Antwerpen Hyundai Catonsville

I just purchased a 2011 Santa Fe this morning, so my review is somewhat limited. I researched the vehicle I was after, send for a quote request that evening to 5 area dealers and Rob was the only salesp review is somewhat limited. I researched the vehicle I was after, send for a quote request that evening to 5 area dealers and Rob was the only salesperson that responded to me, with a quote the next morning. I waited 3 days hoping to receive another quote but didn't receive any. I did receive a lot of emails from the other dealers wanting me to call and come in and talk but that wasn't my request. I requested a quote, and thats what Rob provided, in a timely fashion. Since I only met Rob this morning and took delivery this morning, I can only provide a rating on what I have experienced over the past 5 days and so far it has been pleasureable. More

I had a wonderful experience at Antwerpen Hyundai. I called Rob May (Internet Sales) a week before my purchase asking about the new 2011 Elantras. He told me that he had not received any at the dealers called Rob May (Internet Sales) a week before my purchase asking about the new 2011 Elantras. He told me that he had not received any at the dealership and was not expecting any for 3-4 weeks. Rob called me a week later saying the first 2011 Elantra had arrived. I was fortunate enought to buy the very first 2011 Elantra delivered to Antwerpen Hyundai. Rob May is very professional and easy going. I never felt any pressure to purchase the car. Rob was very patient and instructive as he showed me how to use all of the car's features. The next day I returned for a very minor service call (the radio did not remember the pre-set stations) - Rob was on top of it and had me in the Service Center very quickly. Ricci Sherwood (Finance Manager) handled my financing quickly and professionally. I have been buying vehicles for about 35 years and I would say this is the very best experience I have had at a new car dealership. More

I didn't feel pressured into buying any particular car. I owned a Santa Fe and was happy with that particular car. I had very few mechanical problems and new my next car would be a Hyuandi. The finance pa I owned a Santa Fe and was happy with that particular car. I had very few mechanical problems and new my next car would be a Hyuandi. The finance part of my car buying experience went very smoothly, They didn't keep me waiting and told me immediately that I was approved for the car financing. This can be the part of the car buying experience that can cause any customer anxiety. Mr. Darlington answered all of my questions about my financing package. Overall, this was a great car buying experience. More

Great service and pleasant overall even though the internet price was a little deceiving... I tried to look up the footnotes but it did not provide details other than must see internet sales manager t internet price was a little deceiving... I tried to look up the footnotes but it did not provide details other than must see internet sales manager to get internet price. Other than that, you can quote me on the following: Rob May, the internet sales manager is an excellent, experienced, and friendly person with whom I would definitely enjoy making future business again. He was informed, easy going and honest. After reading some reviews before heading over to Antwerpen Catonsville, I was a little apprehensive, but meeting Rob was what changed my mind about the dealership as a whole. If you are going to look for a Hyundai, email Rob first, and then go to him for an excellent shopping experience. More

I am a very busy person. I did my research online and went to Antwerpen. I ask for the Sales Mgr and Jeff came over and took care of me. I got the Sonata I wanted at a better price then I expected. Mike went to Antwerpen. I ask for the Sales Mgr and Jeff came over and took care of me. I got the Sonata I wanted at a better price then I expected. Mike Antwerpen was at the front desk and was very helpful. He made certain I got the lowest finance rate and explained the extended warranty. I enjoyed buying my Sonata at Antwerpen Hyundai. They are easy to deal with and good people. More

Salesman Tony Williams was very kind, knowledgeable, and professional. Sales manager and Gen. mgr. at this dealership are jerks. I caught a rather significant mistake where I was overcharged with the fi professional. Sales manager and Gen. mgr. at this dealership are jerks. I caught a rather significant mistake where I was overcharged with the finance lady. No one even apologized for the mistake. Mistake is putting the kindest face possible on what happened. Need to watch what they put in the contract, just in case. More

Had a good experience here a few years ago, so trusted a return visit to be good also. WRONG. This was THE most uncomfortable HIGH PRESSURE sale I have ever experienced. Lured in by Internet pricing...which return visit to be good also. WRONG. This was THE most uncomfortable HIGH PRESSURE sale I have ever experienced. Lured in by Internet pricing...which is basically geared to get you on the hook. Then everything changes. They practically held my trade in, as well as my wife and I, hostage for almost 6 hours and would not seem to take NO for an answer! The salesman Luis was terribly high pressure. It was to the point of either calling a cab and/or the police...thats how bad we felt about this dealer and just wanting to leave! After six hours of smoke and mirrors, the General Manager played enough games with interest rates and down payments so that I could leave with the car...as if I was paying to escape! Games it was. I would NEVER recommend this dealer with this current crop of managers and sales people to anyone. More

This dealer ship try's to rip people off by placing false price in the back of automobiles and not arnoring them. They place a black Jeep Partiot on display near the street for 5999 but when you get there th price in the back of automobiles and not arnoring them. They place a black Jeep Partiot on display near the street for 5999 but when you get there the price goes up to 15,000. Try to talk to them, they say other dealers do the same things. But here the catch, they would say the words "OFF" or "Discounts" or "Save up to" .... ect.. They don't so they are try to trick the custumer to came in. When Leagally the suppose to give that automobile for that price... More

At first indicated price flexibility, but when time came to talk price they started at the listed price and went up--and refused to even consider a lower price than the original asking price. The most l to talk price they started at the listed price and went up--and refused to even consider a lower price than the original asking price. The most laughable part of the experience was that they actually added $695 freight on a USED car. I have never even heard of a dealer doing this, let alone to defend it. My sales person was nice enough, but Mike Williams, the sales manager was pushy, arrogant and unrealistic in his expectation that customers would believe that their original asking price was a money-loser for them. Have spoken to several Antwerpen dealerships over the years, and have found a consistent level of "scheisster"-factor at each dealership. More

I took my car to have it fixed and three weeks later it totally broke down on me. I had just paid them my damn are and now they want my leg, Kidney and heart. I will never buy another Hyundai ever again. T totally broke down on me. I had just paid them my damn are and now they want my leg, Kidney and heart. I will never buy another Hyundai ever again. This has been the worst experience of my life and the money they are changing to service these vehicles is enought to buy a newer better vehicle. More