Antwerpen Hyundai Catonsville

My car was brought in the night before after hours by my daughter. She tried to get in the side door for key drop off. It was locked, however someone working behind the desk sat there looking at her but did daughter. She tried to get in the side door for key drop off. It was locked, however someone working behind the desk sat there looking at her but didn’t budge to offer any help. The roll up door to garage was opened so she walked in there yelling for someone. He politely took the key and said he’d put it where it belonged. The next day beginning a few minutes after 3 I tried calling to see if my car was complete. First time I was on hold over 8 minutes with a recording please don’t hang up. I didn’t, but I guess after a certain amount of time the recording hangs up on you. I called again and the same thing happened. Not once but twice. Finally just before 4pm after waiting with recording someone from service dept picked up. I told her who I was , she told me not everything was completed on my car. I asked to speak with the manager. He called me back 20 minutes later. I explained to him I wasn’t happy with the way things started with my daughter dropping the car off. He’s almost telling me I’m not telling the truth about my daughter trying to get in the doors. He shouted out ‘ I was there myself’ no one came in. I told him I’d be over after hours to pick it up. He told me he’d have the car down and someone would be available to take my payment when we got there. We got the, I go in the side door speak to the lady at the desk, she knows nothing. She had a ticket and key waiting there for someone else. She walked away and said I’ll try with someone in the back. She came back several minutes later the girl back there said she wasn’t told anything about me coming to get my car. Finally she said if I could pay cash she could help. I payed her she gave me my keys and said they don’t know where it is. I’m standing outside not knowing what direction to go. They said to push the alarm and look for lights. Thankful my daughter waited in her car for me since it was very dark. I started walking up the hill and a gentleman comes out and said you looked distressed can I help. I told him I was looking for my car. He told me to go back down to my daughter he’d help me. And he did, said he didn’t work on the Hyundai side but wanted to help cause could clearly see I was upset. I truly appreciated his kindness. But I couldn’t be more disappointed in the service department. From start to finish. The work such as oil change ,etc and recall was fine. But the mirror on the passenger side still shakes in the wind when I drive. They didn’t touch it . The paper said something about a light on passenger side was out. I’m not an idiot, I had everything listed that needed attention. You have my car an entire day and it’s still not right. Please tell Jack that’s not good service and I’m not happy. More

Corey Daniels is an amazing agent! He went over and beyond his duties to be sure I was comfortable with my purchase! He continues to be helpful even after my purchase! I feel comfortab He went over and beyond his duties to be sure I was comfortable with my purchase! He continues to be helpful even after my purchase! I feel comfortable calling him with any questions I may have. Best agent ever! More

I appreciate that when I called to inquire about the Elantra the sales person Tyrone didn't try to sell me something that was there but not what I was looking for. He was upfront and straight with me. Elantra the sales person Tyrone didn't try to sell me something that was there but not what I was looking for. He was upfront and straight with me. More

The salesperson Roland was awesome. He took care of all of my needs. The dealership as a whole was great and they have now got another customer for life. And I will be making recommenda He took care of all of my needs. The dealership as a whole was great and they have now got another customer for life. And I will be making recommendation's to all friends, family and co- workers that are looking for a vehicle to Antwerpen.... More

The customer service is ecstatic, they’re very helpful and patient with everyone. I would definitely recommend their services to future clients. and patient with everyone. I would definitely recommend their services to future clients. More

Great experience for the last 2 purchases. Would recommend to everyone 👍 love the team. Yes Would recommend to everyone 👍 love the team. Yes More

Great customer service. Everyone was friendly & pleasant. Joel Williamson is the best! Go see him!!! Everyone was friendly & pleasant. Joel Williamson is the best! Go see him!!! More

Great customer service and attentiveness for my recent transaction . Will recommend to others thanks again transaction . Will recommend to others thanks again More

I was able to come in for my appointment and get service immediately. My appointment was at 900 and I was out of there by 1015. Thank you immediately. My appointment was at 900 and I was out of there by 1015. Thank you More

Buyer Beware! ! I purchased a one year supply (4) of oil changes. I had one oil change left when I purchased a new Hyundai Elantra. August 14, 2023 I tried to u ! I purchased a one year supply (4) of oil changes. I had one oil change left when I purchased a new Hyundai Elantra. August 14, 2023 I tried to use that last oil change and was denied because I no longer owned the old vehicle. I wasn't allowed to transfer a service I purchased in advance and they didn't give me a refund. Furthermore, the oil change took 3 hours. That's absolutely ridiculous!! If i was allowed to give this 0 stars, I would. More