Antwerpen Hyundai Catonsville

I had researched several vehicles on line, so I knew what I wanted when I asked Antwerpen Hyundai for a quote on a specific vehicle. Rob was very prompt in getting back to me and he gave me a very competiti I wanted when I asked Antwerpen Hyundai for a quote on a specific vehicle. Rob was very prompt in getting back to me and he gave me a very competitive price. We had agreed on-line to meet the next day to look at the car. Rob emailed me early and said that unfortunately than car had been sold. That impressed me as he could have had me drive there and told me once I was at the dealer. Still wanting to look at a car, I suggested that I could come up later that week and Rob told me that he would do his best to find a similar vehicle, if not an exact match. By the time I arrived 4 days later, Rob had found another matching vehicle. I immediately liked Rob's friendly, informative, and down to brass tacks manner. We were able to take care of all the paperwork very fast, the only delay being the wait for the car to arrive. In the meantime, Rob gave me his car to drive home (I traded mine in) and take care of a few things, which agin made the process much quicker. The car arrived and was prepped and I was out in fairly short order. All in all, it was a very painless and open process. Rob and the other folks I dealt with were all very friendly, not pushy in any way, and made me feel like they welcomed my business. My wife will soon be in the market for a new vehicle and, if she opts to buy a hyundai, I won't hesitate to go backto Rob and Antwerpen. More

Called talked with Isaac about the make and model of car. He had it shipped within 2 weeks. Got to the dealership, test drove and signed papers was out within 2 hours. He had it shipped within 2 weeks. Got to the dealership, test drove and signed papers was out within 2 hours. More

My experience with Mr May was quite refreshing. He was congenial, efficient and professional. I was particularly pleased when he let me use his phone charger for my phone. He also tried hes best to expedi congenial, efficient and professional. I was particularly pleased when he let me use his phone charger for my phone. He also tried hes best to expedite the process so I could pick up my wife in Owings Mills. The entire process took from 12:30 when I applied online, to 3:25 when I drove the car off the lot. The finacial manager (Dalton Awala?) was also, expeditious, efficient, and professional. Based on my experience, I would recommend the dealership to anyone who is looking to buy a new car. More

Great people, service and product. Rob was very helpful and accommodating. Great personality. Vehicle has turned out to be a great buy and buying experience was easy. Thanks! and accommodating. Great personality. Vehicle has turned out to be a great buy and buying experience was easy. Thanks! More

I was very pleased with attention given to me by Rob May while I was inquiring about and purchasing a Hyundai. He was also very helpful answering my phone calls. while I was inquiring about and purchasing a Hyundai. He was also very helpful answering my phone calls. More

On May 22 my daughter came to the service department for routine maintenance. Jennifer told her at 30k the factory recommended a coolant flush and some other items. Price was $130.00 for the coolant flush routine maintenance. Jennifer told her at 30k the factory recommended a coolant flush and some other items. Price was $130.00 for the coolant flush. Due to the price of the service, she could only afford to do some of it and thought the coolant was the more important than the cabin air filter replacement. My daughter told me what service was performed and how much it cost her. I told her the coolant was not due to be changed for the first time until 50k. She was quite upset, because she could have had the cabin air filter changed. I called Mike Shipe, the Service Manager and explained what had happened. His response was that she could have said no to the service. He said he would speak with Jennifer and call me back. I called him several more times. No response. I called Michael Antwerpen and left a message for him. No response. I spoke to Ralph, Customer Relations. He said he would check into it and call me back. Well it's been a month and no one has called me back. My daughter has not been contacted either and no refund has been issued. My daughter was told the coolant flush was factory recommended service at 30k and it is not. She should be issued a refund. She purchased her Sonata from this dealership and has her maintenance performed at the service department. She is (maybe was) loyal to this dealership, but customers should be able to trust that when you are told by your Service Writer that the "factory" recommends maintenance (based solely on your mileage), it is a factory recommendation and not a dealership upsell. More

The team that I worked with at Antwerpen Hyundai was great. I had an excellent experience and will definitely be recommending this dealership to friends and colleagues. Shelby Small is an outstand great. I had an excellent experience and will definitely be recommending this dealership to friends and colleagues. Shelby Small is an outstanding professional. He is friendly, candid, direct, and has a no BS attitude that I greatly appreciate. He knew the features of the car in which I was interested, was responsive to my questions, and did not waste time. A very likeable guy. While the negotiations to arrive at a price for the car that I purchased were challenging and got intense at times, they were handled promptly, efficiently and fairly. I liked that I was told very clearly and directly what they would and would not do, and that I drove out with the car a little more than two hours after I arrived. (They even returned my rental car for me!) Even though he said he was "offended" by my initial offer when Shelby presented it to him, Glenn Rothchild, Antwerpen's Used Car Sales Manager,joined the negotiations and was very patient in explaining how he arrived at his proposed price for the car. Once all of our skirmishing was out of the way, Glenn made a fair proposal that allowed us to reach a deal. Glenn knows his business, and I enjoyed negotiating with him. He also clearly cares about the quality of the cars that he is selling. Finally, the Finance Manager, Darlington Nwaba, was excellent - friendly, well informed and extremely well organized. I never had a finance transaction go as smoothly. In and out in about 10 minutes. More

Rob May was very helpful and friendly. I would recommend him to other people for sure. I am not sure I really got the best deal. There were a couple of thousand of dollars added to the overall cost th him to other people for sure. I am not sure I really got the best deal. There were a couple of thousand of dollars added to the overall cost that I didn't really expect or understand. We are really enjoying the new car, its wonderful. Again, Rob May was outstanding and I know he had nothing to do with cost of the car. More

It is rare to find good, decent service these days, but at Antwerpen Hyundai in Catonsville, that is exactly what I received. I had been in touch via email with Rob May a few days prior to meeting him in p at Antwerpen Hyundai in Catonsville, that is exactly what I received. I had been in touch via email with Rob May a few days prior to meeting him in person, and eventually buying a 2013 Elantra. The entire experience was painless, and I felt that Rob really listened to me, and was attentive my situation. He understood how dire my need was for a new car; my 2000 Elantra was on its last leg with a transmission issue. But he was not pushy or off-putting in anyway. What impressed me the most, was that even with a credit issue, he and entire Antwerpen team worked with my husband and I to solidify a deal, so that I could drive off the lot with a new, reliable car that night. Having dependable transportation is priceless and provides solid peace of mind. The entire staff provided that, and treated me like a person, not a credit score. I was purchasing my second Elantra that night, so I am already a loyal Hyundai customer; and now I am a loyal Antwerpen Hyundai customer. The experience took less than three hours in total, and in that time I was introduced to Stacey, who provided me with a tour of the service area. She was also very professional and stated I should call her if I have any service/after market questions. Ricci in Finance was also great; she answered all the questions we had, and made the paperwork process the quickest part of all. At the end of the deal, Rob took the time to show me the features of the car, and even paired my phone with the Bluetooth--a very nice gesture, indeed. I highly recommend buying a car through this location. You will not be disappointed! Thanks again!! More

Rob listen to what my needs were and went right to work. I liked that he was easy to work with and was extremely professional. His no nonsense approach to selling me a new 2013 Sonata was the best new car I liked that he was easy to work with and was extremely professional. His no nonsense approach to selling me a new 2013 Sonata was the best new car buy experience I have ever had. If anyone is looking for a new vehicle I'll make sure to refer them to Rob. More