Antwerpen Hyundai Catonsville

Great people, service and product. Rob was very helpful and accommodating. Great personality. Vehicle has turned out to be a great buy and buying experience was easy. Thanks! and accommodating. Great personality. Vehicle has turned out to be a great buy and buying experience was easy. Thanks! More

I was very pleased with attention given to me by Rob May while I was inquiring about and purchasing a Hyundai. He was also very helpful answering my phone calls. while I was inquiring about and purchasing a Hyundai. He was also very helpful answering my phone calls. More

On May 22 my daughter came to the service department for routine maintenance. Jennifer told her at 30k the factory recommended a coolant flush and some other items. Price was $130.00 for the coolant flush routine maintenance. Jennifer told her at 30k the factory recommended a coolant flush and some other items. Price was $130.00 for the coolant flush. Due to the price of the service, she could only afford to do some of it and thought the coolant was the more important than the cabin air filter replacement. My daughter told me what service was performed and how much it cost her. I told her the coolant was not due to be changed for the first time until 50k. She was quite upset, because she could have had the cabin air filter changed. I called Mike Shipe, the Service Manager and explained what had happened. His response was that she could have said no to the service. He said he would speak with Jennifer and call me back. I called him several more times. No response. I called Michael Antwerpen and left a message for him. No response. I spoke to Ralph, Customer Relations. He said he would check into it and call me back. Well it's been a month and no one has called me back. My daughter has not been contacted either and no refund has been issued. My daughter was told the coolant flush was factory recommended service at 30k and it is not. She should be issued a refund. She purchased her Sonata from this dealership and has her maintenance performed at the service department. She is (maybe was) loyal to this dealership, but customers should be able to trust that when you are told by your Service Writer that the "factory" recommends maintenance (based solely on your mileage), it is a factory recommendation and not a dealership upsell. More

The team that I worked with at Antwerpen Hyundai was great. I had an excellent experience and will definitely be recommending this dealership to friends and colleagues. Shelby Small is an outstand great. I had an excellent experience and will definitely be recommending this dealership to friends and colleagues. Shelby Small is an outstanding professional. He is friendly, candid, direct, and has a no BS attitude that I greatly appreciate. He knew the features of the car in which I was interested, was responsive to my questions, and did not waste time. A very likeable guy. While the negotiations to arrive at a price for the car that I purchased were challenging and got intense at times, they were handled promptly, efficiently and fairly. I liked that I was told very clearly and directly what they would and would not do, and that I drove out with the car a little more than two hours after I arrived. (They even returned my rental car for me!) Even though he said he was "offended" by my initial offer when Shelby presented it to him, Glenn Rothchild, Antwerpen's Used Car Sales Manager,joined the negotiations and was very patient in explaining how he arrived at his proposed price for the car. Once all of our skirmishing was out of the way, Glenn made a fair proposal that allowed us to reach a deal. Glenn knows his business, and I enjoyed negotiating with him. He also clearly cares about the quality of the cars that he is selling. Finally, the Finance Manager, Darlington Nwaba, was excellent - friendly, well informed and extremely well organized. I never had a finance transaction go as smoothly. In and out in about 10 minutes. More

Rob May was very helpful and friendly. I would recommend him to other people for sure. I am not sure I really got the best deal. There were a couple of thousand of dollars added to the overall cost th him to other people for sure. I am not sure I really got the best deal. There were a couple of thousand of dollars added to the overall cost that I didn't really expect or understand. We are really enjoying the new car, its wonderful. Again, Rob May was outstanding and I know he had nothing to do with cost of the car. More

It is rare to find good, decent service these days, but at Antwerpen Hyundai in Catonsville, that is exactly what I received. I had been in touch via email with Rob May a few days prior to meeting him in p at Antwerpen Hyundai in Catonsville, that is exactly what I received. I had been in touch via email with Rob May a few days prior to meeting him in person, and eventually buying a 2013 Elantra. The entire experience was painless, and I felt that Rob really listened to me, and was attentive my situation. He understood how dire my need was for a new car; my 2000 Elantra was on its last leg with a transmission issue. But he was not pushy or off-putting in anyway. What impressed me the most, was that even with a credit issue, he and entire Antwerpen team worked with my husband and I to solidify a deal, so that I could drive off the lot with a new, reliable car that night. Having dependable transportation is priceless and provides solid peace of mind. The entire staff provided that, and treated me like a person, not a credit score. I was purchasing my second Elantra that night, so I am already a loyal Hyundai customer; and now I am a loyal Antwerpen Hyundai customer. The experience took less than three hours in total, and in that time I was introduced to Stacey, who provided me with a tour of the service area. She was also very professional and stated I should call her if I have any service/after market questions. Ricci in Finance was also great; she answered all the questions we had, and made the paperwork process the quickest part of all. At the end of the deal, Rob took the time to show me the features of the car, and even paired my phone with the Bluetooth--a very nice gesture, indeed. I highly recommend buying a car through this location. You will not be disappointed! Thanks again!! More

Rob listen to what my needs were and went right to work. I liked that he was easy to work with and was extremely professional. His no nonsense approach to selling me a new 2013 Sonata was the best new car I liked that he was easy to work with and was extremely professional. His no nonsense approach to selling me a new 2013 Sonata was the best new car buy experience I have ever had. If anyone is looking for a new vehicle I'll make sure to refer them to Rob. More

The service is a total nightmare!. This service manager The service is a total nightmare!. This service manager told me "You are one step away from being thrown out" after I disclosed he lied to me that m The service is a total nightmare!. This service manager told me "You are one step away from being thrown out" after I disclosed he lied to me that my vehicle is out of warranty. My car only has 22,000miles and bought 2009, firstly he lied to me I only have 36K warranty, the 5yr/60K is only basic warranty. I called Hyundai immediately, the Hyundai told me they are lying and told me I have full 5yr/60K warranty. Then this Tim Shipe told me the warranty does not cover the broken lugnut. I asked why did you told me my car is out of warranty at first, he then told me "you are one step away from being thrown out". In the whole process, I did not see any improper words or dirty words. It is a real nightmare, I will never buy Hyundai again. I bought a brand new 2009 model in Feb 2009, but the warranty start from Oct 2008 with less than 10 miles. I drived A car but finally they give me a B car I am using which has less than 10 miles. They are not honest and recommend too many services to me when I did oil change last time two years ago so I never do oil change again with them except the repair and now get such result. More

Very good experience, very easy with my time kept in mind. Mr. May was professional, courteous and we will definitely be back for our future buying needs. mind. Mr. May was professional, courteous and we will definitely be back for our future buying needs. More

I had gotten another email response from another salesman and I was very unimpressed with him. Rob May sent me an email and I was much more willing to work with him. I went to see him one hr before the dea and I was very unimpressed with him. Rob May sent me an email and I was much more willing to work with him. I went to see him one hr before the dealership was scheduled to close and expected just to test drive the car and come back to buy it on Monday. Rob May made it really easy to pick the car and go through the process and I was happy the end the day with a sweet new car. More