be assessed a daily fee to have my car parked at the dealership. I promptly donated my car and had the picked up the following day. A few hours after the car was picked up, Amanda contacted me to let me know she didn't realize my car had les than 100k miles and reached out to Hyundai to inquire about honoring the Powertrain warranty. Hyundai asked Amanda submit the paperwork. Amanda reached out to me not knowing that my car had already been towed away. She said it was likely that Hyundai would have approved the claim to honor the Powertrain. Had Amanda been more thorough it's likely I'd be driving my Hyundai Sonata with a new engine. Not only will I never buy a car from Hyundai but I'll never buy another car from Antwerpen regardless of the manufacture. More

9 year review of Antwerpen Hyundai Cantonsville…. MUST READ Hello everybody. Thank you for taking the time to read this review. I hope this helps you make an informed decision about this dealership l READ Hello everybody. Thank you for taking the time to read this review. I hope this helps you make an informed decision about this dealership location. I just want people to know what they are walking into. Your time and money are important. In 2013 I purchased my new vehicle at Antwerpen Hyundai. Over the course of 9 years, I have been in and out of the service department. I’m going to explain it all to you. I would like to add that this is not an angry review, it’s a truth review. CAR BUYING EXPERIENCE: The car buying experience is almost always miserable. It’s just the way it works with dealerships. Antwerpen is no different. I worked with Linda Chandler. She is a very nice woman. Answered my questions, took me for the test drive, and made me feel comfortable. However, at the end of the day, she is there to make money, just like all the rest of them. I was an inexperienced car buyer back in 2013 and in turn a very easy target. They moved some numbers around, length of contract, and financing, to make me feel like I got a deal. I fell for it. That’s on me. Here is the thing that bothered me the most. Linda and I agreed on the FINAL cost of the car. (Out the Door Price) I even asked twice. She said yes. When I returned a few days later to pick up my new vehicle I was put in a separate room. I call it “the little room of fees.” All of a sudden it's this whirlwind of paperwork and signing your life away. All sorts of taxes, fees, warranties, and charges. Yes, some of them are required. I get that. But they upsell all sorts of add ons. Some kinda make sense, others you won’t understand. The whole thing feels dirty and is intentionally confusing. The thing is, you want your new car. If you're like me you paid too much. Like 5-10% more than that FINAL price. So what can you do? This is obvious advice, but do you your homework. If you don’t need a car until say next year, start shopping around now. Do not go into a dealership desperate if you can help it. Plan on spending some time at more than one dealership. Get your own financing. If you’re gonna pay cash do NOT tell them. Look up the fees you are required to pay and eliminate the fluff add-ons. Don’t be afraid to walk away. Search the “FOUR SQUARE” sales method. All dealerships use this. It’s eye-opening. SERVICE DEPARTMENT EXPERIENCE: -The Location/Building: When you pull into this location there is a Jeep/Chrysler on the right and Hyundai on the left. I’m not exactly sure what their relationship is, but they are separate entities. In between is a covered narrow driveway. If this was your first time visiting this location for service you would have no idea where to go. 95% of the time there are cars everywhere. Some coming, some going. Maybe a delivery truck or tow truck. It’s all very confusing. Nothing is marked, no signs, no one there to help you. Years ago there was an associate outside waiting to check you in. The associate would have an iPad to check your name, check your mileage, take your keys, and guide you to the service department. That helpful service is long gone, and it was gone before the pandemic happened. So what you actually do is park anywhere on the left side you can find. You just jam your car in there. Once you park it’s the last door on the left for the service department. Also if you look behind the building it is a sea of cars. New cars, used cars, trade-ins, employee vehicles. I call that area “The Zoo.” Sadly that’s where your car goes to. MORE ON THAT LATER. Service Department/Managers: So take a deep breath, and walk into the service department area. There are four service department managers. Again it's normally always busy. Service managers, customers, mechanics. It’s all over the place. The first thing to note is you will never form a personal relationship with any of the service managers. They last about 6 to 18 months, tops. Turnover is very high. I can only guess why: the pay, thankless customers, the system, relocation, burnout… who knows. They always look tired and worn out. Like they’ve been stuck in standstill traffic for 2 hours. (Although they are relatively friendly and professional.) Anyway, so you just stand