Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,209 Reviews of Antwerpen Hyundai Catonsville - Service Center
Deanna is amazing. She makes sure you understand everything that is going on with your vehicle so you feel safe. Would absolutely recommend! She makes sure you understand everything that is going on with your vehicle so you feel safe. Would absolutely recommend! More
Ms.Linda was awesome with handling me pick my dream truck. And we found one within my budget truck. And we found one within my budget More
Great service. Patrick was helpful and courteous. Friendly staff and comfortable waiting area. I would highly recommend your dealership. Patrick was helpful and courteous. Friendly staff and comfortable waiting area. I would highly recommend your dealership. More
While the staff is professional and the service completed in the time estimated, the experience with setting up an appointment was quite lengthy and had to invoke the help of the GM. On-line service appointm in the time estimated, the experience with setting up an appointment was quite lengthy and had to invoke the help of the GM. On-line service appointments should be quick and easy, not frustrating. More
I had an appointment on a Monday morning, wasted 3. 5 hours waiting for them finish my service only to find out it wasn’t going to be done because they were backed up and no one decided to call me to le 5 hours waiting for them finish my service only to find out it wasn’t going to be done because they were backed up and no one decided to call me to let me know :) More
I was given an an appointment for 10/18/22 on 9/26/22. I dropped my car off the night before only to find out do to some system glitch my car hadn't been touched and was considered a drop off. Had I not I dropped my car off the night before only to find out do to some system glitch my car hadn't been touched and was considered a drop off. Had I not called my car would have been sitting for 1 to two weeks. I am also questioning whether I received the correct repair. I had a diagnostic performed at another repair shop that was more thorough than Antwerpen's and produced a different diagnosis than Antwerpen's, and all the service manager could say was it was no need for Leading Edge to perform the test they did. They also misplaced my fuse box cover. I did find it the next day under my seat, while looking for something else. I was told they were better than Towson Heritage, that's why I took my car here, when told to take it to the dealer. When I told the service manager I usually take it to Heritage, he asked me why I didn't go there instead. Needless to say my whole experience was not a good one. I forgot they didn't even call me to tell me my car was ready. I called them for status of the repairs. More
I dropped my car off in Thursday morning at 8 am and no one called me about my status of my car my car was sent to the service desk and went straight to voicemail two and no response back and I called the one called me about my status of my car my car was sent to the service desk and went straight to voicemail two and no response back and I called the service adjuster twice ms.parks never returned my call. When I called on Friday at 3 pm they were just putting it up on the lift. I was so mad no calls again me and my boyfriend was so mad we told them we will come get our car. That was the only car we have. I called to days before bringing my car in and The service manager told me it was going to be ready on Thursday so I would not have to get a rental.if I didn't call them I probably would not have my car until next week and no way to get to work. Poor customer service and management they claim they are backed up I should have been told that sooner poor communication now I had to reschedule to get my car looked at next week so inconvenience More