Antwerpen Hyundai Catonsville - Service Center

There was a lack of communication. I was promised call backs multiple times. No calls I was promised call backs multiple times. No calls More

It’s absolutely inconsiderate of the customers time to recommend and confirm appointments for service yet it’s not mentioned your car won’t actually be worked on at the appointed time slot. I had my wife recommend and confirm appointments for service yet it’s not mentioned your car won’t actually be worked on at the appointed time slot. I had my wife wait onsite to drop off my car at 8:30am. At 12:52pm it’s still not ready for a warranty covered service and was even asked to allot 45 more minutes until complete. It’s upsetting to have frequented this car center and literally spend half your day without the appropriate communication. I was not once called to discuss the status of my car. I instead had to call the center 2x just to see what’s going on. I know the service requested can be completed in under 2hrs because last visit was for the exact same repair just for the other door. In short, the appointment system seem useless and waste of time. More

Poor customer service. long wait time.poor management.warranties and maintenance platinum package is a joke.charged for items covered under the warranty.no teamwork in the s long wait time.poor management.warranties and maintenance platinum package is a joke.charged for items covered under the warranty.no teamwork in the service department.multiple trips over six months to fix the same problem.damage to car seat and car left is disarray after service.I could right a book.However,you receive better service at Jiffy Lube. More

Unfriendly staff. Service manager over promised time frames and failed to politely greet customers in a timely manner. One was consuming French fries and wouldn’t look Service manager over promised time frames and failed to politely greet customers in a timely manner. One was consuming French fries and wouldn’t look up to acknowledge customer as they entered. Won’t be returning to this site. More

Hyundai vehicles are good vehicles but the service experience is putting bad impressions on the whole scenerio. Comparing with Toyota service experience they have a long road to cover. Just because of experience is putting bad impressions on the whole scenerio. Comparing with Toyota service experience they have a long road to cover. Just because of service experience I am doubting my decision to switch from Toyota to hyundai vehicle. More

Deanna in service was terrible at following up about my vehicle. I constantly had to reach out to check on any status. After it was all said and done the process went horribly and my vehicle wasn't service vehicle. I constantly had to reach out to check on any status. After it was all said and done the process went horribly and my vehicle wasn't serviced. More

I wasn’t greeted and when I w by to sit down I passed several employees none of them spoke. I was appalled. At the end of my service I wasn’t given any information on the service. I’m use to some sort of several employees none of them spoke. I was appalled. At the end of my service I wasn’t given any information on the service. I’m use to some sort of feedback. The salesperson that I purchased my car from in 2015 spoke to me as she usually does and I told her I how felt. I also told her Len Stoler is closer to my house maybe I should go there. More