Antwerpen Hyundai Catonsville - Service Center

There must have been a miscommunication between the sales rep and the service department. I was scheduled to have my rims repaired/replaced and they rescheduled me for another day. Really confused as to why rep and the service department. I was scheduled to have my rims repaired/replaced and they rescheduled me for another day. Really confused as to why I had to bring my vehicle in for them to evaluate and take photos after the sales rep had taken them and submitted them to the necessary party I was under they impression that my repair/replacement would be performed on the date/time scheduled. More

The intake of my vehicle went very smooth. It went much better than the last time I was here It went much better than the last time I was here More

Easy scheduling and process in general. Everyone was friendly and helpful with the anti-lock software upgrade. Everyone was friendly and helpful with the anti-lock software upgrade. More

Service sucks. There is no customer service. They couldn't find my car on day of service and didn't even contact me. Calls to them repeatedly went to vm. Everyone w There is no customer service. They couldn't find my car on day of service and didn't even contact me. Calls to them repeatedly went to vm. Everyone who works at this location needs to be trained in Customer Service! More

Please Avoid this place at all costs kept my car overnight without my consent for a recall overnight without my consent for a recall More

My car was brought in the night before after hours by my daughter. She tried to get in the side door for key drop off. It was locked, however someone working behind the desk sat there looking at her but did daughter. She tried to get in the side door for key drop off. It was locked, however someone working behind the desk sat there looking at her but didn’t budge to offer any help. The roll up door to garage was opened so she walked in there yelling for someone. He politely took the key and said he’d put it where it belonged. The next day beginning a few minutes after 3 I tried calling to see if my car was complete. First time I was on hold over 8 minutes with a recording please don’t hang up. I didn’t, but I guess after a certain amount of time the recording hangs up on you. I called again and the same thing happened. Not once but twice. Finally just before 4pm after waiting with recording someone from service dept picked up. I told her who I was , she told me not everything was completed on my car. I asked to speak with the manager. He called me back 20 minutes later. I explained to him I wasn’t happy with the way things started with my daughter dropping the car off. He’s almost telling me I’m not telling the truth about my daughter trying to get in the doors. He shouted out ‘ I was there myself’ no one came in. I told him I’d be over after hours to pick it up. He told me he’d have the car down and someone would be available to take my payment when we got there. We got the, I go in the side door speak to the lady at the desk, she knows nothing. She had a ticket and key waiting there for someone else. She walked away and said I’ll try with someone in the back. She came back several minutes later the girl back there said she wasn’t told anything about me coming to get my car. Finally she said if I could pay cash she could help. I payed her she gave me my keys and said they don’t know where it is. I’m standing outside not knowing what direction to go. They said to push the alarm and look for lights. Thankful my daughter waited in her car for me since it was very dark. I started walking up the hill and a gentleman comes out and said you looked distressed can I help. I told him I was looking for my car. He told me to go back down to my daughter he’d help me. And he did, said he didn’t work on the Hyundai side but wanted to help cause could clearly see I was upset. I truly appreciated his kindness. But I couldn’t be more disappointed in the service department. From start to finish. The work such as oil change ,etc and recall was fine. But the mirror on the passenger side still shakes in the wind when I drive. They didn’t touch it . The paper said something about a light on passenger side was out. I’m not an idiot, I had everything listed that needed attention. You have my car an entire day and it’s still not right. Please tell Jack that’s not good service and I’m not happy. More

The customer service is ecstatic, they’re very helpful and patient with everyone. I would definitely recommend their services to future clients. and patient with everyone. I would definitely recommend their services to future clients. More

Buyer Beware! ! I purchased a one year supply (4) of oil changes. I had one oil change left when I purchased a new Hyundai Elantra. August 14, 2023 I tried to u ! I purchased a one year supply (4) of oil changes. I had one oil change left when I purchased a new Hyundai Elantra. August 14, 2023 I tried to use that last oil change and was denied because I no longer owned the old vehicle. I wasn't allowed to transfer a service I purchased in advance and they didn't give me a refund. Furthermore, the oil change took 3 hours. That's absolutely ridiculous!! If i was allowed to give this 0 stars, I would. More

I have always been very pleased with the work done to my vehicle, over the years, at this dealership; I have had my vehicle serviced there for the past four years vehicle, over the years, at this dealership; I have had my vehicle serviced there for the past four years More