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Antwerpen Hyundai Catonsville - Service Center
Baltimore, MD
1,221 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,221 Reviews of Antwerpen Hyundai Catonsville - Service Center
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August 30, 2025
April, customer service representative delivered outstanding service. Courteous, welcoming. Made recommendations and patiently answered all my questions. Made my visit pleasant. outstanding service. Courteous, welcoming. Made recommendations and patiently answered all my questions. Made my visit pleasant. More
by fassouman
Employees Worked With
April Birchfield.
August 09, 2025
They told me one time (12pm) I ended up getting my vehicle back at 7pm and they kept telling me a time but it wasn’t right. Thank you to Che, She SHOULD be the SERVICE MANAGER! vehicle back at 7pm and they kept telling me a time but it wasn’t right. Thank you to Che, She SHOULD be the SERVICE MANAGER! More
by Shelah Johnson
Employees Worked With
August 08, 2025
Fantastic service! God bless you all for the services provided. Nice and clean environment, fabulous God bless you all for the services provided. Nice and clean environment, fabulous More
by albar21
June 11, 2025
I was so glad when they open. I took my car in for regular maintenance and I was greeted by Che Harris. Cha was very helpful, very informative and made me feel like a valuable cus I took my car in for regular maintenance and I was greeted by Che Harris. Cha was very helpful, very informative and made me feel like a valuable customer. She made sure to keep me a breast of everything that was happening to my vehicle, she even informed me I could watch the work being done on the screen in the waiting area. I will continue to take my car back there for service. Thanks More
by sheria42
Employees Worked With
May 13, 2025
I did my maintenance May08 and get two days May 10 later alert show low oil engine and when I called services told Me I can’t prove that there is something wrong happened in maintenance and I should go to d alert show low oil engine and when I called services told Me I can’t prove that there is something wrong happened in maintenance and I should go to different dealer as they have no available appointments in next 10 days to check the car when I told her to escalate the car gave me appointment next day . More
by monakouta
Employees Worked With
Not sure the one take call
April 29, 2025
My help from Sabrina Tolley was excellent. She helped me with my extended warranty and answer all my questiion. She is extremely nice to deal with helping me get the work done on my car. T She helped me with my extended warranty and answer all my questiion. She is extremely nice to deal with helping me get the work done on my car. Thank you so much Sabrina More
by slingo1021@verizon.net
Employees Worked With
April 17, 2025
Good service, personable sales reps and service reps. Fast in fast out would refer anyone to Antwerpen. Thank you Fast in fast out would refer anyone to Antwerpen. Thank you More
by evonnersewell
Employees Worked With
April 07, 2025
Every time I’ve visited this dealership, something has gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During my most recent visit, I scheduled a recall and oil change with the understanding that I would be waiting on-site. After three hours of waiting with no updates, I finally asked for a status update and was told I had been scheduled for a drop-off — completely incorrect, as my confirmation clearly stated it was a wait appointment. At that point, my car hadn’t even been touched. I then waited another three hours for the service to be completed. Over that time, I was promised updates that never came, and twice the service manager told me the car would be ready in “10 to 15 minutes” — which turned into another hour the first time, and 40 more minutes the second. This visit was the final straw. SIX HOURS is completely UNACCEPTABLE. Stop overbooking. Stop burning out your workers to the point that service becomes an afterthought. And most importantly, communicate better with your PAYING customers. It’s honestly disgusting that this is the only Hyundai service center in the area, and this is how it operates. I’ve been loyal to the Hyundai brand for years because I love the vehicles — but the service experience here is consistently the worst part of ownership. I sincerely hope things improve when you move to your new location. Leave this poor service and bad reputation behind — because this is not it. At all!!! More
by Dre
January 17, 2025
The service was great. The car was ready early. The cost was less than what I was told. The car was ready early. The cost was less than what I was told. More
by Bishop
Employees Worked With
December 31, 2024
I brought my car in, for an appointment, on the Monday before Christmas at 8:30 a.m. The outside mirror on the driver's side was not heating, and the interior lights on the driver's side were not working before Christmas at 8:30 a.m. The outside mirror on the driver's side was not heating, and the interior lights on the driver's side were not working. My service advisor Mr. Hussain called me to ask if wanted to get some additional work (new tires, balancing,alignment, break fluid, and resurfacing the rotors. I agreed to get that work done. He called me back to let me know that a part had to be ordered for the mirror, and that the car would not be ready until Tuesday, Christmas Eve.. He called me at about noon on Tuesday to let me know that the car was ready. I had to pick up a family member at the airport at 2:00 p.m., so I told him that I would pick up the car at 1:00 p.m., since it was on my way. He informed me that the shop was closing at 2:00. I got there a little after 1:00 & went to the cashier to pay my bill. I noticed that the discount that I had brought in had not been included in the bill. She took me to Mr. Hassain & after conferring with his boss, attended to it. When I got into the car, I checked the lights. They were working. Then checked the mirror, that was working fine, but not heating. The mirror was broken, and would only allow me to see 1/2 of the passing lane on the driver's side. Since your shop was about to close, and I doubted if a technician could make the repair in time for me to get to the airport, I left. At about 10:00 on Christmas day, I sent Mr. Hussain a text message asking for an appointment to make the repair. When I didn't hear from Mr. Hussain until about 10:00 a.m., I drove to the dealership. Mr. Hussain saw me immediately, and told me that he would have the technician who worked on the mirror, make the correction. After waiting for more than an hour Mr. Hussain informed me that I parts had to be ordered, and that he would contact me when they arrived. I came in to have 2 items repaired. After 3 trips to Antwerpen, spending almost $2,000, and a week later, one of the 2 repairs that I initially needed have not been completed. More
by mbcheatham
