Antwerpen Hyundai Catonsville - Service Center

The customer service was terrible. I scheduled an appointment for an oil change with multi-point inspection and factory recall (Hyundai recall number 189) in advance. I arrived on-time I scheduled an appointment for an oil change with multi-point inspection and factory recall (Hyundai recall number 189) in advance. I arrived on-time (actually bit early). They took my car for service 1 hours and 30 minutes after I got there. No one bothered to update me about any progress. I had to ask two times about the expected completion of my service. I had bought a prepaid oil change package from this dealership, but the service adviser did not look properly and gave me the regular charge estimate for the oil change. I pointed out that I had already paid for the oil change package and I should not be charged for this service. She checked and realized I was right, so she told me I wouldn’t be charged. At the end of the service I asked for a multi-point inspection report, her answer was that they did not have paper to give me the report. The time they took to do the oil change, multi-point inspection and perform recall was less than 25 minutes. In between this service adviser approached me stating that my car battery needed replacement, however the service before had tested my battery without any issue. Overall, I feel like I waited far too long, and then was given subpar, rushed service (that may not have been done properly). Now, I must go somewhere else to recheck my car, but this was the only nearby Hyundai authorized dealership. I would not recommend this dealership. More

The service was fast also the co workers were kind , respectful , patient and supporting. This is what you call good service and I will be back again. Thank you stay safe God bless respectful , patient and supporting. This is what you call good service and I will be back again. Thank you stay safe God bless More

The customer service was awesome, I was able to get same day service for a check engine. I was very grateful with my fast service day service for a check engine. I was very grateful with my fast service More

Oil Change Plus I brought my car in for an oil change and at the age of eighty-five, I expected the dealer to find something else to charge me for, especially since I I brought my car in for an oil change and at the age of eighty-five, I expected the dealer to find something else to charge me for, especially since I mentioned that the car sometimes does not start when I don't drive it for three or four weeks or more and it rains. They checked it out and found no reason for it not to start and so charged me only for the oil change.. I have not had a problem since. Thanks folks. More

Satisfied with the visit. The service people were able to repair the tire leak and save me the cost of a new tire. You will have to ask them why the charge for this service was The service people were able to repair the tire leak and save me the cost of a new tire. You will have to ask them why the charge for this service was 000.00. More

Service Have always had a pleasant service experience at this dealership. I also like the availability of a ride service. The gentleman who drives the van is Have always had a pleasant service experience at this dealership. I also like the availability of a ride service. The gentleman who drives the van is very friendly. More

Service was fast an efficient was pleased with the service will visit again. Car was ready when I got there and was check out fast service will visit again. Car was ready when I got there and was check out fast More

Great & fast service, all associates were clear and friendly. Would recommend to other people for their car to be serviced. Lots of deals are available as well. friendly. Would recommend to other people for their car to be serviced. Lots of deals are available as well. More

Price for 15K maintenance package all over the place; dealership pushing “recommended” services that can effectively double the cost of the services recommended by manufacturer. No offering of a choice, dealership pushing “recommended” services that can effectively double the cost of the services recommended by manufacturer. No offering of a choice, just assumes you want other dealership “recommended” services, without being given a choice or explaining bases for various prices. More

I have bought three vehicles from them, and although the deal may have been good. The number 1 reason I keep coming back is because of they're Service Dept. deal may have been good. The number 1 reason I keep coming back is because of they're Service Dept. More