Antwerpen Hyundai Catonsville - Service Center

Friendly and fast Routine oil change went better than the last time partly due to the attendant, Dempsey, who was courteous and even offered to have my car washed for m Routine oil change went better than the last time partly due to the attendant, Dempsey, who was courteous and even offered to have my car washed for me. More

Great customer service Even though I was late for my appointment, Brooke greeted me with a smile. She got my information and showed me to the seating area. Brooke had to lea Even though I was late for my appointment, Brooke greeted me with a smile. She got my information and showed me to the seating area. Brooke had to leave for lunch and she came and informed me that she had to leave; however, another representative would take care of me. One of my tires had to be replaced and the service was done efficiently. I enjoyed this trip to Antwerpen in Catonsville. Thank you. More

Service Ben Washington as usual provided excellent service. The car was ready on time as promised. He even arranged for my daughter to drop it off and pick Ben Washington as usual provided excellent service. The car was ready on time as promised. He even arranged for my daughter to drop it off and pick it up for me. More

Very good and quick The experience was very good, the service was quick and the service people friendly and knowledgeable. Would take my car there anytime and recommend t The experience was very good, the service was quick and the service people friendly and knowledgeable. Would take my car there anytime and recommend to others. More

Easy fix! I called Hyundai Catonsville about a problem with my back tire going flat. Brooke in the service dept. was EXCELLENT. She got me scheduled right away, I called Hyundai Catonsville about a problem with my back tire going flat. Brooke in the service dept. was EXCELLENT. She got me scheduled right away, and when I got there she was very accommodating to me considering I had a sprained ankle! She even had the mechanic pull my car right up to the door so I wouldn't have to walk far. They patched my tire so I didn't have to buy a new one, and even changed my oil quickly on the spot when I asked. The whole trip only cost me $25 and I have had no problems with the tire since. I want to thank Brooke for making something that seemed very stressful to me, much less stressful. More

Did so in the following review. ?????What else do you want? Staff was very personable and helpful when I went to pick up the car and went over the repairs made to the car. ] Lois Di R ito Staff was very personable and helpful when I went to pick up the car and went over the repairs made to the car. ] Lois Di R ito More

Excellent service I was greeted with a professional and welcoming smile. The attitude shown to me was one service and kindness to take care of my concern. I was greeted with a professional and welcoming smile. The attitude shown to me was one service and kindness to take care of my concern. More

Service Ben Washington was very friendly and helpful. He seemed knowledgeable and made me feel as though i was well taken care of throughout my visit. Ben Washington was very friendly and helpful. He seemed knowledgeable and made me feel as though i was well taken care of throughout my visit. More

Troubleshoot, 7500 mile Che k Doug was patient and very helpful. I was having trouble with my car alarm and he took time to explain how it works and what might be causing the probl Doug was patient and very helpful. I was having trouble with my car alarm and he took time to explain how it works and what might be causing the problem. he also clearly explained the 7500 mile check and what it would include. More

Doug's Outstanding Fix to a Dealership SNAFU This dealership has been my primary service center for my Hyundai Elantra since I moved up to Baltimore and I've never really had any issues with ther This dealership has been my primary service center for my Hyundai Elantra since I moved up to Baltimore and I've never really had any issues with there service. In February I had called to make an appointment for an oil change and a multi-point inspection in which I brought my car to the dealership, dropped it off and was told that they did not have my appointment in the system. The tech who I had actually spoken with prior to that week on the phone was there and insisted I made it for a Tuesday and not President's day because it would have been to busy for me to make it on President's day. Wasn't pleased, but they did squeeze me in. Several hours later, I was called and told my car was ready for pick up, and when I inquired about the scraping noise on the rear tire of my car and what the brakes were at, he did not have an answer for me. Seeing as a brake inspection was included with the multipoint, It was disconcerting they didn't have an answer, but the service agent told me he would call me back and give me the details. Few hours later they called me and informed me that I had at least 5k on the back, and 10k on the front. The noise was still there and they informed me that it was likely the result of recent rain and salt from the roads in the winter. A few weeks later and the noise was still there and even worse. I had a friend look at my wheel and the back brake was beyond metal on metal. The rotor was scored to heck. Not sure if 5k miles left must have meant 5k miles ago? I immediately called up to the dealership and was able to speak with Doug. After explaining the situation, he asked me if I could bring it in, to which I was able, and said that he was going to work to make this thing right. I brought the car to the dealership and within 30 minutes, I received the multi point inspection I should have received weeks ago when I was there with my wallet open and asking for the service. Doug went above and beyond to make sure that I was not inconvenienced by this whole mess. I will still continue to use this dealership, but I will likely only work with Doug because of his professionalism, willingness to work with the customer, and ownership to make it right - even when it wasn't his mistake. More