Antwerpen Hyundai Catonsville - Service Center

Responsive and helpful Ben Washington was very helpful in understanding the service that my car required. He was responsive to my calls and provided options for different w Ben Washington was very helpful in understanding the service that my car required. He was responsive to my calls and provided options for different ways to repair the car. More

My Car Dealership for life I will recommend this dealership because of this gentleman who spend a lot of his time working with me to get my issues worked out. Thanks. I will recommend this dealership because of this gentleman who spend a lot of his time working with me to get my issues worked out. Thanks. More

Not a good experience My experience was pretty terrible. I came in to Hyundai Catonsville with my 2015 Elantra on May 29th. The car has a sluggish transmission and an en My experience was pretty terrible. I came in to Hyundai Catonsville with my 2015 Elantra on May 29th. The car has a sluggish transmission and an engine that's surging consistently. When I arrived at the service area at 1:15 for a 1:30 appointment, I was told by a gentleman named Ben that the entire diagnosing process would take about an hour. I asked specifically about that more than once, as I had to pick up my daughter at 5:00 pm. I assumed there would be plenty of time based on what I was told. Two and a half hours later another service technician, Doug, finally approached and told me what they had discovered. He said they were unable to detect the issues I had been experiencing. However, my battery was showing "poor" when they tested it, and that might be the cause of my problems. Key word- might. Replacing it would cost $330. I knew from my research that's almost $150 more than the average for replacing a battery in my particular vehicle. When I mentioned that, Doug said if I didn't replace my battery there I would be charged $135 as a diagnostic fee, so I might as well do it there instead of going somewhere cheaper. Gentlemen, you literally held my car hostage, and made an extra expenditure of $150 the only sensible way to retrieve my car. When I agreed to let them replace the battery, I asked Doug how long it would take, as I was already there more than double the estimated time I had been given. He told me half an hour. An hour and a half later I finally approached Doug to find out what was going on. At this point it was past 5, and I had been forced to make other plans for my daughter. He checked, and, looking embarrassed, came back to me and told me the car was back in the lot. Who know how long the work had been done. Also, he said, I had a brake light out, but they had replaced that for me for free. He also said he had been able to get the cost of the battery replacement down to $220 for me. That sounded great! And far more reasonable than the initial estimate. When I went to pay, however, I discovered that I HAD in fact been charged for the light replacement, and that the cost was NOT $220 but, in fact, more than $330. When I went back to Doug and said as much, he looked at me and said "Yeah, sorry." and went back to helping another customer. Finally, when I left the building to find an attendant to retrieve my car, there was no one to be found. I finally did find him he brought the car to me, only to get out and leave a stain on the seat and the smell of unwashed rear end and body odor inside the car. I drove home with the windows open, and had to clean and detail the interior to remove the stains and smell. I'm sure that sounds minor and laughable, but after everything else that happened, this was a truly terrible impression to leave me with. It's now a week later, and the car is still exhibiting the same problems. Problems that, if you sit in the car and leave it running for less than a minute, you can easily detect. I have no idea how the service people there were unable to detect ANYTHING after testing and driving the car. This leads me to believe that the techs there were uninterested in fixing the car's true problems, and instead wasted my time and money with a fix that was not part of the problem and solved literally nothing, but was much easier and cheaper for the dealership. I am, truth be told, completely furious about it. I now have to waste even more of my time and money fixing an issue that I trusted Hyundai Catonsville to take the time to find and fix properly, the first time. To recap, after nearly 5 hours at the dealership with very little communication, being manipulated with pricing that went from $330 to $220 to $330 again, and made filthy by the lot attendant, I will not be returning to this location. My reviews and lack of recommendations will reflect my poor experience as well. More

All around pleasant experience. Brook couldn't have been friendlier or more efficient. Our tire purchase and installation was "a piece of cake" ........good price and speedy service Brook couldn't have been friendlier or more efficient. Our tire purchase and installation was "a piece of cake" ........good price and speedy service. However, we were a little disappointed that your popcorn machine is gone! :} More

THE ESSENCE OF CUSTOMER SERVICE Brooke provided the essence in what you would want and expect in Customer SERVICE . She was personal , pleasant , efficient and extremely helpful in p Brooke provided the essence in what you would want and expect in Customer SERVICE . She was personal , pleasant , efficient and extremely helpful in providing the necessary solution to our needs. Whomever made this hire , hit a grand slam . If we can help it , NO other service rep will handle our account . WE say YES ! More

Coming to Hyundai for over 10 years I always bring my Hyundai's to this dealership. J have also purchased to brand new vehicles from here. The salesmen are very helpful. The service dept I always bring my Hyundai's to this dealership. J have also purchased to brand new vehicles from here. The salesmen are very helpful. The service dept, Sean always is respectful and courteous. They make sure my vehicle receives the care she needs. More

Awesome as Always As always every time I come to this dealership there is always a great experience. I've never had any problems that were not handled the first time ar As always every time I come to this dealership there is always a great experience. I've never had any problems that were not handled the first time around. The service guys are always clean when working on my vehicle, not leaving behind any trash. I would recommend this dealership to my dog if he was looking for a car. More

Excellent service I really was comfortable with my visit today as uaul I am. Brooke was very courteous and professional with my needs. I really appreciate the service r I really was comfortable with my visit today as uaul I am. Brooke was very courteous and professional with my needs. I really appreciate the service rendered to me. More

Great service I brought my car in for an oil change and they got my car in and out. I felt that my time was valued. I’ll definitely be back. I brought my car in for an oil change and they got my car in and out. I felt that my time was valued. I’ll definitely be back. More

Doug was awesome. Doug went beyond what i expected. I waited for my oil change and car wash, and I advised him that I only had 1 1/2 hours til had to leave for my next Doug went beyond what i expected. I waited for my oil change and car wash, and I advised him that I only had 1 1/2 hours til had to leave for my next appointment. He had me out of the dealership in 45 minutes. Wow! Even washed my car in that time. He was also nice. More