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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,213 Reviews of Antwerpen Hyundai Catonsville - Service Center
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June 27, 2022
Thank You Mr. Patrick L. for your excellent communication, knowledge and customer service. My vehicle is running like new and kudos to the professional mechanic t Patrick L. for your excellent communication, knowledge and customer service. My vehicle is running like new and kudos to the professional mechanic that completed the repairs. Have a great week and a safe Holiday Weekend!!! Signed, Ms. R.G.W. Pleased Customer, A-H@Catonsv. More
by R.W.
Employees Worked With
Patrick Landon, Service
Verified CustomerJune 25, 2022
My service agent Wayne did not get back to me regarding my vehicle. I always had to hunt him down. Very incompetent, did not make appropriate phone calls to my extended warranty provider. If he did not kno my vehicle. I always had to hunt him down. Very incompetent, did not make appropriate phone calls to my extended warranty provider. If he did not know how to go about the process he should have asked somebody or he could have asked me. I was able to give him the correct number to call and get the process started. Just lies were told constantly, favorite words, “I will call you right back”, that never happened! I would have given a zero rating or 1 star but I got my car back, it seems to be fixed! More
by patsyjacobs49
Employees Worked With
Chris Murray, Dawn Clay
June 23, 2022
After 4 hours of waiting, $347. 45 repair cost ($5.99 part included in the price), and a 12 page Automobile Status Report with additional repairs total over $6,000; Richard Poppe h 45 repair cost ($5.99 part included in the price), and a 12 page Automobile Status Report with additional repairs total over $6,000; Richard Poppe had a "repair "made that was not needed and I realize that 15 minutes after leaving the dealership. I called Richard back immeddiately and return to the dealership to point out the noise that was the cause of my concern and he stated that was not the noise that he had heard and he set up an appointment for the following week and the $347.45 would go towards the repair of the motor mount, which he said was now the issue after sitting in my car for less than 2 minutes.I didn't have any faith in the dealership properly repairing my car and at the next appointment I requested a partially refund which Poppe refused to give me until he realize that I was going to wait 2 hours for the Chris Murry, the supervisor of Service, to come in for work. More
by LESA4
Employees Worked With
Richar Poppe
June 23, 2022
Visited the facility to replace AC compressor for my Tucson 2018. Technician negligently didn’t put back the bolts for bottom shield/ cover, resulting the bottom cover fell off. Scratched and I have to Tucson 2018. Technician negligently didn’t put back the bolts for bottom shield/ cover, resulting the bottom cover fell off. Scratched and I have to visit a service centre and paid for bolts and service. Wasted my time, money and damage to my vehicle. More
by habibrehman
Employees Worked With
Dawn Clay
June 17, 2022
Great service inspite of parts shortages and supply chain issues. Patrick worked diligently to make sure that I was taken care of. I appreciate my new transmission thanks to Hyundai's warranty. issues. Patrick worked diligently to make sure that I was taken care of. I appreciate my new transmission thanks to Hyundai's warranty. More
by RAYSTEPHANIE99
Employees Worked With
Patrick , Dawn Clay
June 17, 2022
Service was great. Took a bit longer than I expected but it was because of a service recall that I didn't not know about. Other than that it everything was explained to Took a bit longer than I expected but it was because of a service recall that I didn't not know about. Other than that it everything was explained to me and there was no charge, which was awesome. More
by JBOUCEK
Employees Worked With
Dawn Clay
June 16, 2022
The time that a customer has to wait 4 their vehicle needs to improve. I or no one else should be waiting 7 or 8 hrs for minor repairs or oil changes needs to improve. I or no one else should be waiting 7 or 8 hrs for minor repairs or oil changes More
by SHARONCOUSER57
Employees Worked With
Patrick , Dawn Clay