there until one of the service managers calls you over. You have a quick chat, sign some paperwork, and they take your keys. (FYI make sure you have an appointment. NEVER come here without an appointment.) If you can drop off your car and go about your day, definitely do that. However, if you’re like me you will likely have to wait… and wait you will. Believe that. The waiting area is nothing special. Get ready for WBAL on the TV and music playing and uncomfortable sitting. Do yourself a huge favor and pack snacks, a drink, your lunch, a book, heck bring your taxes. You’ll have time. I’ve waited 90 minutes to 4 HOURS for an oil change. No joke. It's so inconsistent here it’s incredible. I can’t tell if it's upper management, the facility itself, service manager/mechanic turnover, or the system they have in place. Whatever it is it gets overwhelmed easily and the customer pays the price. The pandemic has only exacerbated the problems. Here is something else. Remember when I mentioned the back of the building? I called it “The ZOO.” It’s a disaster area back there. So here is an example of an oil change. I have a 9am appointment for an oil change. I show up at 8:45am. Check-in. Hand over my keys. Before I head to the waiting room I see an associate take my car to the back of the building (The ZOO). So I’m thinking I should be in and out of here. Well here’s the truth. They just randomly park your car in some spot and it SITS there. I walk back there and it's 10am and my car hasn’t even been looked at. Finally, someone comes and gets it. Sometime after 11am or noon or whenever they feel like it I get to pay and finally go home. I’ve witnessed it several times. Now to be fair I have had a few timely appointments. I’m almost in shock when they call my name and it's only been a little over an hour. The problem is that rarely happens. More importantly, when I am making an appointment I have to account for how much time I am going to be stuck there. For example, I need an oil change. I am also interested in a tire rotation and a new cabin filter. However, it’s my day off and I am on a relatively tight schedule. So I will just do the oil change because I cannot trust this location to do its job in a timely manner. So the company actually loses money that I am willing to spend. I doubt they care. But that is how you have to approach service appointments here. You all know the Jack Antwerpen slogan, right? “JACK SAYS YES!” What it should say: JACK SAYS YES, TO WASTING YOUR VALUABLE TIME AND MONEY” In fact, while you are waiting, google Jack Antwerpen… you can read up on his 18.5 million dollar home in Florida or gun charges in NY. See for yourself. That’s where your money is going. REVIEWS OF ANTWERPEN HYUNDAI: If you look up Antwerpen Hyundai Catonsville reviews you will be impressed by its high reviews. Business reviews are huge. You will see 4.6/5 or 4.2/5 star reviews. Really? Absolutely false. Here are the three tactics used to fluff up the reviews: 1.) If you happen to have a good experience the service manager will walk you out. It’s a schmooze fest. They will thank you for your business and kindly ask (beg) you to give them 5 stars when you receive the survey later in the day. They will say how much its helps them and the business…blah blah blah. (more selling) Most people will give the highest rating. It’s quick and easy. I’m guilty of it myself. If you have a bad experience they don’t mention it. Salespersons do the same thing. Practically begging you for a great review. 2.) Reviews can be manipulated. Fake reviews by friends and family. People actually get paid to write good reviews as well. There is NO WAY all these reviews are real. See number 3 3.) So if you write a negative review it will either get buried or they will actually reach out to you. An associate will call and ask about what happened. They will promise you a better experience next time. They may even offer you a couple of free oil changes if you could just change your review from 1 star to 5 stars. They basically pay you off for a better review. OTHER DEALERSHIPS: So after all these years I finally wised up and tried other dealerships. I suggest Thompson Hyundai of Baltimore or Bob Bell Hyundai in Glen Burnie. It is such a better experience. Perhaps it's all the years of mediocrity at Antwerpen that are jading my opinion. I encourage you to try these other locations first. You will be glad you did. So that’s it. Again thank you for reading this review. If I have helped just one person avoid this time-xxxxxxx, landfill of frustration I would be satisfied. Hopefully, it’s more than that. I wish you the very best. BONUS STORY: My car broke down on 95 about a month ago. Due to where I broke down it made sense logistically to take it to Antwerpen Hyundai in Catonsville. It was a painful decision. Took them 8 days, $1300 (fuel pump), barely any communication. There was no service manager looking for a review. Can’t imagine why. More

Friendly and professional. It feels like home. I really can’t say enough about how professional they are. can’t say enough about how professional they are. More