Antwerpen Hyundai Catonsville

I MEET ROB MAY LAST YEAR WHEN I PURCHASED MY 2012 TUCSON HE WAS MOST HELPFUL, INFORMATIVE , HONEST SHOWED ME AROUND THE DEALERSHIP AND ABOVE ALL THE PRICE GIVEN WAS FAIR. I CALLED ROB AFTER WE HAD A BAD HE WAS MOST HELPFUL, INFORMATIVE , HONEST SHOWED ME AROUND THE DEALERSHIP AND ABOVE ALL THE PRICE GIVEN WAS FAIR. I CALLED ROB AFTER WE HAD A BAD ACCIDENT I NEEDED ANOTHER SAFE CAR FOR MY SON ROB GAVE ME THE BEST PRICE OVER THE PHONE WHERE OTHER DEALERS WANTED TO KNOW WHAT MY BEST PRICE WAS AND THEY WILL BEAT IT. I DO NOT BUY CARS LIKE THAT I ASK FOR THE BEST ROB DID AND THATS WHY I PURCHASED MY SECOND HYUNDAI AT ANTWERPEN.ROB WAS VERY KNOWLEGABLE WITH ALL THE FEATURES THE SONATA I PURCHASED HAD HE PAIRED MY CELL PHONE JUST LIKE HE DID WHEN I BOUGHT MY TUCSON I HAVE SEVERAL OF HIS CARDS IN MY WALLET SO IF ANY FRIENDS OR FAMILY ASK WHERE I PURCHASED MY CAR I CAN TAKE ONE OUT AND SEND THEM YOUR WAY I HOPE ALL YOUR SERVICE DEPT PERSONNEL ARE AS FRIENDLY KNOWLEGABLE AND PATIENT LIKE ROB. SO FAR MY TUCSON HAS ONLY HAD OIL CHANGES .THANK YOU PAUL K. More

We had a very good experience with Rob May. He was very helpful and friendly and we got a good price for our Hyundai Accent. helpful and friendly and we got a good price for our Hyundai Accent. More

Rob May was very helpful and informative. Funny yet not offensive or fake. Very detailed -oriented and made sure we received all and any rebates needed. i had another family member purchase from him and offensive or fake. Very detailed -oriented and made sure we received all and any rebates needed. i had another family member purchase from him and we will be glad to again More

This was my first new car buying experience and I was becoming very frustrated dealing with other dealerships and salespeople. Isaac was very honest, helpful, and walked me through the entire experience becoming very frustrated dealing with other dealerships and salespeople. Isaac was very honest, helpful, and walked me through the entire experience. He found me the car I was looking for with a smile, patience, and I drove it home that evening. I am very happy with my new Sonata and glad that I had the opportunity to work with Isaac and turn a bad experience to one with a happy ending. More

Very pleasant buying experience - found what I needed with no pressure to sell me more than I wanted or needed. Definitely would recommend dealership as well as Salesman Rob May. with no pressure to sell me more than I wanted or needed. Definitely would recommend dealership as well as Salesman Rob May. More

Issac was very knowledgeable and pleasant to deal with, entering my needs online was very helpful and saved me much time. I would definitely recommend this dealership to anyone! One of my best car buying entering my needs online was very helpful and saved me much time. I would definitely recommend this dealership to anyone! One of my best car buying experiences!!! Keep up the good work!! More

I had a great experience buying my car. Yessica was very informative and was able to answer just about every question I had. I would will recommend Yessica to anyone looking to buy a Hyundai. thx allen informative and was able to answer just about every question I had. I would will recommend Yessica to anyone looking to buy a Hyundai. thx allen More

Isaac was very helpful in the search for my new car. Very nice gentleman and very patient we would definitely buy another car from him in the future when the time comes. Thanks again Isaac! nice gentleman and very patient we would definitely buy another car from him in the future when the time comes. Thanks again Isaac! More

Learned the hard way today that the so called "internet specials" at Antwerpen Hyundai Catonsville are a complete scam. They basically come up with this by subtracting every possible manufacturer "internet specials" at Antwerpen Hyundai Catonsville are a complete scam. They basically come up with this by subtracting every possible manufacturers rebate from their "best price". These rebates consist of such things as: "Mobility Rebate" @ $1000 - Qualify only if you install handicap accessible equipment in the car (LOL, seriously?!!!?) "School Graduate Rebate" @ $500 - Qualify only if you graduated from college in the last (2 years?) "Customer Appreciation Rebate" @ $500 - Qualify only if you currently drive a Hyundai. "Military Rebate" @ $500 - Qualify only if you are in the military. etc... This information was vaguely disclosed in the fine print of the internet special, along with all the usual legal speak. However, the "internet sales manager" at Antwerpen Hyundai, Yessica Palacios would not give us any information until we went there in person. We arrived and she was briefly polite, before immediately disclosing that the entire internet special was based on these conditional "rebates", making the ACTUAL price $3000 higher! Essentially the ONLY way you'd get anywhere near this so called "internet price" is to install handicapped accessible systems in the car, be a recent college graduate, already own a Hundai, AND also be in the military... LOL! We attempted to negotiate this now $3000 inflated price down, but were completely blown off. Yessica Palacios became rude and condescending, while she continued to state that "this is where we stand" regarding the price. We asked her to speak with the manager. She looked irritated but said she would talk to the owner of Antwerpen Hyundai himself. Yessica came back a few minutes later and wouldn't move the price down even one dollar! We asked to speak with the owner, and she actually laughed in our faces, before making a condescending comment about how "he's the owner no you can't talk to him!" We asked one final time what she could do about the price, and she blew us off once more. Needless to say, we left immediately and she didn't say a word on our way out. NO incentives were offered, and NOT even a penny was taken off the starting price. We are extremely disappointed after being tricked into visiting Antwerpen Hyundai, only to be told that the "internet special" was based on ridiculous conditional rebates, and that no negotiation would take place PERIOD. We've been to two other Hyundai dealerships where the sales personnel were FAR more professional and polite. Obviously they're all out to make money, so you have to play the game. But there's no reason to be completely nasty and condescending to customers, and these internet offers are straight up scams that shouldn't be legal! Don't waste your time with Antwerpen Hyundai! More

Inventory very sloppy, scattered 'everywhere'. We walked the huge parking lot, 4 times, in the back, on the main front and side lots and even on the back overflow lot in order to see WHAT they had We walked the huge parking lot, 4 times, in the back, on the main front and side lots and even on the back overflow lot in order to see WHAT they had. Seems the inventory wasn't listed properly in the computer, which made no sense at all. Pricing/advertisements are very misleading!!! Appears that they advertise false pricing just to get you in. Kenneth, the salesman was ok but Jeff, the finance person was VERY SHADY and RUDE. We asked multiple questions, some a few times and NEVER would give a direct answer. How could he give us a payment amount and NOT KNOW what interest rate he was basing It on and how could he NOT give us a direct price of the vehicle when asked multiple times, WHAT the final price was after considering, (if he was even considering a lower price for us). He also talked down to us like we were being 'given' his time as if he was doing us a favor? Very, very poor service overall. I have other choices as far as dealerships to go to, for this vehicle as well as others BUT this one appeared, online to have the inventory to choose from. We went there to give them the chance to sell us a vehicle even after hearing from 5 different people, directly to NOT trust Antwerpen in Catonsville. Should have listened to our friends/family I guess? More