Antwerpen Hyundai Catonsville - Service Center

Great staff and great service. I have purchased two vehicles at Antwerpen Hyundai Catonsville and I never go anywhere else for service on my cars. vehicles at Antwerpen Hyundai Catonsville and I never go anywhere else for service on my cars. More

A big thank you to Anthony! He made the buying experience pleasurable! We will ask for him personally when we need our next vehicle. Great customer service!! experience pleasurable! We will ask for him personally when we need our next vehicle. Great customer service!! More

Very disappointed. Thank you for the opportunity to comment. I brought my 2017 Sonata in on 7/20 for routine maintenance. I was very disappointed with the lack of dist Thank you for the opportunity to comment. I brought my 2017 Sonata in on 7/20 for routine maintenance. I was very disappointed with the lack of distancing and mask wearing on the part of sales and service staff. The customers in the waiting area all wore masks, but there was not enough seating, so distancing could not adequately take place. There were an average of 10 of us there most of the time. Many of the sales staff had masks, but did not wear them consistently, or did not pull them up over their noses. Yet they talked with each other and got quite close. The worst offenders were the woman in finance (not Yessica) and the woman with white hair who sits behind the waiting area. She sneezed without covering her nose or mouth as I was walking in and didn't wear a mask most of the time. In the service area, I had to use unsanitized pens twice, both before and after service. Also, I was unable to enter my credit card myself, but the woman at the desk had to put it in the machine. The service manager got very close to me to explain something, and I had to ask him to step back and put his mask on. Overall, I was there for 3 hours and this was a very stressful experience. I bought my car at Antwerpen and was satisfied with that experience. But now, I am seriously considering finding somewhere else to go for service. Your practices are definitely not up to standard. More

Fixed the coolant tank but I still hear the squeaking noise. It seems that the squeaking issue was not addressed. It inconvenient for me to have to come back and leave my car again, especially during COVID-19. It seems that the squeaking issue was not addressed. It inconvenient for me to have to come back and leave my car again, especially during COVID-19. More

Awesome service. Always a pleasure to bring my car here. The sales representatives and all the employees are always very friendly and helpful. I recommend Hyundai to all my friends. The sales representatives and all the employees are always very friendly and helpful. I recommend Hyundai to all my friends. More

My service was completed and I didn’t know so I sat there for van extra hour. I was in another waiting area across the hall because we need to stay 6 ft apart. for van extra hour. I was in another waiting area across the hall because we need to stay 6 ft apart. More

Great customer service Made an appointment - arrived on time- had a seat and read till car was finished car is running well - that is all I ask Thank you Made an appointment - arrived on time- had a seat and read till car was finished car is running well - that is all I ask Thank you More

The service center is very well organized. Check in for appointment went extremely quick and easy. Sean was very professional and courteous. Overall experience was much better than expected. appointment went extremely quick and easy. Sean was very professional and courteous. Overall experience was much better than expected. More

On this occasion, the work that was requested was not completed on my departure and I had to return the same day because someone did not do their job completed on my departure and I had to return the same day because someone did not do their job More

Repair of a lingering car problem My vehicle had a "check engine" light on for several weeks. Many attempts were made to correct the problem and the customer service and service depart My vehicle had a "check engine" light on for several weeks. Many attempts were made to correct the problem and the customer service and service department teams went to extremes to make sure that it was finally corrected. Hooray! More