Antwerpen Hyundai Catonsville - Service Center

I will never have my car serviced here again. They don't listen to customers. They don't listen to customers. More

Service manager Amanda is the best at her job! She handled my internal issues with Hyundai cooperate & another dealership to straighten out my ticket for a new engine motor. Then, still managed to She handled my internal issues with Hyundai cooperate & another dealership to straighten out my ticket for a new engine motor. Then, still managed to get my vehicle out of the shop in month. More

The service representative was very helpful. Service was completed in a timely manner. Very pleased. Service was completed in a timely manner. Very pleased. More

Don’t remember name. Everyone was very pleasant and helpful. Attendants outside service area and inside at desk. Quickly signed me in and directed me to waiting area. Pro Everyone was very pleasant and helpful. Attendants outside service area and inside at desk. Quickly signed me in and directed me to waiting area. Promptly got back to me when all was done and directed me to cashier and promptly returned car to. More

Came back for them to check a warning light displayed on the dash; they ran test and were able to tell me what repairs needed to be done. the dash; they ran test and were able to tell me what repairs needed to be done. More

The young lady Amanda ( I believe is her name) is a customer service assistant not a mechanic, yet she believes she should decide the type of service customers receive oppose to what the customer reque customer service assistant not a mechanic, yet she believes she should decide the type of service customers receive oppose to what the customer requests or affording the mechanic the opportunity to provide an overview and inform the customer of his or her findings. I spent a whole day in the service center when all I needed was for her to document my request and allow the mechanic to check out my complaint. She is also quite rude and needs to stay in her lane. At the end of my service, she (my opinion) comes to me to ask me to give them a good rating and not take the rating out on her. To me, she knew she was rude and was trying to cover herself so I wouldn't complain about her in particular. I let her know that I would be completing this survey and notating my experience. The other issue I encountered nearly cost me $500. Maintenance should do all they can to help save the customer money, not all they can do to cause more expenditure. More

amanda is great service agent . she did great customer service. i will come back to service she did great customer service. i will come back to service More

Germaine Green was so helpful and kind. I was impressed with the clean and comfortable waiting room. Also impressive that there is a cashier to help with hearing-impaired customers. Only I was impressed with the clean and comfortable waiting room. Also impressive that there is a cashier to help with hearing-impaired customers. Only one complaint: there was a very loud and nasty lady(manager, I think) who berated the cashiers for having items on the counter. That was extremely poor form in front of customers. Otherwise, it was a totally positive experience. More

Get to this dealershjip early. I arrive 1 hour before my scheduled appointment. The checkd in time took 27 minutes. The facilty is very clean and the chairs properly spaced. After I arrive 1 hour before my scheduled appointment. The checkd in time took 27 minutes. The facilty is very clean and the chairs properly spaced. After the service was complete, the gentlman, who returned my key, is very courteous. Service hours are: Mon-Fri 7:30AM to 6:00PM; Sat 8:00AM to 4:00PM More

Easy access to the dealership from 95-695 and all around the Baltimore area, just happy all in all with the Dealership. the Baltimore area, just happy all in all with the Dealership. More