Antwerpen Hyundai Catonsville - Service Center

Ben Washington is the Best! I always have a great experience because of the service advisor, Ben Washington. He is courteous, professional and most importantly, honest. I alway I always have a great experience because of the service advisor, Ben Washington. He is courteous, professional and most importantly, honest. I always appreciate his straight forward guidance and trust his recommendations for service. Thank you, Ben! More

Excellent service Thank you for excellent service since the internet was down. By giving me an extra benefit that I can be used down the road for the I nconvience that Thank you for excellent service since the internet was down. By giving me an extra benefit that I can be used down the road for the I nconvience that was caused by internet being down I did not except that . This is why I like getting my vehicle serviced there More

Outstanding staff and service Each visit I’m greeted by pleasant and extremely knowledgeable staff. When talking with employees they always take the time to fully answer my questio Each visit I’m greeted by pleasant and extremely knowledgeable staff. When talking with employees they always take the time to fully answer my questions/concerns. Service Advisor Dempsey Gallant is amazing. There is a shop closer to me, but they don’t come close to the Catonsville Antwerpen service department. More

i really appreciate Antwerpen for all they do you all are always there and make it a happen even when i think its impossible SO, THANK YOU for all you do i dont see the names but whomever answers you all are always there and make it a happen even when i think its impossible SO, THANK YOU for all you do i dont see the names but whomever answers the phone is so sweet and all the people in the service center is wonderful More

Excellent Service My service was not just excellent, it was timely, and professional by all involved. I was ready to pay but was reminded that I had paid for oil chang My service was not just excellent, it was timely, and professional by all involved. I was ready to pay but was reminded that I had paid for oil change contract. Thanks. More

Great experience for problems you don’t want to have .... I appreciate The treatment my daughter received during our wait.. I didn’t get any names but the employees were very nice to her.. They gave her .... I appreciate The treatment my daughter received during our wait.. I didn’t get any names but the employees were very nice to her.. They gave her balloons in brought her snacks she had a blast at a car dealership.. Who would have thought... thanks guys More

Getting better My new advisor Brooke is awesome. Before her the advisors were all very mean or rushy. I really like her. Even though there was a list of things i nee My new advisor Brooke is awesome. Before her the advisors were all very mean or rushy. I really like her. Even though there was a list of things i need for my car her demeanor was so pleasant I'm looking forward to going back to be handled by Mrs. Brooke More

Responsive and helpful Ben Washington was very helpful in understanding the service that my car required. He was responsive to my calls and provided options for different w Ben Washington was very helpful in understanding the service that my car required. He was responsive to my calls and provided options for different ways to repair the car. More

My Car Dealership for life I will recommend this dealership because of this gentleman who spend a lot of his time working with me to get my issues worked out. Thanks. I will recommend this dealership because of this gentleman who spend a lot of his time working with me to get my issues worked out. Thanks. More

Not a good experience My experience was pretty terrible. I came in to Hyundai Catonsville with my 2015 Elantra on May 29th. The car has a sluggish transmission and an en My experience was pretty terrible. I came in to Hyundai Catonsville with my 2015 Elantra on May 29th. The car has a sluggish transmission and an engine that's surging consistently. When I arrived at the service area at 1:15 for a 1:30 appointment, I was told by a gentleman named Ben that the entire diagnosing process would take about an hour. I asked specifically about that more than once, as I had to pick up my daughter at 5:00 pm. I assumed there would be plenty of time based on what I was told. Two and a half hours later another service technician, Doug, finally approached and told me what they had discovered. He said they were unable to detect the issues I had been experiencing. However, my battery was showing "poor" when they tested it, and that might be the cause of my problems. Key word- might. Replacing it would cost $330. I knew from my research that's almost $150 more than the average for replacing a battery in my particular vehicle. When I mentioned that, Doug said if I didn't replace my battery there I would be charged $135 as a diagnostic fee, so I might as well do it there instead of going somewhere cheaper. Gentlemen, you literally held my car hostage, and made an extra expenditure of $150 the only sensible way to retrieve my car. When I agreed to let them replace the battery, I asked Doug how long it would take, as I was already there more than double the estimated time I had been given. He told me half an hour. An hour and a half later I finally approached Doug to find out what was going on. At this point it was past 5, and I had been forced to make other plans for my daughter. He checked, and, looking embarrassed, came back to me and told me the car was back in the lot. Who know how long the work had been done. Also, he said, I had a brake light out, but they had replaced that for me for free. He also said he had been able to get the cost of the battery replacement down to $220 for me. That sounded great! And far more reasonable than the initial estimate. When I went to pay, however, I discovered that I HAD in fact been charged for the light replacement, and that the cost was NOT $220 but, in fact, more than $330. When I went back to Doug and said as much, he looked at me and said "Yeah, sorry." and went back to helping another customer. Finally, when I left the building to find an attendant to retrieve my car, there was no one to be found. I finally did find him he brought the car to me, only to get out and leave a stain on the seat and the smell of unwashed rear end and body odor inside the car. I drove home with the windows open, and had to clean and detail the interior to remove the stains and smell. I'm sure that sounds minor and laughable, but after everything else that happened, this was a truly terrible impression to leave me with. It's now a week later, and the car is still exhibiting the same problems. Problems that, if you sit in the car and leave it running for less than a minute, you can easily detect. I have no idea how the service people there were unable to detect ANYTHING after testing and driving the car. This leads me to believe that the techs there were uninterested in fixing the car's true problems, and instead wasted my time and money with a fix that was not part of the problem and solved literally nothing, but was much easier and cheaper for the dealership. I am, truth be told, completely furious about it. I now have to waste even more of my time and money fixing an issue that I trusted Hyundai Catonsville to take the time to find and fix properly, the first time. To recap, after nearly 5 hours at the dealership with very little communication, being manipulated with pricing that went from $330 to $220 to $330 again, and made filthy by the lot attendant, I will not be returning to this location. My reviews and lack of recommendations will reflect my poor experience as well. More