
Antwerpen Hyundai Catonsville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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I received the BEST service from Joel Williamson. I told him what I was looking for, and he listened. Didn’t try to sell me something that was “almost” what I wanted. He searched around and found the I told him what I was looking for, and he listened. Didn’t try to sell me something that was “almost” what I wanted. He searched around and found the EXACT model, down to the color, and had it for me in two days. TWO DAYS! He worked hard to make sure I got the terms that I needed. I will 100% recommend him to everyone that is in the market for a new car. And when I got to the finance department, Angel Cooper was a BOSS! She handled everything so smoothly, and even added a little humor. This was by far THE BEST car-buying experience I have ever had! More
Amazing service for myself and spouse. My salesperson Mrs. Linda was the bomb. She showed care. My salesperson Mrs. Linda was the bomb. She showed care. More
The whole process took way too long. even after all of that time, I had to wait an additional 30 minutes for someone to to down the road to fuel the car. It perplexes me as to whey tha even after all of that time, I had to wait an additional 30 minutes for someone to to down the road to fuel the car. It perplexes me as to whey that was not done much sooner. More
No one answers the phone; had to drive to dealership for appointment. Left car for service, they sent an electronic quote which I had questions on but I signed and returned anyway. CSR never read the author appointment. Left car for service, they sent an electronic quote which I had questions on but I signed and returned anyway. CSR never read the authorization so no one worked on my car for 1 week. I called after several days for status...no one answered the phone. After several days I get thru to service desk and the CSR tells me, "Oh, yes, you DID authorize the service. We'll get started right away, likely have the car this afternoon." No call, no car. I call the next morning (3x) finally get thru and another employee tells me "Oh, it will be 2-3 WEEKS. They didn't tell you that when you dropped it off. Oh well, I can give you the VM of someone else." Click. If I could turn back time, I would NEVER AGAIN take my car into this dealership. It's a shame as they are most convenient to my home but convenience does not outweigh courtesy. They don't need to move to bigger, fancier quarters across the street. By the time the building is done, they will have driven all of their customers away. More
Dealership is clean and welcoming. Everyone is helpful. I would definitely recommend them to someone else. Everyone is helpful. I would definitely recommend them to someone else. More
Although we had issues with delays on a previous warranty issue at this dealer, this time we have been given priority and everything has moved quickly with both the dealer and Hyundai corporate taking full r issue at this dealer, this time we have been given priority and everything has moved quickly with both the dealer and Hyundai corporate taking full responsibility. The problem is the Sonata oil loss issue and our service advisor worked hard to get us enrolled in the corporate remediation program. We were anxious that this would be a warranty struggle and are so relieved that we have received excellent service. More
James was very helpful with the whole process. He gave accurate information up front and kept me regularly notified while waiting for the vehicle to arrive at the dealership. On the day of the sal He gave accurate information up front and kept me regularly notified while waiting for the vehicle to arrive at the dealership. On the day of the sale he had all the paperwork and extra information ready to go, making the whole process go by quick. More
Extremely slow customer service and response time. Called and chatted with the service rep multiple times over a week to get my SUV serviced for a recall notice. Never received a call back to setu Called and chatted with the service rep multiple times over a week to get my SUV serviced for a recall notice. Never received a call back to setup an appointment even after leaving my contact info on their voicemail. After 4 or 5 attempts, I was finally able to make an appointment. When I picked up my SUV, I found a leftover parts box, trash and a plastic cover in my backseat. I'm not sure if this was part of the original broken plastic part or something that should have been installed. More
I love this dealership. As soon as I open the door I'm welcomed with a smile and a great customer service. James is my guy always!! As soon as I open the door I'm welcomed with a smile and a great customer service. James is my guy always!! More