Antwerpen Hyundai Catonsville - Service Center

I brought my car in, for an appointment, on the Monday before Christmas at 8:30 a.m. The outside mirror on the driver's side was not heating, and the interior lights on the driver's side were not working before Christmas at 8:30 a.m. The outside mirror on the driver's side was not heating, and the interior lights on the driver's side were not working. My service advisor Mr. Hussain called me to ask if wanted to get some additional work (new tires, balancing,alignment, break fluid, and resurfacing the rotors. I agreed to get that work done. He called me back to let me know that a part had to be ordered for the mirror, and that the car would not be ready until Tuesday, Christmas Eve.. He called me at about noon on Tuesday to let me know that the car was ready. I had to pick up a family member at the airport at 2:00 p.m., so I told him that I would pick up the car at 1:00 p.m., since it was on my way. He informed me that the shop was closing at 2:00. I got there a little after 1:00 & went to the cashier to pay my bill. I noticed that the discount that I had brought in had not been included in the bill. She took me to Mr. Hassain & after conferring with his boss, attended to it. When I got into the car, I checked the lights. They were working. Then checked the mirror, that was working fine, but not heating. The mirror was broken, and would only allow me to see 1/2 of the passing lane on the driver's side. Since your shop was about to close, and I doubted if a technician could make the repair in time for me to get to the airport, I left. At about 10:00 on Christmas day, I sent Mr. Hussain a text message asking for an appointment to make the repair. When I didn't hear from Mr. Hussain until about 10:00 a.m., I drove to the dealership. Mr. Hussain saw me immediately, and told me that he would have the technician who worked on the mirror, make the correction. After waiting for more than an hour Mr. Hussain informed me that I parts had to be ordered, and that he would contact me when they arrived. I came in to have 2 items repaired. After 3 trips to Antwerpen, spending almost $2,000, and a week later, one of the 2 repairs that I initially needed have not been completed. More

Forget all the service perks they dangle in front of you when selling you a car. You will NEVER talk to the service department and yes, they will hang up on you. I'm a 3 time Antwerpen buyer and just had to when selling you a car. You will NEVER talk to the service department and yes, they will hang up on you. I'm a 3 time Antwerpen buyer and just had to pay elsewhere for my first oil change. Not to mention tire issues. More

very satisfied with the service and attention i got. They went above and beyond to satisfy my wife. They went above and beyond to satisfy my wife. More

Great Customer Service-Thank you Ellery for keeping me posted on the work required for my vehicle. I have been a loyal customer for over 20 years at Antwerpen Hyundai Catonsville and their staff have alw posted on the work required for my vehicle. I have been a loyal customer for over 20 years at Antwerpen Hyundai Catonsville and their staff have always been attentive, prompt and professional. Thank you! More

Dropped it off in the morning. Told them work was done by 5. Had it ready at 4:50pm so right on time I suppose haha. No issues. Told them work was done by 5. Had it ready at 4:50pm so right on time I suppose haha. No issues. More

Here's how my day went drop my car off at 7 that's 7 in this morning for my 930 appointment first car from 1145pm-0132pm been calling to check on the status of my vehicle. The dealership kept hanging up on this morning for my 930 appointment first car from 1145pm-0132pm been calling to check on the status of my vehicle. The dealership kept hanging up on me finally got them around 0150 pm finally spoke to a service representative told them I was across the street and decided to wait sat down in the lobby chair only to sit on a crack pipe in the chair. Get my car to see the check engine light on. Asked about the trouble shoot code rep tells me that I should have said something got to auto zone got the code for the thermostat which is part of the coolant system to have checked. Heard a buzz from the cabin motor so guess where I am at right now for them to tell me oh the mechanics left at 5 o clock. More

Horrible service department. No one returns call. Been trying for 2 months to complete the service I need done. Think twice about purchasing a car here No one returns call. Been trying for 2 months to complete the service I need done. Think twice about purchasing a car here More

The staff was very welcoming and took the time to explain the entire process. They even stayed late to accommodate us. We were very impressed with the service. Definitely, recommend to my friends and fami the entire process. They even stayed late to accommodate us. We were very impressed with the service. Definitely, recommend to my friends and family More

Too long waiting time. Bad reservation experience. It took a whole month to reserve a service. Bad reservation experience. It took a whole month to reserve a service. More

The service was easy and convenient. Sabrina Tolley gave excellent service and is very knowledgeable. Sabrina Tolley gave excellent service and is very knowledgeable. More