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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,209 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
1,209 Reviews of Antwerpen Hyundai Catonsville - Service Center
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July 13, 2022
Waited 3 hours for an oil change. Two days later, found out the hard way, the oil cap was never screwed back on. Oil was everywhere! Two days later, found out the hard way, the oil cap was never screwed back on. Oil was everywhere! More
by SHEMEKACOTTON
Verified Customer
July 13, 2022
Had another good experience at Antwerpen Catonsville, while taking my vehicle in for service. The staff was polite and knowledgeable, and the service was completed to a high standard. I will continue to while taking my vehicle in for service. The staff was polite and knowledgeable, and the service was completed to a high standard. I will continue to bring my vehicle back for service in the future. More
by carr.richard
Employees Worked With
Deanna Parks
July 10, 2022
Service was prompt and professional. I’m still waiting on a part so I’ll see how efficient they are with contacting me to complete the final task. I’m still waiting on a part so I’ll see how efficient they are with contacting me to complete the final task. More
by TIONAWOODEN1
Employees Worked With
Dawn Clay
July 10, 2022
While I think some of the issues we had with the car were not only because of the car's age, but problems caused by the technicians that tried to find and resolve the problem, Joseph was always very nice and not only because of the car's age, but problems caused by the technicians that tried to find and resolve the problem, Joseph was always very nice and professional. I felt he did what he was able to do within his role in the service department. More
by RDANNER1
Employees Worked With
Joseph
July 08, 2022
The oil change and recall work was fine, however, the mechanics left smudgy dirt on my steering wheel and door and I also noticed 2 days later that there was scuff marks on my driver side bumper from som mechanics left smudgy dirt on my steering wheel and door and I also noticed 2 days later that there was scuff marks on my driver side bumper from someone hitting my vehicle, my car was parked in my driveway for the two days that I missed seeing it. More
by DORAMONEY324
Employees Worked With
Dawn Clay
July 06, 2022
Long waits for service with no communication to let me know it would take longer than expected. I had to call several times to try and get a time of completion after the initial time promised, passed. On know it would take longer than expected. I had to call several times to try and get a time of completion after the initial time promised, passed. On one of the two most recent visits, did not receive the correct oil for my oil change as requested and was quoted. Having a rep tell me that a particular oil blend should be satisfactory is condescending at best, when I specifically asked for full synthetic. May be odd for dealers and service shops to hear but when I’m vested in maintaining my car that is in great working condition, and I’ve already had less than good service at your shop but gave you another chance, I don’t want to hear that I should be okay with what you did to my car when that wasn’t requested. More
by Hyundai owner
Employees Worked With
Don’t remember Rep’s name because I only met him at the end when I picked up my car.
July 05, 2022
Poor communication, I was told I needed brake work among other parts, found out from another business that my brakes were fine. I had to consistently call for updates, they never called me first. Patrick di other parts, found out from another business that my brakes were fine. I had to consistently call for updates, they never called me first. Patrick did try to help with warranty issues. More
by byfaith0105
Employees Worked With
Patrick Landon
