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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,215 Reviews of Antwerpen Hyundai Catonsville - Service Center
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July 30, 2020
Not too happy this time around Left my wife's vehicle for maintenance service on a Sunday night for service on following Monday, no one called to let me know service was completed, Left my wife's vehicle for maintenance service on a Sunday night for service on following Monday, no one called to let me know service was completed, thinking maybe they were really busy, expected a late call, only knew after 5 pm Monday when I called for an update. Although paperwork indicates fluid check etc. etc, fluids were not topped and the cover to the radiator reservoir tank was missing! Usually I get a nice wash and vac but didn't get that this time around as well although my wife asked for a wash and was advised by service advisor it would get done, but it was not as important as the missing part. I called to advise of issues and they have to shuttle the part to my home when part arrives at dealership which is much appreciated since we live quite far . Never had any issues with service before. Our experience here has always been a positive one until this one, hope this improves since we really like the dealership, maybe a more efficient check off once service is completed rather than leading you to believe and trust it has been done when you sign off upon return of your vehicle. More
by nai9865
Verified Customer
July 29, 2020
My visits are always great, Lilly is always professional, and punctual. She made space for me to come in when they were full of appointments and even then I didn’t have to wait long for my service. Thank you and punctual. She made space for me to come in when they were full of appointments and even then I didn’t have to wait long for my service. Thank you. More
by kennaydradavis3
Employees Worked With
July 29, 2020
Fast and easy service, car didn't take long to complete. Work was done, wish there was time for it to get washed but it was ok. Lilly was sweet and nice and helpful. Work was done, wish there was time for it to get washed but it was ok. Lilly was sweet and nice and helpful. More
by jrizon46
Employees Worked With
Lilly was awesome!!
July 28, 2020
Poor Customer Service Waited three hours for an oil change; ;with an appointment. Unacceptable service. Did not start working on the car until I asked about the status. Waited three hours for an oil change; ;with an appointment. Unacceptable service. Did not start working on the car until I asked about the status. More
by DONNATHINS
Employees Worked With
Service department
July 27, 2020
Oil Change I had an appointment for an oil change on Saturday morning. The service department team was polite, informative and professional. The dealership was c I had an appointment for an oil change on Saturday morning. The service department team was polite, informative and professional. The dealership was clean and cool. More
by LAST912
Employees Worked With
Jason Makpewo
July 26, 2020
The lite skin black girl who works in the service department very unprofessional. I would not use the service department again. She was rude and told me I could go elsewhere. department very unprofessional. I would not use the service department again. She was rude and told me I could go elsewhere. More
by OLIVERALETHA
Employees Worked With
She works in services department lit skin black girl unprofessional
July 26, 2020
Ongoing Problem with Steering Column I have had my car in for service 5 times for the same issue with a noise in the steering column and I have spoken to at least 6 people about this. I have had my car in for service 5 times for the same issue with a noise in the steering column and I have spoken to at least 6 people about this. More
by MAUREENLEISA
July 25, 2020
This dealership is very professional, clean the customer service is wonderful, hospitality is awesome, everyone is so friendly, I would recommend anyone to this dealership, thanks Antwerpen Hyundai service is wonderful, hospitality is awesome, everyone is so friendly, I would recommend anyone to this dealership, thanks Antwerpen Hyundai More
by MITZIEFLEMMING
Employees Worked With
July 25, 2020
Good Service Experience, But I was very pleased with Lily, my service manager, but when I was told my car was ready to be picked up, it was still not fixed and required two more d I was very pleased with Lily, my service manager, but when I was told my car was ready to be picked up, it was still not fixed and required two more days of service because the ignition cylinder needed to be replaced (a new one had to be ordered). A simple road test would have indicated that there was still a problem. Lily did the additional work at no charge and gave me a discount on the other repairs that were needed. It was an expensive visit and the maintenance required six days to complete, but I was satisfied with the end result when my car was finally ready. More
by Scott McClure
Employees Worked With
Lily
July 24, 2020
Excellence Clean, Safe, and friendly. Always buy my cars from this dealership even though I hated the dumb stupid and degrading commercials of the late 90s and 2 Clean, Safe, and friendly. Always buy my cars from this dealership even though I hated the dumb stupid and degrading commercials of the late 90s and 2000s. Only the service received from Linda Chandler keeps my family coming back to this dealership. More
by jadefox1
