Antwerpen Hyundai Catonsville - Service Center

Don't have one As always, the service is excellent, everyone is very polite and most helpful. There's not much more I can say except what I just did. As always, the service is excellent, everyone is very polite and most helpful. There's not much more I can say except what I just did. More

Key Replacement I lost my key and my car was parked on a shopping mall lit. I had it towed here. I was very please to have someone to help me relieve a lot of strest I lost my key and my car was parked on a shopping mall lit. I had it towed here. I was very please to have someone to help me relieve a lot of strest for a senior citizen. More

Excellent The only thing that I would suggest you fix is when a customer is offered a loaner car from Enterprise Rental, your service department or whoever, MUS The only thing that I would suggest you fix is when a customer is offered a loaner car from Enterprise Rental, your service department or whoever, MUST let the customer know that while the $100 deposit will be refunded, it is NOT cost free to the customer. Your dealership only pays $25 of a $34 cost leaving the customer responsible for the $12-$13 difference. It's not a lot of money if it's a 2018 one-day use, it’s the principal of the customer being made to believe it's "free" and the deposit is refundable and then going to Enterprise and being told, no it's going to cost you $12-$13 PER DAY. So, I would suggest to train your people to make sure the customer knows that before making the decision of using a loaner car from Enterprise. On a positive note, when I told Doug this he made provision to lower the price of the service I required. I appreciated that he took responsibility and took action to make me happy. So, thank you for that Doug. More

Outstanding Service since I purchased my 2014 Santa Fe. Antwerpen Hyundai Catonsville deserves excellent ratings due to the hard work their employees give to the customers. The service department is always Antwerpen Hyundai Catonsville deserves excellent ratings due to the hard work their employees give to the customers. The service department is always willing to assist when necessary even during an emergency they will make it possible to handle the situation right away. Ben Washington (Service Advisor) is the best because he communicates and take heave to what the problem may be and he tends to it fast, it's a good thing when you are familiar with your customers by name that means a whole lot. I cannot Praise him enough but thanks so much for the excellent service to my 2014 Hyundai Santa Fe. recently. More

The service was done in a timely manner. It is a good dealer and service is good too.They don't fix anything that is not necessary.If you use coupon pricing is ok. It is a good dealer and service is good too.They don't fix anything that is not necessary.If you use coupon pricing is ok. More

Excellent service I needed a key car my 2016 Elantra. It took the service tech people just over 30 minutues to have this ready for me. I am thankful. I needed a key car my 2016 Elantra. It took the service tech people just over 30 minutues to have this ready for me. I am thankful. More

Fast, Quality Service The Service Department is first-rate. They get started on their work shortly after you arrive and finish when promised. Ben Washington is excellent. H The Service Department is first-rate. They get started on their work shortly after you arrive and finish when promised. Ben Washington is excellent. He keeps his customers well-informed about both the status of the work being done and the options available when an issue is found. More

Oil change and minor services I brought my car in for my last paid oil change and brake flush. The usual inspection found filters that needed change and a small light I was aware o I brought my car in for my last paid oil change and brake flush. The usual inspection found filters that needed change and a small light I was aware of. My experience was fine. I did have to wait to pay my bill because there was only one person doing closings and she was busy with a customer with a complaint. Obviously a minimum of two clerks at busy times would be a help. Also, just a suggestion that cars with completed service be stationed outside service area instead of in the rear parking where accidents seem likely to happen! More

Excellent Customer Service!! I cannot express how pleased I am/was with my first visit to your location! I cannot thank the service department enough for explaining things so tho I cannot express how pleased I am/was with my first visit to your location! I cannot thank the service department enough for explaining things so thoroughly that were and will be needed in order to keep my Santa Fe running great! Josh, Joe and Doug will always be excellent in my book!! Keep up the good work and kind and excellent customer service! 3 very professional and kind gentlemen! More

Oil Change Tire Rotation Well I had call early part of the week to schedule an appointment but couldn't get one; but the customer rep informed me that I could still bring my c Well I had call early part of the week to schedule an appointment but couldn't get one; but the customer rep informed me that I could still bring my car in and that she couldn't guarantee how long it would take. Upon arriving I informed the customer rep (Sean) about the phone conversation I had. To my surprise I was immediately taken in and didn't have to wait long. FANTASTIC!!! More