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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,213 Reviews of Antwerpen Hyundai Catonsville - Service Center
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July 06, 2022
Long waits for service with no communication to let me know it would take longer than expected. I had to call several times to try and get a time of completion after the initial time promised, passed. On know it would take longer than expected. I had to call several times to try and get a time of completion after the initial time promised, passed. On one of the two most recent visits, did not receive the correct oil for my oil change as requested and was quoted. Having a rep tell me that a particular oil blend should be satisfactory is condescending at best, when I specifically asked for full synthetic. May be odd for dealers and service shops to hear but when I’m vested in maintaining my car that is in great working condition, and I’ve already had less than good service at your shop but gave you another chance, I don’t want to hear that I should be okay with what you did to my car when that wasn’t requested. More
by Hyundai owner
Verified CustomerEmployees Worked With
Don’t remember Rep’s name because I only met him at the end when I picked up my car.
July 05, 2022
Poor communication, I was told I needed brake work among other parts, found out from another business that my brakes were fine. I had to consistently call for updates, they never called me first. Patrick di other parts, found out from another business that my brakes were fine. I had to consistently call for updates, they never called me first. Patrick did try to help with warranty issues. More
by byfaith0105
Employees Worked With
Patrick Landon
July 03, 2022
The staff was super helpful. I was not able to get my car until after company hours, but I was still able to get my keys and drive my car the same day! I was not able to get my car until after company hours, but I was still able to get my keys and drive my car the same day! More
by AFSANAABDALI
Employees Worked With
Dawn Clay
July 01, 2022
4pm, driving home from work on Wednesday and my check engine light came on my brand new KONA 2022. I immediately drove to the Catonsville center where Deana problem-solved my issue and got it fixed in li engine light came on my brand new KONA 2022. I immediately drove to the Catonsville center where Deana problem-solved my issue and got it fixed in literally, 5 minutes and I was on my way! More
by phartke
Employees Worked With
Deana, Tom Clarke
July 01, 2022
The service was great. I just don't get contacted when my car is ready and that gets annoying--I don't know how long my car was waiting when service was finished. I just don't get contacted when my car is ready and that gets annoying--I don't know how long my car was waiting when service was finished. More
by yotal23290
Employees Worked With
Dawn Clay
June 30, 2022
Was very disappointed. I had appointment for 10am and still waited a total of 3 hours. I should have been told prior that it would take 3 hours even with an appointment. I had appointment for 10am and still waited a total of 3 hours. I should have been told prior that it would take 3 hours even with an appointment. More
by michyjo
Employees Worked With
Dawn Clay
June 27, 2022
Delivered as promised so far waiting in hitch though Angel and Tyrone were wonderful! Thank you Angel and Tyrone were wonderful! Thank you More
by MELODEEDESTEFANO2014
Employees Worked With
Other Employees :
Anastasia Marzec
