Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,213 Reviews of Antwerpen Hyundai Catonsville - Service Center
Fast service and exceptional labor Customer service over phone is great. Inside people are always working phone is great. Inside people are always working More
On 12 April 2022, I made an appointment to have the oil changed and tires rotated on my 2020 Santa Fe. I dropped the car off early in the morning and never received word that it was finished - I had to ca changed and tires rotated on my 2020 Santa Fe. I dropped the car off early in the morning and never received word that it was finished - I had to call them. When I picked it up, I noticed that the tires weren't rotated because one of the rims is scuffed and that tire was still in its original location. I called Antwerpen and they said that I could schedule another appointment to have the tires rotated. I brought the Santa Fe in on 26 April 2022, dropped it off at 7:30 AM, and once again did not get a message when the car was ready. I picked it up late in the day and once again - tires were not rotated. Now I'm wondering if my oil was actually changed. I would have never expected this poor service from a Hyundai dealership. Fortunately, they didn't charge me for the oil change but I'm wondering if they are claiming to do the work and then just pocketing the reimbursement from Hyundai USA. Suffice it to say, I will never go back to Antwerpen Hyundai. More
I would love to provide HONOR in this DEALERSHIP when i go there with a anything they are ALWAYS EAGER AND WILLING TO HELP ME RESOLVE ANYTHING. THEY ARE A FAMILY AND WILLING TO HELP ME WITH ANY MATTER. go there with a anything they are ALWAYS EAGER AND WILLING TO HELP ME RESOLVE ANYTHING. THEY ARE A FAMILY AND WILLING TO HELP ME WITH ANY MATTER. Attention Mr. Maurice Mitchell And Tyrone , Greg and Brenda I must say anytime I have issue whether I go to any one of them They make I am taken care and Must can not forget my Finance person lady she is PHENOMENAL The Entire Team here at this LOCATION IS JUST MORE THAN SALES PERSONS THEY TREAT ME A FAMILY AND THIS LOCATION IS MORE THAN FAMILY ORIENTED I AM SOOO GRATEFUL TO BE A PART OF THEM.... I MUST GIVE PHENOMENAL KUDOS TO THE YOUNG MAN WHO WORKS ON MY CAR IN SERVICE EVERY TIME I CAN SAY HEY I AM NERVOUSE CAN YOU LOOK AT THAT AND HE WILL SAY MS HART YOUR CAR IF JUST FINE....... THANK YOU TO HIM... PLEASE LOOK AT THE PAPERWORK AND SEE HIS NAME CAN NOT REMEMBER HIS NAME BUT HE IS THE ONLY ONE THAT WORKS ON MY CAR IN SERVICE AND MAKES SURE AS 1ST TIME OWNER OF A CAR IN 30 YEARS MY CAR IS DOING WELL...... . THANK YOU ALL SOOO MUCH THIS LOCATION NEED KUDOS ALL ACROSS ANTWERPIN...... THANK YOU ALL More
I scheduled my appointment for a specific repair. Kept my car ALL day only to inform me the part needs to be ordered. But, you knew what needed to be done before I brought my car in. So why would yo Kept my car ALL day only to inform me the part needs to be ordered. But, you knew what needed to be done before I brought my car in. So why would you schedule my appointment if you don't have the part. You knew what needed to be done before I brought my car in. Wasted a whole day thank you More
The dealer reached out after receiving an ok rating for an engine service visit and genuinely wanted to make it right. While reaffirming that the review had been with Hyundai and the dealer had done 5 star an engine service visit and genuinely wanted to make it right. While reaffirming that the review had been with Hyundai and the dealer had done 5 star trying to make it work, the way Hyundai designed engine warranty work appeared specifically to not be used. This time Rick nailed it on the head and kept my car in the shop for a few days until all the requirements Hyundai had requested were done and he was comfortable with the process. Thank you for trying to reach out and make this complicated process a bit more human. Highly recommend Antwerpen Hyundai as they so far really seem to care with the outcome, not just the service requested. More
Good experience, knowledgeable workers, fast customer service, friendly workers, great car, definitely recommend will be going back again service, friendly workers, great car, definitely recommend will be going back again More
i didn’t receive the check list of the car status after my routine maintenance or the next service date sticker placed in the windshield.. Also i ask for my driver sideview mirror to be fixed and it wasn’t my routine maintenance or the next service date sticker placed in the windshield.. Also i ask for my driver sideview mirror to be fixed and it wasn’t.. the people vary kind though. More
My service was fast, professional and informative. The dealer and the tech gave me supportive feedback. The dealer and the tech gave me supportive feedback. More