Antwerpen Hyundai Catonsville - Service Center

HORRIBLE SERVICE FOR THE 5TH TIME IN A ROW!!! BE CAREFUL FOLKS! I have now owned 2 vehicles from Hyundai. Started with a 2013 sonata and now have a 2015 sonata. I began attending this specific dealership FOLKS! I have now owned 2 vehicles from Hyundai. Started with a 2013 sonata and now have a 2015 sonata. I began attending this specific dealership after my engine went up due to a improper oil change done at Firestone on liberty road. At that time the service with the 2013 sonata was decent. After obtaining the 2015 (Nov 2020 will make it 2 years now owing this vehicle) from this dealership I felt confident that my car could and would be serviced properly moving forward but that has not been the case.......AT ALL! Majority of my visits have not gone well since having the 2015. The very 1st thing that caught my attention was that I was no longer receiving the multi-point inspection report and had to request for one EVERY VISIT. Although your dealership documents states that the costumer receives this report which highlights potential issues in other areas. On my last FIVE visits, I have experienced a mix of extensive delays for simple services including oil changes, tire rotations, and alignments. The engine in the 2015 went up on me due to yet another improper oil change. (Yup improper oil change done at the DEALERSHIP) I’ve have been mislead and lied to where I’ve specifically asked for certain services to be completely and they were not but the dealership still attempted to charge for service. I’ve called out this dealership numerous times on flaws and continued to return giving the benefit of the doubt just to be extremely disappointed. I still have service to be completely but it is in my best interest to go to a new dealership. This location will smile in your face and stab you before you leave the door. Be extremely careful, extra cautious, and CHECK BEHIND THEM BEFORE LEAVING!!! You might of paid a pretty penny for nothing to be done... More

they were very friendly and prompt with getting my car serviced. I truly appreciated their assistance with everything. I received Pretty fast service! Thank you serviced. I truly appreciated their assistance with everything. I received Pretty fast service! Thank you More

Oil Change I brought my car in for the first time to have a 7,000 oil change. At the time of purchase of my vehicle, I also purchased the additional free oil cha I brought my car in for the first time to have a 7,000 oil change. At the time of purchase of my vehicle, I also purchased the additional free oil change plan using the more expensive synthetic oil not blended. When dropping off my car I made sure to explain that I had this plan, asked if it was on my record and was advised yes. After picking up my car, I noticed the window sticker notated next oil change was in 3,000 miles. I called to ask why and the same person explained that's normal with oil changes. I asked why I was told the plan I bought was explained to me to only need to be changed at 7,000 miles. She then explained that was not the oil change done on my car. I had to bring it back the same day to have the correct service done. While very apologetic and washed my car for the inconvenience, this was not a good first impression. One last comment, I cannot submit this review without selecting an employee I worked with. I have no idea as you have not listed the service employees so I'm just selecting a name to get this review submitted which makes no sense. You should have other choices such as N/A or Unknown. More

Had an appointment to replace door handle 2 weeks ago. Showed.up for appointment and handle hadn't been painted. Told I'd be called Monday or Tuesday. I waited 2 weeks and called today. Door handle lo Showed.up for appointment and handle hadn't been painted. Told I'd be called Monday or Tuesday. I waited 2 weeks and called today. Door handle lost.in the shuffle. I have an appointment next Friday. Oh, and first, they forgot to order it. 5 weeks later ? More

Everyone is really nice and friendly and knowledgeable and the environment is clean and safe and the employees are respectful and courteous they deserve a five star and the environment is clean and safe and the employees are respectful and courteous they deserve a five star More

Not too happy this time around Left my wife's vehicle for maintenance service on a Sunday night for service on following Monday, no one called to let me know service was completed, Left my wife's vehicle for maintenance service on a Sunday night for service on following Monday, no one called to let me know service was completed, thinking maybe they were really busy, expected a late call, only knew after 5 pm Monday when I called for an update. Although paperwork indicates fluid check etc. etc, fluids were not topped and the cover to the radiator reservoir tank was missing! Usually I get a nice wash and vac but didn't get that this time around as well although my wife asked for a wash and was advised by service advisor it would get done, but it was not as important as the missing part. I called to advise of issues and they have to shuttle the part to my home when part arrives at dealership which is much appreciated since we live quite far . Never had any issues with service before. Our experience here has always been a positive one until this one, hope this improves since we really like the dealership, maybe a more efficient check off once service is completed rather than leading you to believe and trust it has been done when you sign off upon return of your vehicle. More

Fast and easy service, car didn't take long to complete. Work was done, wish there was time for it to get washed but it was ok. Lilly was sweet and nice and helpful. Work was done, wish there was time for it to get washed but it was ok. Lilly was sweet and nice and helpful. More